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Group Manager Ii, Aml Operations

2 months ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

The Group Manager II, AML Operations leads a group of AML operational functions and activities via Team Managers, AML Operations Representatives, Analysts and Specialists within a business unit. In this capacity, the role provides guidance, coaching, mentorship and development to ensure project objectives and operational results are achieved and provides a second level of oversight and approval to all investigative functions. Strategically, the role leads relationships with business divisions and corporate/control functions to ensure alignment with enterprise and regulatory requirements.

**As Group Manager II, AML Operations, you will**:

- Manage a group of AML & Sanctions professionals by providing operational support to partners
- Responsible for management of the overall team; establish and foster a cohesive professional community
- Oversee a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and medium to high complexity
- Serve as key contact to further raise and/or resolve significant risks/exceptions
- Monitor service and control standards against overall business/department objectives
- Build and maintain positive working relationships with internal and external partners
- Coach to ensure optimal customer service and operational problem resolution; participate in the negotiation and resolution of particularly complex and/or raised and intensified issues; work focus time horizon is generally medium to long term with moderate to high focus on planning and strategic initiatives
- Work closely with key business leaders to develop business plans, ensuring optimal use of resources
- Monitor and communicate the effectiveness of strategies, programs and practices related to own area of expertise
- Act as a brand ambassador for your business area/function and TD, both internally and externally

**Job Requirements**

EMPLOYEE / TEAM- Responsible for management of the TDS High Risk Customer Investigations team providing both leadership and guidance
- Set targets and objectives for the teams, and deliver results
- Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
- Lead high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
- Lead the process of setting performance objectives for the teams; track, monitor and effectively address and/or reward performance in a timely manner
- Manage employees in compliance with all human resources policies, procedures, and guidelines of conduct
- Support an environment where teams freely escalate business challenges; facilitate change through positive reinforcement of milestones and successes
- Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
- Establish and foster cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
- Oversee a team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
- Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning
- Require expert process management knowledge and proficiency in the risk profile for team processes supported
- May manage over a diverse geographic jurisdiction
- Oversee management of team requiring workforce to decision on acceptable level of risk
- Moderate to High risk potential (loss/reputational) for functional area
- Act as highest point of team escalation for resolution and provides direction to resolve issues or escalate
- Involves regular contact with cross-functional teams across TDBG
- Reports to a Senior Manager

**Additional Information**
- EXPERIENCE & EDUCATION
- Advanced knowledge of AML operations standards, procedures, laws, rules and regulations is an advantage
- Knowledge of current and emerging ML/TF trends, typologies and red flags within the Securities industry is an advantage
- People manager experience working in an Operations field is an advantage
- Skill in using analytical software tools, data analysis methods and reporting techniques
- Ability to lead, plan, implement

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