Customer Service Agent 3
2 weeks ago
Position Description:
This role has a starting hourly rate of **$21.86**
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.
Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.
Purpose of the Job:
- Provides information and assistance related to driver examination services.
- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.
- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.
- Ensures the fair and proper conduct of examinations.
- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.
- Provides Security Guard Testing (SGT) examination services support.
Primary Duties and Responsibilities:
- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.
- Investigates problems or errors in licence records and initiates corrections.
- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.
- Collects applicable fees accurately.
- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.
- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.
- Contacts members of the public to communicate information and correct errors.
- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.
- Escalates customer concerns and redirects customers to other government agencies, when required.
Qualifications:
To be successful in this role, you must have:
- Valid Ontario class “G” of licence is required.
- Must have at least four (4) years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
- 1-4 years of customer service experience in a service environment is preferred to include, but not limited to:
- Airline Industry
- Financial Industry
- Banking Industry
- Federal and Local Government Services
- healthcare Industry
- Must have and maintain an acceptable driving record.
- May include working on Saturday and Sunday where applicable.
- Intermediate-level computer skills in Microsoft Office are required.
- Touch-typing and data entry.
- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and existing vehicles up to 30 times per shift.
- ** Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check**
- **Employee hours vary based on customer demand and location’s operating hours._
- **This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher._
- **This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately._
If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team
Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all
-
Customer Service Agent
1 week ago
Greater Sudbury, Canada Executive Aviation Full timeAre you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...
-
Customer Service Agent
7 days ago
Greater Sudbury, Canada Executive Aviation Full timeAre you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...
-
Customer Service Agent
6 days ago
Greater Sudbury, Canada Executive Aviation Full timeAre you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...
-
Customer Service Agent
3 weeks ago
Greater Sudbury, Canada Executive Aviation Full timeAre you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...
-
Customer Service Representative
2 weeks ago
Greater Sudbury, Canada ClaimSecure Full timeReporting to the Manager, Customer Response Centre, the Customer Response Centre Agent is responsible for answering phone inquiries received from ClaimSecure’s plan members, plan sponsors and various Healthcare Providers. The Customer Response Centre Agent is the primary contact and will be responsible for assisting them with their inquiries in an...
-
Guest Service Agent
7 days ago
Greater Sudbury, Canada Days Inn By Wyndham Sudbury Full timeOverview: We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an exciting opportunity to work in the hospitality industry and be part of...
-
Customer Care Centre Agent
1 week ago
Greater Sudbury, Canada Topper's Pizza Full time**Customer Care Centre Agent** At Topper’s Pizza, we are committed to upholding our values, accomplishing our mission, and striving to achieve our vision. We are currently seeking a Customer Care Centre Agent to help us do just that! **Who are we?** Our mission is to bring family and friends together through the love-generating power of a great pizza...
-
Greater Sudbury, Canada Everguard Full timeWe have immediate opening at our **Sudbury **operation for a** Customer Service and Administrative Support Agent.** Being a part of our team, you will be able to experience many of the benefits below. - Competitive Wages - Comprehensive Health, Dental and Insurance Programs - Employee and Family Assistance Program - Employer Matching Retirement Savings and...
-
Greater Sudbury, Canada Everguard Full timeWe have immediate opening at our **Sudbury **operation for a** Customer Service and Administrative Support Agent.** Being a part of our team, you will be able to experience many of the benefits below. - Competitive Wages - Comprehensive Health, Dental and Insurance Programs - Employee and Family Assistance Program - Employer Matching Retirement Savings and...
-
Customer Service Agent
6 days ago
Sudbury, Ontario, Canada Executive Aviation Full timeAre you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with youIn Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even...
-
Bilingual Customer Service Representative
7 days ago
Greater Sudbury, Canada Lifeline of Canada Full time**Personal Response Associate - remote** This position of Personal Response Associate will be an integral role within our Lifeline Canada business. **Salary: between $ 18.50 and $ 19.50 / hour** In this role you are the main point of contact between our customers and the company, who can assess situations, establish priorities and provide assistance with...
-
Guest Services Agent
3 weeks ago
Greater Sudbury, Canada Horizon North Full timeCompany Description **WHO ARE WE?** We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by...
-
Sales Agent
1 week ago
Greater Sudbury, Canada L. May MFG Full time_The Sales Agent will be responsible for planning, implementing, and directing the sales activities of the company in a designated area to achieve sales objectives. The Sales Agent set goals, analyzes sales trends and relevant data, motivates, and helps create improvements._ **_Responsibilities & Duties _** - Serves customers by selling products and meeting...
-
Guest Services Agent
2 days ago
Greater Sudbury, Canada Horizon North Full timeCompany Description **WHO ARE WE?** We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by...
-
Customer Service Sales Agent Summer Student
2 weeks ago
Sudbury, Ontario, Canada Ontario Northland Full timePOSITION: Customer Service Sales Agent Summer StudentDEPARTMENT: Passenger ServicesLOCATION: SudburyREFERENCE: 500-19-26SALARY: $17.75/hourWHO WE ARE:Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120...
-
Customer Service
7 days ago
Greater Sudbury, Canada CORE Industrial Gases Full time**Job Duties & Responsibilities**: - Provide a positive customer sales and service experience, in person and via phone - Assist with routing and delivery of customer orders - Set up product displays and ensure store is well stocked, clean, and organized - Coordinate with drivers on delivery manifest and driver ticket verification - Coordinate with...
-
Customer Service
2 weeks ago
Greater Sudbury, Canada CORE Industrial Gases Full time**Job Duties & Responsibilities**: - Provide a positive customer sales and service experience, in person and via phone - Assist with routing and delivery of customer orders - Set up product displays and ensure store is well stocked, clean, and organized - Coordinate with drivers on delivery manifest and driver ticket verification - Coordinate with...
-
Customer Service
4 days ago
Greater Sudbury, Canada CORE Industrial Gases Full time**Job Duties & Responsibilities**: - Provide a positive customer sales and service experience, in person and via phone - Assist with routing and delivery of customer orders - Set up product displays and ensure store is well stocked, clean, and organized - Coordinate with drivers on delivery manifest and driver ticket verification - Coordinate with...
-
Eastlink Authorized Agent
2 weeks ago
Greater Sudbury, Canada Eastcore - Eastlink Authorized Agent Full timeEastCore is a leading sales company based in Bedford, NS. Our company specializes in face-to-face customer acquisitions for some of Canada’s most recognizable brands. The majority of our focus is within the cable and telecom industry representing one of Nova Scotia's most prominent telecom brands, Eastlink. We are looking to add friendly, goal-driven...
-
Greater Sudbury, Canada Northern Uniform Service Full time**Customer Service Relations/Route Maintenance Administrator** **Our Company** We are an independently, family owned, Ontario based company in the uniform and mat rental business, serving many different industries throughout much of the province. We are fortunate to employ many long tenured employees who enjoy our supportive family environment. We choose...
