Administrator Service Agent

3 weeks ago

Kitchener, Canada AGA Assurances Collectives Full time

Career advancement opportunities
- Work-life balance
- Hybrid

We are currently looking for an
**ADMINISTRATOR SERVICE AGENT** to join our team If
**service is your passion**, if you care about
**meeting customer needs** and you want to
**work in a fast-growing and stimulating environment**, this job is made for you

**BENEFITS OF WORKING AT AGA**
- Group insurance, pension plan, employee assistance program and telemedicine service
- Training, development and career advancement opportunities
- Work-life balance, and a wide range of social and physical fitness activities

**Our Job Offer**

Under the responsibility of the Director, Agile Operations, the
**Administrator Service Agent** will be mainly responsible for taking customer service calls.

**The incumbent is expected to**:

- Perform third party administrative (TPA) functions to administer the enrollment and setup of new accounts and provide ongoing support to plan sponsors, Benefits Consultants and Advisors ;
- Provide fast, accurate, respectful and courteous service to our clients ;
- Respond to requests from administrators about the management of their plan or any claims-related problem and ensure their needs are met, and return calls as needed within 48 business hours ;
- Guide and support administrators, during calls, with the use of our various tools (Members Portal, Enrolment Portal, Administrators Portal) and promote these tools during calls ;
- Coordinate and administer plan for plan sponsor with all insurers - new hires, change of coverage, changes or amendments to the policy ;
- Prepare Employee Welcome Kits for new plan sponsors and distribution of welcome letters for members ;
- Facilitate resolution of any issues with carriers such as billing, coverage & claims requests on behalf of plan sponsor ;
- Maintain the document management process, records and files ;
- Maintain a satisfactory level of knowledge to provide accurate and quality service ;
- Recognize and seize opportunities to suggest ideas or initiatives aimed at improving our services by listening to comments/suggestions from administrators and forwarding them to the relevant sector ;
- Perform any other related tasks as requested by the Department Head.
- College diploma ;
- Minimum of 5 years of experience in group insurance ;
- Customer service experience ;
- Keen sense of customer service delivery ;
- Excellent command of English and French, written and spoken is an asset ;
- Good knowledge of Microsoft Office suite ;
- Versability, resourcefulness and ability to work independently ;
- Ability to demonstrate judgement, integrity and honesty ;
- Ability to protect confidential information.

**Who We Are**
A leader in the development and administration of custom-made group insurance plans and group pension plans, AGA ranks among Canada’s largest benefit providers. Our clients include small, medium and large businesses as well as financial security and group insurance advisors who offer group plans to their clients. AGA serves more than 2,700 clients across Canada with some 300 employees in our offices located in Montreal, Quebec City, Kitchener, Markham, Edmonton, Calgary, St. John (NB) and Vancouver. A business operating on a human scale, AGA Benefit Solutions provides a vibrant and innovative work environment along with exciting career opportunities.

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