National Account Coordinator

4 months ago

Mississauga, Canada ClaimsPro LP Full time

Company:
ClaimsPro LP

National Account Coordinator

National Account Coordinator - Full-time - Remote from BC, Alberta or Ontario

Role Summary

The ClaimsPro office is a is seeking a Key Account Coordinator to join the team. This role will provide administrative support to the Client Services Group in preparing data for client reports, and centralized administration of large insurer client programs. Please note, in the event of high-volume claims or weather-related catastrophes, the employee may need to be available to work outside of regular business hours (possibly including weekends).

Here are great reasons to work for ClaimsPro:

- you will be part of a team of over 300 Claims Assistants & 700 independent adjusters from 9 other provinces, 2 territories;
- your career can grow into becoming a senior claims assistant, a licensed adjuster, other admin roles - the sky is the limit;
- you will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
- you will be supported by other experienced local claims support, centralized after hours support, and dictation services;
- you are compensated not only with a competitive salary but also with a flex-benefit plan (from day 1 of employment) that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
- you are working in parallel with other SCM Insurance services - RMS Risk Management, XPERA Risk Mitigation & Security, ESM Emergency Security Management, SCM Health Solutions, IPG International Programs Group, PARIO Engineering and Environmental Sciences, and OPTA Information Intelligence.
- your continuous education will be considered and likely funded, especially CIP course work.
- your workload is balanced to ensure you can maintain a high quality level;

ClaimsPro, a SCM company, has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 90 branches coast to coast, and over 1000 employees. SCM is the largest independent, privately-owned provider of claims management, risk management, and related services in Canada. It is our commitment to strategically evolve our services and expertise to support the ever-changing challenges of our clients. Innovative technology, expert staff, and solid customer service are the hallmarks that distinguish SCM Insurance Services.

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Competencies required to succeed
- Communication Skills - the ability to communicate effectively with both internal and external associates, written and oral techniques
- Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
- Initiative - being proactive in identifying and implementing claims handling solutions resulting in equitable settlements.
- Teamwork - must genuinely intend to work cooperatively with others;
- Adaptability - embraces change and demonstrates a willingness to learn
- Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner

**Responsibilities**:

- Your role will include:

- Assist with on boarding of new insurer clients
- Assist with the creation and maintenance of client guidelines
- Manage the centralization of claims intake and triage by distributing claim creation tasks to the appropriate branches
- Centralized Payment Desk responsibilities
- Preparation of data and tracking data for client pricing models
- Communicating with IT to ensure that all aspects of client account set up are in place
- Assist with providing training and ongoing support for Client Access
- Subject matter specialist on use and administration of client claims management systems
- Regular preparation of client specific data for client operational reports
- Production of monthly, quarterly and yearly client operational reports
- Assist internal stakeholders with client related procedural issues and protocol
- Perform account/file reviews to determine operational compliance

Education, knowledge and experience required
- Post-secondary education
- Insurance industry experience/exposure preferred
- Previous experience/exposure to desktop adjusting an asset
- 1 to 3 years’ experience in a customer service/support role required
- Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
- Strong computer skills with an aptitude/ability to learn new software/databases

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