National Service Coordinator

6 months ago


Mississauga, Canada Northern Dock Systems Inc. Full time

**Who are we?**
We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. NDS has been a trusted source for various companies across Canada since 2002. Our certifications, accreditations and memberships have helped us provide exceptional service.

**We are looking for a full-time permanent National Service Coordinator to join our Mississauga Team.** The National Service Coordinator is responsible for ensuring the accuracy and progress of work orders from scheduling through to completion. This includes but is not limited to being responsible for scheduling new national service calls, scheduling return trips for repairs, or coordinating additional trips for sites that could not be properly completed upon initial assessment and is therefore in charge of the “Schedule Board”. The National Service Coordinator will communicate with internal staff and external customers or sites to coordinate schedule times for work to take place and also for coordinating the completion of a work order within the estimated timeline and repair costs quoted; as well as maintaining Northern Dock Systems’ National Service Department KPIs and measurables.

**What will you be doing?**
- Coordinating with local NDS service coordinators and subcontractors for rescheduled and/or repair work orders
- Keeping customer portals up to date
- Reviewing all scheduled work orders for completion, accuracy, missing information as well as any noted problems that may require additional work or return trips
- Planning for and requesting any rental equipment required for service work orders, and subsequent call offs of the equipment
- Confirming with site contacts for all rescheduled and planned repair work, as well as informing customers of changes to initial schedule dates or delays
- Coordinating and following up on and freight and ETA’s for parts and new equipment orders.

**What skills, experience and education are we looking for?**
- 2 - 3 years of Customer Service, Coordination or Dispatching experience. Ability to multi-task and to work in a fast paced environment.
- Positive attitude and a willingness to learn additional tasks as assigned.
- Knowledge of CRM would be an asset.
- Strong communication and interpersonal skills
- Detail oriented with a Can Do attitude
- Strong problem solving abilities
- Ability to work independently and within a team environment

**Why should you grow with us?**
- Competitive Salary
- Bonus Pay
- Company matched RRSP Plan
- Comprehensive Benefits Plan
- Employee Assistance Program
- Dynamic work environment and culture
- Corporate perks and discounts year round

**Job Types**: Full-time, Permanent

**Salary**: From $52,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Mississauga, ON L5T 2J3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Coordinator: 2 years (required)

Work Location: In person



  • Mississauga, Canada Wilcox Door Service Inc. Full time

    **Title** National Service Coordinator **Reports To** National Department Manager **Summary** The National Service Coordinator Job Description, under the direction of the National Department Manager, will primarily be responsible for the coordination of trade partners and work schedules, relaying incoming work orders, and providing support to customers,...


  • Mississauga, Canada Wilcox Door Service Inc. Full time

    **ABOUT WILCOX DOOR SERVICE** Wilcox Door Service Inc., a certified Aboriginal-owned business, is the industry leader in supplying, installing and servicing overhead doors, docks and gate solutions for commercial and industrial facilities since 1912. Our innovative and “green” solutions help customers cut operating & energy costs, minimize downtime, and...


  • Mississauga, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP National Account Coordinator National Account Coordinator - Full-time - Remote from BC, Alberta or Ontario Role Summary The ClaimsPro office is a is seeking a Key Account Coordinator to join the team. This role will provide administrative support to the Client Services Group in preparing data for client reports, and centralized...


  • Mississauga, Canada Northern Dock Systems Inc. Full time

    **Who are we?** We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers...


  • Mississauga, Canada Total PowerGen Solutions Full time

    **National Service Support Manager** **Summary** The National Service Support Manager (NSSM) is responsible for the day-to-day leadership and operation of the Services Support Team, providing operational and training support to our regional offices to deliver the customer service strategy at both Total Power Ltd and Gal Power. The NSSM ensures our branch...


  • Mississauga, Canada Pattison Outdoor Advertising Full time

    **National Sales Coordinator - Mississauga, ON** PATTISON Outdoor Advertising is Canada’s leading Out-of-Home (OOH), Transit and Digital display advertising company. With the widest variety of products, our advertisers benefit from unparalleled advertising opportunities. Our sales professionals and support associates across the country, provide clients...


  • Mississauga, Canada Tree of Life Canada Full time

    Overview: **_ Our core purpose is_**_ _**_“We are curators of unique brands, bringing elevated food and beverage experiences to Canadians.”_**_ Tree of Life Canada ULC_**_ is an Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. We are committed to meeting the needs of...


  • Mississauga, Canada Northern Dock Systems Inc. Full time

    **Who are we?** We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers...


  • Mississauga, Canada BLUE GIANT LIFTS LLC Full time

    A vital role in the success of new business development within the Nation C.A.R.E. channel. This position will manage and continue to grow existing National accounts, while proactively pursuing new account opportunities to develop strong, long term customer relations and partnerships. A key element of our success will be growing revenue and profitability...


  • Mississauga, Ontario, Canada GardaWorld Full time

    Job OverviewWe are seeking a skilled Emergency Response Coordinator to join our National Control Center team in Mississauga, ON.


  • Mississauga, Canada GE HEALTHCARE Full time

    **Job Description Summary**: - QUOTE: Being an intern at GE was one of the best career experiences I have received. GE HealthCare gave me in depth knowledge of medical equipment functionality and also the business aspect behind it. _ - Working at the National Service Centre was an amazing experience for me; it allowed me to see my work make a positive...


  • Mississauga, Ontario, Canada National Resilience Full time

    A career at National Resilience is an opportunity to drive innovation in biomanufacturing. Our company is dedicated to changing the way medicine is made, and we're looking for a skilled professional to lead our project coordination efforts.As a Lead Project Coordinator for Biomanufacturing, you will be responsible for overseeing the on-site planning,...

  • Service Dispatch

    6 months ago


    Mississauga, Canada National Energy Equipment Full time

    National Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast. Our greatest strength is our employees and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers. We have an opportunity...


  • Mississauga, Canada First Onsite Full time

    Join the team at First Onsite as we add to National Programs Administrators group! In this hybrid position, you will be working with regional teams and various corporate departments for a range of large-scale programs operating on a centralized basis. **A Day in the Life of a National Programs Administrator** Step into the exciting day of a National...

  • National Sales Manager

    6 months ago


    Mississauga, Canada Canada Jetlines Full time

    **Position : National Sales Manager - Jetlines Vacations** Reporting to the Director of Sales & Business Development the position holds overall responsibility for the national chain relationships including development and recommendations for contracts, reporting, marketing initiatives and implementation, tactical efforts, and overall strategic account...

  • National Fleet Manager

    6 months ago


    Mississauga, Canada Martin Brower Full time

    **About Martin Brower** Martin Brower is dedicated to being the leading Supply Chain Solutions provider for restaurant chains around the world, creating an outstanding work environment for our employees and delivering unmatched value for our customers while protecting their brands. Martin Brower is part of the Reyes Holdings family of businesses which is...

  • Dispatch Coordinator

    3 months ago


    Mississauga, Canada National Freight Forwarding Inc. Full time

    **Job Summary** **Duties** - Coordinate and schedule transportation of drayage, FTL (Full Truckload), LTL (Less Than Truckload), and intermodal shipments, ensuring timely pickups and deliveries. - Manage and monitor CN (Canadian National) and CP (Canadian Pacific) rail loads, coordinating with carriers and ensuring accurate tracking and reporting. -...

  • Logistics Coordinator

    6 months ago


    Mississauga, Canada National Logistics Services Full time

    **Company Overview** National Logistics Services (NLS) is Canada’s leading logistics provider for fashion, footwear, actionwear and general merchandise. We have been delivering superior service to the retail industry since 1967. Our services extend to both distributed Brand retailers and retail chains alike, and in many instances, we manage these in the...

  • Service Admin/dispatch

    6 months ago


    Mississauga, Canada National Energy Equipment Full time

    National Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast. Our greatest strength is our employees and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers. We have an opportunity...


  • Mississauga, Canada Chervon North America Full time

    Chervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser...