Sp-s164 Administrative Support Agent, Class I

3 weeks ago

Montréal, Canada Dawson College Full time

Nature of the Work:

- The principal and customary work of the employee in this employment class consists in performing a set of administrative functions of a relatively complex nature according to established methods and procedures and clerical functions related to current activities of the employee’s area.
- Under the supervision of the Manager of Student Services and in collaboration with the professionals in the Student AccessAbility Centre, the Administrative Support Agent provides direct services to students using the AccessAbility Centre exam spaces. In doing so, the Administrative Support Agent takes into consideration the needs of the students as well as the established policies of the service and/or the College.**Responsibilities**:

- Plan and organize daily in-session tests and exams (excluding English Exit Exam and Final Exams for which they will offer support). Tasks include:
- Review of test/exam sign-up in Clockwork exam module;
- Verify and adjust for discrepancies of test start time and duration;
- Provide follow-up with faculty for various reasons including: clarification of exam definitions/parameters, student questions/concerns/issues, informing them of late sign-ups, absences;
- Provide follow-up with students: send confirmation, zoom links, modifications to tests, register late sign-ups and flag in Clockwork program, field questions, address concerns/issues;
- Update Clockwork exam module: cancelled exams, teacher information, changes in dates/times/durations;
- Greet students and provide them with instructions, rules, regulations: document absences and tardiness, verify that all documents/material being used by the student are required and authorized;
- Print exams and control sheets, data entry of exam end times, invigilators, teacher pick-up, give students their exams and assign them a seat, retrieve and/or print complete exams, record end times and file for teacher pick-up, return completed exams to teachers during pick-up;
- Monitor surveillance cameras for possible cheating and report to manager;
- Control student computer work stations by activating and deactivating internet and/or software;
- Collaborate with the SAAC team to ensure the necessary resources are in place (invigilators,

additional rooms, etc.) and to troubleshoot issues related to the administration of exams;- Provide invigilation coverage as required;
- Provide SAAC reception support for the main office as required;
- Any other related tasks

**Length of the contract**: September 2023 to May 31, 2024

**Requirements**:

- Qualifications:

- To have a diploma of vocational studies (DEP) with appropriate specialty or a secondary school diploma (DES) or have a diploma or an attestation of studies which is recognized as equivalent by the competent authority and have at least one (1) year of pertinent experience.
- Conditions:
- Advanced oral and written English communication skills (testing may be required);
- Intermediate oral communication skills and basic written French skills (testing may be required);
- Intermediate level Microsoft Word and Excel (testing may be required);
- Must be able to maintain department standards with respect to confidentiality of information;
- Must be able to interact effectively with students who have a wide range of special needs;
- Demonstrated ability to work in a fast-paced environment with constant changing circumstances;
- Demonstrated ability to multi-task and prioritize tasks;
- Experience working with a database, an asset.

**Comments**:
Please note that a cover letter addressed to Laura Smith is mandatory. If your work experience has changed since your last visit, be sure to attach an updated resume.

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