IT Operations Analyst Iii

5 months ago

Toronto, Canada TD Bank Full time

**IT Operations Analyst III (ITIL)**:

- 420395BR

**Job Category - Primary**
- Technology Solutions

**Work Location**
- 4720 Tahoe Boulevard, 740 Progress Avenue

**Employment Type**
- Regular

**City**
- Mississauga, Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

**Building a World-Class, Diverse and Inclusive Technology Team at TD**

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

**TD IT Operations** is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it.

There's room to grow in all of it.

**Job Details**

**About This Role**

We are looking for someone with diverse skills and some background in this space to join a fast-paced, dynamic environment offering a variety of career opportunities.
- This role requires strong organizational skills, strong technical writing and documentation skills, oral communication and presentation skills, and strong attention to detail.
- Multi-tasking is a key part of the job and having a sense of urgency and strong customer skills are required to be successful in this environment.
- The incumbent will have deep knowledge and understanding of the ITIL framework, and familiarity with an ITIL aligned tool, preferably ServiceNow.
- Responsibilities involve working closely with various employees at all levels of the organization, including TS teams and senior leaders across multiple LOB's globally.
- Manage process improvements within the enterprise ITSM tool (ServiceNow) and assist to drive day-to-day BAU operations. Coordinate technology change requests across all lines of business within the organization.
- This role requires flexibility to work different shifts (7AM - 7PM) and possible 24/7 on-call (rotating) support.
- Adhere to existing processes and standards, business technology architecture, risk and production capacity guidelines. plan, monitor and escalate issues as required.
- Share ideas to enhance revenue, customer experience, reduce costs.
- Get involved in business cases, RFI/RFP and service-level agreements.

**Job Requirements**
- Working knowledge of IT change enablement methods and procedures
- Excellent verbal and written communication skills for interaction with technical and non-technical audiences
- Experience leading and participating in the knowledge transfer of information with peers and management related to change management documentation, processes, policies and procedures
- Ability to chair / manage various technology change enablement meetings
- Banking/Financial Industry experience

**Nice to have**
- Working knowledge of ServiceNow or another ITIL aligned Service Management tool is an asset
- ITIL v4 Foundations is an asset
- Data center operations experience
- Former TD experience
- Understanding of the inter-relationship of complex technologies related to IT change management in a hybrid environment inclusive of mainframes, distributed systems, software, CMDB, DevOps, virtualization, and Cloud
- Experience in building, managing, and updating a full ITIL based documentation library, inclusive of version control, sound document retention policies, regular reviews, attestations, and auditing
- Knowledge formulating, reporting and presenting analytics, metrics and KPI’s to executives including ad-hoc requests for various internal business units and support teams
- Experience and proven success in reviewing submitted change requests for completeness, integrity and compliance against mandatory process requirements
- Direct change enablement experience
- Service management experience, operational, and relational integration with other ITIL processes and disciplines such as incident, problem, and asset & configuration
- Asset and configuration management experience
- Proven experience evaluating risk and impact associated with submitted changes and investigating linkages between incidents to determine RCA
- Experience driving process and organizational maturity through CSI (Continual Service Improvement) initiatives.

**Additional Information**

**Join in on what others in TD Technology Solu

  • Business Analyst III

    1 month ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Business Analyst III Job DescriptionWe are seeking a highly skilled Business Analyst III to join our team at Randstad Canada. As a Business Analyst III, you will play a key role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key Responsibilities:Lead the development and implementation of...

  • Business Analyst III

    1 month ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Business Analyst III Job DescriptionWe are seeking a highly skilled Business Analyst III to join our team at Randstad Canada. As a Business Analyst III, you will play a key role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key Responsibilities:Lead the development and implementation of...

  • Business Systems Analyst III

    3 weeks ago

    Toronto, Ontario, Canada Randstad Full time

    Unlock Your Potential as a Business Analyst IIIAre you a strategic thinker with a passion for driving business growth? Do you thrive in fast-paced environments where no two days are the same? If so, this Business Analyst III role may be the perfect fit for you.We're seeking a highly skilled and motivated Business Analyst III to join our team at Randstad. As...

  • Financial Analyst III

    3 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    Job Title: Financial Analyst IIIJob Summary:The University Health Network is seeking a highly skilled Financial Analyst III to join our Altum Finance team. As a key member of our team, you will be responsible for performing a broad scope of professional accounting activities, including financial planning, analysis, and reporting. You will work closely with...

  • Financial Analyst III

    3 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    Job Title: Financial Analyst IIIJob Summary:The University Health Network is seeking a highly skilled Financial Analyst III to join our Altum Finance team. As a key member of our team, you will be responsible for performing a broad scope of professional accounting activities, including financial planning, analysis, and reporting. You will work closely with...

  • Operations Analyst III

    3 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled Operations Analyst III to join our team at The Toronto-Dominion Bank (Canada). As a key member of our Global Operations and Business Services function, you will provide deep technical subject matter expertise and analysis to support business objectives.Key ResponsibilitiesProvide technical expertise and analysis to...

  • Operations Analyst III

    3 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Operations Analyst III to join our team at The Toronto-Dominion Bank (Canada). As a key member of our Global Operations and Business Services function, you will provide technical subject matter expertise and analysis to support business processes and initiatives.Key ResponsibilitiesProvide deep...

  • Financial Analyst III

    3 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    Job Title: Financial Analyst IIIJob Summary:The University Health Network is seeking a highly skilled Financial Analyst III to join its Altum Finance team. As a key member of the team, you will be responsible for performing a broad scope of professional accounting activities, including evaluating business cases, preparing annual operating budgets, and...

  • Financial Analyst III

    3 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    Financial Analyst III Needed to Analyze and Reconcile Financial Activities for Clinical Trials, Grants, and Philanthropy in a Large Research Teaching Hospital. Job Description The Financial Analyst III will perform a wide range of professional accounting activities requiring application of advanced knowledge of accounting concepts, principles, and...

  • Operations Analyst III

    2 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Operations Analyst III to join our team at The Toronto-Dominion Bank (Canada). As a key member of our Global Operations and Business Services function, you will provide technical subject matter expertise and analysis to support business objectives.Key ResponsibilitiesProvide deep technical analysis...

  • Business Analyst III

    3 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled Business Analyst III to join our team at The Toronto-Dominion Bank (Canada). As a key member of our operations team, you will be responsible for providing deep technical subject matter expertise and analysis to support business operations.Key ResponsibilitiesProvide technical expertise and analysis to support...

  • Business Analyst III

    1 month ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled Business Analyst III to join our team at TD Securities. As a key member of our operations team, you will be responsible for providing deep technical subject matter expertise and analysis to support business initiatives.Key ResponsibilitiesProvide technical expertise and analysis to support business initiatives and...

  • Business Analyst III

    3 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Business Analyst III to join our team at The Toronto-Dominion Bank (Canada). As a key member of our operations team, you will be responsible for providing technical subject matter expertise and analysis to support business initiatives and process improvements.Key ResponsibilitiesProvide deep technical...

  • Business Analyst III

    1 month ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled Business Analyst III to join our team at TD Securities. As a key member of our operations team, you will be responsible for providing deep technical subject matter expertise and analysis to support business initiatives.Key ResponsibilitiesProvide technical expertise and analysis to support business initiatives and...

  • Tds Operations Analyst Iii

    5 months ago

    Toronto, Canada TD Bank Full time

    **TDS Operations Analyst III**: - 430671BR **Job Category - Primary** - Securities / Wholesale Banking **Work Location** - TD Centre - North - 77 King Street West **Employment Type** - Regular **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...

  • Financial Analyst III

    2 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    Job SummaryThe University Health Network is seeking a highly skilled Financial Analyst III to join its Altum Finance team. As a key member of the team, the successful candidate will be responsible for performing a broad scope of professional accounting activities, including the evaluation of business cases, preparation of annual operating budgets, and...

  • Financial Analyst III

    4 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    Job SummaryThe University Health Network is seeking a highly skilled Financial Analyst III to join its Altum Health Finance team. As a key member of the team, the successful candidate will be responsible for performing a broad scope of professional accounting activities, including evaluating business cases, preparing annual operating budgets, and providing...

  • Financial Analyst III

    4 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    Job SummaryThe University Health Network is seeking a highly skilled Financial Analyst III to join its Altum Health Finance team. As a key member of the team, the successful candidate will be responsible for performing a broad scope of professional accounting activities, including evaluating business cases, preparing annual operating budgets, and providing...

  • Business Analyst III

    4 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled Business Analyst III to join our team at TD Securities. As a key member of our operations team, you will be responsible for providing deep technical subject matter expertise and analysis to support business initiatives and projects.Key ResponsibilitiesProvide technical expertise and analysis to support business...

  • Business Analyst III

    4 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled Business Analyst III to join our team at TD Securities. As a key member of our operations team, you will be responsible for providing deep technical subject matter expertise and analysis to support business initiatives and projects.Key ResponsibilitiesProvide technical expertise and analysis to support business...