Itsm Change

3 weeks ago

Toronto, Canada YouthCare Full time

Job Description On behalf of our client, a Global Accounting/Consulting firm, we are looking for an ITSM Change & Release Management Contractor who will be responsible for driving process enhancements to increase speed of changes released into the environment while reducing manual tasks and maintaining stability. This work will be project based and requires expert knowledge with ServiceNow modules including workflow design and form enhancements. The contractor will also support daily operations of change management, ensuring ITSM review and approvals are used for efficient and prompt handling of all IT changes, minimizing the impact of change-related incidents. Roles and Responsibilities: - Drive the enhancement of change management process which includes identifying opportunities for continuous improvement. - Manage ITIL-based change management processes and procedures. - Facilitate Change Advisory Board (CAB) meetings. - Develop and deliver effective communication plans to inform stakeholders about highimpact changes to ensure awareness of dependencies potential impacts on services. - Provide support coverage during winter holiday downtime. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). - Proven experience in IT Change & Release management, preferably in a consulting or contractor role. - Strong understanding of ITSM principles, processes, and frameworks (e.g., ITIL), with ITIL and Lean Six Sigma certification preferred. - Experience with ServiceNow ITSM tools and platforms. - Strong analytical and problem-solving abilities, with the ability to analyze complex issues, identify root causes, and develop pragmatic solutions. - Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence change at all levels of the organization. - Flexibility to adapt to changing priorities and work effectively in a fast-paced, dynamic environment. About Symbiotic Digital. Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide: 1) Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results 2) Recruitment: Find The Right People You Need Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMSQuality Management System Staff Development Model. We are a 100% Indigenous owned company.

**Job Type**: Fixed term contract
Contract length: 3 months

Pay: $110.00-$120.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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