I&it Itsm Process Lead

14 hours ago

Toronto, Canada Ontario Ministry of the Solicitor General Full time

Would you like to be part of an organization that is focused on sustaining and improving the Public Safety Radio Network services that our province relies on to protect our communities and keep Ontarians safe during emergencies? Are you an innovative and collaborative leader that identifies opportunities for continuous improvement and building strong relationships and partnerships to meet program goals and objectives? Do Public Safety Radio Network operations and oversight, procurement and contract management, customer service, and project management interest you? If so, consider this opportunity within the Ministry of the Solicitor General.
The Government Mobile Communications Branch (GMCB) is looking for a talented I&IT ITSM Process Lead to work amongst a diverse team of Ontario Public Service (OPS) professionals on this high-profile, complex, challenging, enterprise-wide, public safety transition project. In this position, you will lead projects and teams related to the planning and implementation of the new network across the Province.
If you have proven experience working on large-scale, complex projects and project teams like this or multiple concurrent IT projects, and want to be part of the dedicated team revitalizing the critical lifeline of emergency response in Ontario, we want you
- 21 College Street, Toronto
- 200 First Avenue, North Bay

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
**As an I&IT ITSM Process Lead, you will**:

- Provide ITSM expertise and leadership for the development of service planning, policy, and procedure
- Execute and coordinate ITSM process activities in order to establish a standard methodology/practice that will optimize Service Support and Delivery performance
- Provide technical guidance to stakeholders
- Ensure documentation for I&IT best process procedures and protocols are drafted and recommend related policies for management approvals
- Assess process operations and collaborate with management and senior management on various process improvement opportunities
- Provide representation on local, provincial, and international specialist or professional bodies
- Provide advice and process expertise to project management teams, external vendors, senior management, and executive level committees
- Coordinate and facilitate the development and delivery of Service Management training strategies
- Monitor compliance with agreements, and ensure the timely identification and resolution of problems and issues
- Participate as a process specialist on best practice committees, council, and boards
- Develop specifications for the tendering process participating in selecting and negotiating with vendors

How do I qualify?
Technical Knowledge and Skills
You have knowledge of systems analysis, design, development, configuration, testing, release, and installation principles and practices, methods, techniques and tools for ITSM
You have knowledge and experience with enterprise ITSM/ITIL principles, protocols, processes, and standards, IT Service Management (ITSM), including techniques, trends, and resources management to identify technical and human change management needs and plan, manage, and evaluate technical change management initiatives, and provide user support required by IT change
You have knowledge and experience with ITIL body of language, best practice, service and process planning and implementation to ensure client service outcomes and cluster commitments are achieved
You understand the ITSM operational environment and user/clients' need to define technical scope of work for very diverse and broad in scope technical release projects
Business Knowledge
You have knowledge of technology management, network infrastructure, and emerging technologies in such areas as telecommunications, office automation, internet and intranet, productivity tools, and information management systems
You have knowledge of outsourcing, contract management, RFP, and tendering process to ensure compliance with corporate standards and client needs
Project Management Skills
You can research, plan, lead, and evaluate very diverse and broad in scope release projects
You are able to coordinate project planning and management of projects in all technical areas
You have excellent project management te

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