Itsm/itil Help Desk Coordinator

6 months ago


Toronto, Canada Federal Wireless Full time

**ITSM/ITIL Help Desk Coordinator**

**Job Overview**:
We are seeking an experienced ITSM Help Desk Coordinator to implement and facilitate all customer facing Help Desk services within a Service Department: Service Desk, Change Management, Incident Management, Problem Management, and Asset Management.

**Reports to**: ITSM Manager Duties and Responsibilities:

- Past experience implementing and working with ITSM practices considered an asset.
- Resolve and respond to customer issues.
- Provide input to technical documentation around new and established processes/ procedures as required.
- Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.
- Contribute to ITSM Knowledge Base
- Develop an enhanced understanding of IT processes and how they affect our customers.
- Seek to continuously improve operations.
- Identify and suggest process and system enhancements.
- Perform at a level that assists in attaining overall and team-level performance measures and goals.
- Stay apprised of service center knowledge and industry best practices.
- Consistently meet assigned project deadlines in an agile and rapidly moving environment
- Be available after hours for critical issue resolution.
- Other duties as required.

**Skills and Qualifications**:
1-3 years of experience

ITIL version 4 basic certification an asset.

Excellent technical, diagnostic, and troubleshooting skills.

Excellent communication, motivational, interpersonal, critical thinking, and time management skills

Working knowledge of incident, change, and problem management.

**Job Type**: Full
- time

**Benefits**:
Comprehensive benefits package

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$85,000.00 per year

**Benefits**:
Casual dress

Company events

Dental care

On-site parking

Paid time off

Schedule:
8-hour shift

Monday to Friday

Ability to commute/relocate:
5250 Finch Avenue East, unit #11, Scarborough Ontario

reliably commute or plan to relocate before starting work (required)

**Experience**:
system administration: 1-3 years (required)

ITSM knowledge and/or certification

IT Help desk experience

Customer service orientation

**Work Location**: In person

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M1V 5A4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- system administration: 3 years (required)

Work Location: In person


  • Itsm Change

    4 weeks ago


    Toronto, Canada YouthCare Full time

    Job Description On behalf of our client, a Global Accounting/Consulting firm, we are looking for an ITSM Change & Release Management Contractor who will be responsible for driving process enhancements to increase speed of changes released into the environment while reducing manual tasks and maintaining stability. This work will be project based and requires...

  • Itsm Specialist

    6 months ago


    Toronto, Canada AlphaForce Technology Solutions Full time

    **Position: ITSM Specialist - Senior** **Location: 5700 Yonge St. Toronto** **Security Level: CRJMC** Please provide the reference when the interview has been requested. - 3 days in a week Must-haves: IBM WebSphere Linux, Windows, Solaris and AIX IBM HTTP Server, Apache HTTP Server Oracle eBS Description **Responsibilities**: Provide execute and...


  • Toronto, Canada TD Bank Full time

    **IT Operations Analyst III (ITIL)**: - 420395BR **Job Category - Primary** - Technology Solutions **Work Location** - 4720 Tahoe Boulevard, 740 Progress Avenue **Employment Type** - Regular **City** - Mississauga, Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay...

  • I&it Itsm Process Lead

    3 months ago


    Toronto, Canada Ontario Ministry of the Solicitor General Full time

    Would you like to be part of an organization that is focused on sustaining and improving the Public Safety Radio Network services that our province relies on to protect our communities and keep Ontarians safe during emergencies? Are you an innovative and collaborative leader that identifies opportunities for continuous improvement and building strong...

  • IT Service Management

    6 months ago


    Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: **The Opportunity**: Under Sunwing Vacations, we are looking for a ITSM Analyst to join us in making vacation dreams come true. As the ITSM Analyst you will be responsible for providing exceptional service management support, handling escalations, and actively participating in project work. Additionally, you will be involved in process design...

  • Service Desk Analyst

    6 months ago


    Toronto, Canada AGF Management Limited Full time

    About the Team AGF’s Service Management team provides a strategic approach to the creation, delivery, support, and management of IT services to the firm. About the Role The Service Desk Analyst will support AGF’s enterprise Information Technology Service Management Program. Your Responsibilities- Act as AGF’s Service Desk lead and perform the...


  • Toronto, Canada LifeLabs Full time

    LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of...


  • Greater Toronto Area, Canada Help Desk Technology Full time

    **Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...


  • Toronto, Canada Cosmetica Laboratories Inc. Full time

    Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world! At Cosmetica Laboratories, we are committed...

  • Service Desk Analyst

    6 months ago


    Toronto, Canada AGF Management Limited Full time

    About AGF: Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range...

  • Help Desk Specialist

    4 weeks ago


    Toronto, Ontario, Canada Nextgen System Canada Full time

    Job DescriptionWe are seeking a highly skilled Help Desk Specialist to join our team at Nextgen System Canada. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients.About the RoleThis is a challenging and rewarding role that requires excellent problem-solving skills, strong communication...

  • Senior IT Consultant

    6 months ago


    Toronto, Canada CB Canada Full time

    Senior IT Consultant - ITSM On behalf of our client in the Government Services Sector, PROCOM is looking for a Senior IT Consultant - ITSM. Senior IT Consultant - ITSM – Job Description Development of ITSM processes and implementation procedures to align with enterprise and standards for public safety Collaborate with GMCB Service Management and vendors to...

  • Help Desk Analyst

    6 months ago


    Toronto, Canada Flexiti Financial Full time

    Salary: **About Us** Flexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use...

  • Service Desk Manager

    3 months ago


    Toronto, Canada Canopy Growth Corporation Full time

    The Company At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and...

  • Service Desk Lead

    1 week ago


    Toronto, Canada Movati Athletic (Group) Inc Full time

    Join the Technology team and help build a culture that delivers on making our members - feel welcome, feel comfortable, feel healthy. At MOVATI Athletic, we are the premiere affordable luxury fitness brand that attracts top fitness professionals and team members who embody and deliver "The MOVATI Way." We believe everyone succeeds when we deliver on the...

  • Help Desk Technical

    3 weeks ago


    Old Toronto, Canada FutureSight Inc. Full time

    p>Untrap aims to address the gap of insights available to Managed Service Providers (MSP) from their service desk ticketing system. We help MSPs better understand the information locked in their key business systems and enable them to take definitive actions that will save costs and generate new revenues.We aim to revolutionize the MSP industry by providing...


  • Toronto, Canada Civic Village International Full time

    Civic Village International is a dynamic and innovative organization dedicated to creating positive change in communities worldwide. We are committed to providing exceptional service and support to our clients, and we believe in the power of technology to transform lives. **Position Overview**:We are seeking a highly motivated and customer-focused Help Desk...

  • Service Desk Manager

    3 months ago


    Toronto, Canada Canopy Growth Full time

    The Opportunity The Service Desk Manager, reporting to the Director, IT Technology, is responsible for overseeing the daily operations of the IT service desk, ensuring that end-users receive the appropriate assistance. This includes managing all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring,...

  • Service Desk Analyst

    6 months ago


    Toronto, Canada Citco Full time

    Service Desk Analyst Toronto, Canada **About Citco** Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. **About the Team...

  • Help Desk Supervisor

    2 months ago


    Toronto, Ontario, Canada York Region District School Board Full time

    Job SummaryThe successful candidate will be responsible for the overall functionality and direction of the Help Desk, ensuring all student and employee requests are dealt with in an efficient and effective manner. They will also support the Board of Governors portal and file sharing needs.Key ResponsibilitiesProvide technical hardware and software support...