National Service Support Manager

6 months ago


Mississauga, Canada Total PowerGen Solutions Full time

**National Service Support Manager**

**Summary**

The National Service Support Manager (NSSM) is responsible for the day-to-day leadership and operation of the Services Support Team, providing operational and training support to our regional offices to deliver the customer service strategy at both Total Power Ltd and Gal Power. The NSSM ensures our branch and regional office teams follow the standard processes defined by the company. They will also be responsible for leading the contract renewals and administration team.

**What You’ll Do - The Role (Responsibilities)**
- Centralized Billing - Responsible for monitoring service billing and credit processing for all service work nationally. Ensuring that we are meeting the specified targets set by the VP Operations.
- Warranty Support - Define best practices and processes for profitable warranty recovery. Develop and enforce procedures that will increase warranty compensation. Meet or exceed warranty recovery goals.
- Supervisor for National Accounts & Warranty Coordinator and Corporate Accounts Administrator.
- Providing ongoing support to existing staff in service support & administration (i.e. monthly meetings with CSS & invoicing across all branches) to ensure proper communication and consistency across the business.
- Training and Process Implementation - In Coordination with the Regional and Branch management, define, map, communicate, and train branch service teams on processes and best practices. This will include assistance with onboarding and training of new branch administrative employees on software, creating service work orders, dispatching service technicians, managing smart lists, credit card processing and any other systems and processes related to service. Responsible for identifying areas for improvement, including but not limited to software enhancements, creation of forms, and technology investments to streamline central services processes and dispatching.
- Branch Support and Analytics - Provide branch service staff with guidance and support on ageing and incomplete work orders, past due preventative maintenance (MCC) work orders, and warranty claims. Responsible for generating all MCC work orders for the branches. Responsible for communication, processes and support with the after-hours answering service company and emergency preparedness.
- Contract Renewals - Lead and manage the team of Service Agreement Specialists to ensure timely renewals of existing contracts. Ensure contracts are profitable while maintaining a low attrition rate. Meet or exceed contract renewal goals.
- Continuously promotes the Company and its products and services; develop strong relationships by providing great customer service with the aim to retain their business.
- Ensure the timely annual and semi-annual employee reviews, recruiting, compensation, team building events, disciplinary action, employee development, safety, and training of all employees within your scope.
- Other related duties as assigned.

**What You Need (Requirement)**
- Minimum of 5 years related experience in a customer service or equivalent.
- Related post-secondary education is an asset.
- Excellent working knowledge of Microsoft Office Programs.
- Accuracy and attention to detail while working under tight deadlines.
- Assertive where required, and comfortable communicating with various types of individuals.
- Excellent interpersonal and customer service skills.
- Able to build and maintain lasting relationships with corporate departments and key business partners. Works collaboratively across all departments in the organization.
- Establish a culture of continuous improvement.
- In the event of a power outage or a declared state of emergency by any level of Government be available for work.

**Working Conditions**
- Travel may be required.
- Ability to attend and conduct presentations.
- Manual dexterity required to use desktop computer and peripherals.
- Additional hours as required to meet customer and corporate commitments.
- Lifting or moving up to 20lbs may be required.

**SOUNDS LIKE YOU?? APPLY NOW**

**A little bit about Us**

**Our Growth & Culture**:As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED

**Only those selected for an interview will be contacted.**

**No Agencies please.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Customer service o



  • Mississauga, Canada Wilcox Door Service Inc. Full time

    **Title** National Service Coordinator **Reports To** National Department Manager **Summary** The National Service Coordinator Job Description, under the direction of the National Department Manager, will primarily be responsible for the coordination of trade partners and work schedules, relaying incoming work orders, and providing support to customers,...


  • Mississauga, Canada Wilcox Door Service Inc. Full time

    **ABOUT WILCOX DOOR SERVICE** Wilcox Door Service Inc., a certified Aboriginal-owned business, is the industry leader in supplying, installing and servicing overhead doors, docks and gate solutions for commercial and industrial facilities since 1912. Our innovative and “green” solutions help customers cut operating & energy costs, minimize downtime, and...

  • National IT Manager

    6 months ago


    Mississauga, Canada Kuehne+Nagel Full time

    Are you ready for a new and exciting leadership opportunity with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto office is looking for a new National IT Manager to join our IT team. ** Your Role**: As the National IT Manager, your primary objective will be to support the National Management team while ensuring...

  • National Sales Manager

    6 months ago


    Mississauga, Canada Safe-Guard Products International LLC Full time

    **Job Title**: National Sales Manager **Location**:Toronto**, **Ontario,** **Canada - Remote **FLSA**: Exempt **Job Overview**: The National Sales Manager supports a major OEM auto maker relationship, the OEM’s retail dealerships, and related staff with Safe-Guard Product and Services Training and Sales Advisory Services. The National Sales Manager will...

  • National Sales Manager

    6 months ago


    Mississauga, Canada Safe-Guard Products International LLC Full time

    **Job Title**: National Sales Manager **Location: Toronto, **Ontario,** **Canada - Remote **FLSA**: Exempt **Job Overview**: The National Sales Manager supports a major OEM auto maker relationship, the OEM’s retail dealerships, and related staff with Safe-Guard Product and Services Training and Sales Advisory Services. The position will be responsible...

  • National Fleet Manager

    6 months ago


    Mississauga, Canada Martin Brower Full time

    **About Martin Brower** Martin Brower is dedicated to being the leading Supply Chain Solutions provider for restaurant chains around the world, creating an outstanding work environment for our employees and delivering unmatched value for our customers while protecting their brands. Martin Brower is part of the Reyes Holdings family of businesses which is...


  • Mississauga, Canada GE HEALTHCARE Full time

    **Job Description Summary**: - QUOTE: Being an intern at GE was one of the best career experiences I have received. GE HealthCare gave me in depth knowledge of medical equipment functionality and also the business aspect behind it. _ - Working at the National Service Centre was an amazing experience for me; it allowed me to see my work make a positive...


  • Mississauga, Canada Safe-Guard Products International LLC Full time

    **Internal Job Title**: National Performance Manager **Location**:Ontario,** **Canada - Remote **FLSA**: Exempt **Job Overview**: The National Performance Manager supports a major OEM auto maker relationship, the OEM’s retail dealerships, and related staff with Safe-Guard Product and Services Training and Sales Advisory Services. The National...


  • Mississauga, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology Leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...


  • Mississauga, Canada Apex Tool Group Full time

    Apex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status._ **National Account Manager - CA - Ontario** **The Blueprint (Role Summary)** This role,...

  • National Sales Manager

    6 months ago


    Mississauga, Canada Canada Jetlines Full time

    **Position : National Sales Manager - Jetlines Vacations** Reporting to the Director of Sales & Business Development the position holds overall responsibility for the national chain relationships including development and recommendations for contracts, reporting, marketing initiatives and implementation, tactical efforts, and overall strategic account...


  • Mississauga, Canada Energizer Holdings Full time

    What you'll love about this job: Remote Opportunity / Working with major retailers / Great Benefits This is Energizer Holdings, Inc.: Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization - we win together, while serving each other, with a willingness to act boldly,...


  • Mississauga, Canada Staples Full time

    **Some of what you will do**: This position manages the Customer Success Consultants (CSC) nationally to provide service levels consistent with the company’s defined common procedures and best practices. Manage workload leveling and all activities of the CSC’s, resolve order management / sales operational issues, including investigation and resolution of...


  • Mississauga, Canada Chervon North America Full time

    Chervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser...


  • Mississauga, Canada BMO Financial Group Full time

    VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO XXXXX Ontario,X0X 0X0 Drives national sales results for BMO InvestorLine by managing the Regional Sales Manager Team across the geography of Canada. Increase sales via internal BMO Channels by improving BMO Emoloyees' product knowledge expertise and customer needs conversations in order to provide solutions in the...


  • Mississauga, Canada Rotech Pumps & Systems Inc Full time

    Job Title: National Sales Manager ( Pumps ) Location: Remote, Canada Company: Rotech Pumps & Systems Inc **Note: This job is for Local Canadian PR only, having experience in pump Industries.** **About Us**: Rotech Pumps & Systems Inc. is a leading provider of innovative pumping solutions for a wide range of industries, including chemical, petrochemical,...


  • Mississauga, Canada Northern Dock Systems Inc. Full time

    **Who are we?** We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers...


  • Mississauga, Canada Energizer Full time

    **Job Description**: What you'll love about this job Remote Opportunity / Working with major retailers / Great Benefits This is Energizer Holdings, Inc. Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization - we win together, while serving each other, with a...


  • Mississauga, Canada Keurig Dr Pepper Full time

    Job Overview: **Manager, National Sales Food Service** **Location**: Mississauga (Hybrid) As a Manager, National Sales - Food Service at Keurig Dr Pepper Canada, you will have the responsibility for managing and leading business development with some of our largest operators in the Foodservice segment. The NSM’s are directly responsible for delivering...


  • Mississauga, Canada Northern Dock Systems Inc. Full time

    **Who are we?** We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers...