Administrative Support Agent, Class Ii

2 months ago

Montréal, Canada Dawson College Full time

Nature of the Work:

- The principal and customary work of the employee in this employment class consists in performing a variety of administrative duties in accordance with established methods and procedures.
- Under the supervision of the Manager of Student Services and in collaboration with the professionals in the Student AccessAbility Centre, the Administrative Support Agent provides direct services to students using the AccessAbility Centre exam spaces. In doing so, the Administrative Support Agent takes into consideration the needs of the students as well as the established policies of the service and/or the College.**Responsibilities**:

- In collaboration with the daytime Administrative Support Agent, Class I, assist with the planning and organizing of in-session tests and exams (excluding English Exit Exam and Final Exams for which they will offer support). Tasks include:
- Greet students and provide them with all the required instructions, rules and regulation, which must be respected in the exam room; verify that all documents/material being used are required and authorized.
- Provide diligent supervision of students while they complete their evaluations by monitoring and circulating the exam room at regular intervals as well as using the cameras and Lanschool.
- Observe students end times by providing reminders and retrieving exams upon completion as well as recording the actual end time.
- Prepare exams: print exams and cover sheets, send reminders to faculty;
- Data entry of exam start/end times, teacher drop off/pick up, seat location, invigilator, etc.
- Scan and send completed tests to faculty when requested;
- Sort alphabetically completed exams and bring to 2E.8A at the end of shift;
- Provide follow-up with faculty: missing exams, clarification of exam definitions/parameters, student questions/concerns/issues, informing them of late sign-ups, absences;
- Provide follow-up with students: send confirmation, zoom links, modifications to tests, register late sign-ups and flag in Clockwork program, field questions;
- Update Clockwork exam module: cancelled exams, teacher information, changes in dates/times/durations;
- Assist in other areas of Student Services at the request of the supervisor
- Perform any other related tasks

**Requirements**:

- Qualifications:

- To have a diploma of vocational studies (DEP) with appropriate specialty or a secondary school diploma (DES) or have a diploma or an attestation of studies which is recognized as equivalent by the competent authority.
- Conditions:
- Intermediate oral and written English communication skills (testing may be required);
- Basic oral and written French communication skills (testing may be required);
- Basic level Microsoft Word and Excel (testing may be required);
- Must be able to maintain department standards with respect to confidentiality of information;
- Must be able to interact effectively with students who have a wide range of special needs;
- Demonstrated ability to work in a fast-paced environment with constant changing circumstances;
- Demonstrated ability to multi-task and prioritize tasks;
- Experience working with a database, an asset.
- Additional evening hours and weekend work may be required on some occasions during peak exam periods

**Comments**:
Please note that a cover letter addressed to Laura Smith is mandatory. If your work experience has changed since your last visit, be sure to attach an updated resume.

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