Itsm/itil Help Desk Coordinator
5 months ago
**ITSM/ITIL Help Desk Coordinator**
**Job Overview**:
We are seeking an experienced ITSM Help Desk Coordinator to implement and facilitate all customer facing Help Desk services within a Service Department: Service Desk, Change Management, Incident Management, Problem Management, and Asset Management.
**Reports to**: ITSM Manager Duties and Responsibilities:
- Past experience implementing and working with ITSM practices considered an asset.
- Resolve and respond to customer issues.
- Provide input to technical documentation around new and established processes/ procedures as required.
- Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.
- Contribute to ITSM Knowledge Base
- Develop an enhanced understanding of IT processes and how they affect our customers.
- Seek to continuously improve operations.
- Identify and suggest process and system enhancements.
- Perform at a level that assists in attaining overall and team-level performance measures and goals.
- Stay apprised of service center knowledge and industry best practices.
- Consistently meet assigned project deadlines in an agile and rapidly moving environment
- Be available after hours for critical issue resolution.
- Other duties as required.
**Skills and Qualifications**:
1-3 years of experience
ITIL version 4 basic certification an asset.
Excellent technical, diagnostic, and troubleshooting skills.
Excellent communication, motivational, interpersonal, critical thinking, and time management skills
Working knowledge of incident, change, and problem management.
**Job Type**: Full
- time
**Benefits**:
Comprehensive benefits package
**Job Types**: Full-time, Permanent
**Salary**: $70,000.00-$85,000.00 per year
**Benefits**:
Casual dress
Company events
Dental care
On-site parking
Paid time off
Schedule:
8-hour shift
Monday to Friday
Ability to commute/relocate:
5250 Finch Avenue East, unit #11, Scarborough Ontario
reliably commute or plan to relocate before starting work (required)
**Experience**:
system administration: 1-3 years (required)
ITSM knowledge and/or certification
IT Help desk experience
Customer service orientation
**Work Location**: In person
**Job Types**: Full-time, Permanent
Pay: $70,000.00-$85,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON M1V 5A4: reliably commute or plan to relocate before starting work (required)
**Experience**:
- system administration: 3 years (required)
Work Location: In person
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