Itsm Specialist

6 months ago

Toronto, Canada AlphaForce Technology Solutions Full time

**Position: ITSM Specialist - Senior**

**Location: 5700 Yonge St. Toronto**

**Security Level: CRJMC**

Please provide the reference when the interview has been requested.
- 3 days in a week

Must-haves:
IBM WebSphere

Linux, Windows, Solaris and AIX

IBM HTTP Server,

Apache HTTP Server

Oracle eBS

Description

**Responsibilities**:
Provide execute and coordinate ITSM process activities and establish standard methodologies

Provides technical guidance in ITSM processes that relates to: Service Planning, Incident Management, Change Management, Release Management, Service Level, Service Activation, Configuration, Problem management, Availability, Capacity and continuity Management, Training and Reporting.

General Skills:
Knowledge of systems analysis, design, development, configuration, testing release and installation principles, and tools for IT Service Management (ITSM)

Identify technical and change management needs

Knowledge of technology management, network infrastructure, and emerging technologies in the areas of telecommunications, office automation, productivity tools, and information management tools.

Enterprise ITSM/ITIL principles, protocols, processes and standards knowledge

Customer relationship management experience.

Mandatory: 50%
- IBM HTTP Server,
- Apache HTTP Server
- IBM WebSphere
- Linux, Windows, Solaris and AIX
- Oracle eBS

Experience with development framework/technologies

Experience with middleware and gateways

Experience producing design artifacts, code, configurations, scripts, and test cases

Ability to analyze the results from functional, security, load-and-stress testing and resolve reported issues

Ability to analyze and solve data integrity, security, configuration and recovery issues

Assess and test Change Requests (CRQ) with technical content and update as necessary

Ability to participate in release promotions/implementations

A team player with a track record of meeting deadlines

Provide end-to-end solution design, development and unit testing along with recommendations to achieve business outcomes in alignment with business requirements, Cluster reference architecture and Ministry-specific objectives.

Collaborate with stakeholders to understand business goals and support delivery outcomes.

Develop code following the SA development standards, architectural governance principles and design patterns in the development of end-to-end solutions

Experience design and implementation of REST API integrations and best practices

Incorporate security requirements into the design, understand and comply with OPS security standards and policies.

Desirable:
Knowledge and understanding of Information Management principles, concepts, policies and practices.

Knowledge of portal services

Knowledge of PKI Security Infrastructure

Knowledge and understanding of the Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Experience conducting system monitoring and performance and data integrity in accordance with ITIL standards

Methodology, testing, and troubleshooting - 30%
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
- Experience working in an agile development environment
- Ability to provide user and system documentation as required
- Contribute to the effective management of risks and issues associated with Solution designs
- Collaborate with cross-functional and distributed teams, including designers, developers, architects, project managers, and QA
- Promotes industry standards and best practices with the product teams.
- Perform thorough code reviews including unit tests and ensure high quality of the software.
- Fix defects and support developers, testers and end users

Planning, documentation, and communication - 20%
- Prepare work plans with CYSSC Managers, report and adjust completion status, and report issues and risks in a timely manner
- Write technical documentation that supports and thoroughly explains the architecture
- Deliver knowledge transfer sessions to the team on the work completed

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $550.00-$600.00 per day

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Toronto, ON M5B 0B6

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