National Service Technician- Bilingual

7 months ago

Mississauga, Canada Chervon North America Full time

Chervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, manufacturing, design, marketing, sales, and service teams throughout the world, we do it all.

**Summary of Responsibilities**:
The National Service Technician will play an important role within the Aftersales department. This person will provide critical support to our Service Partners Community, both in the US and in French speaking Canada and our internal partners, such as Customer Service and Product Management. More specifically, the National Service Technician will serve as a technical knowledge provider and distributor across our brands and models.

In this capacity, the National Service Technician will have primary responsibility in supporting the oversight of the service and repair networks, setting standards for repair and distribution of parts for the Chervon brands. The Technician will develop in-depth knowledge of product features, performances, diagnostics, and repairs to provide technical support to customer service and service partners. The Technician will help review service and repair manuals, verifying that processes and procedures in repair are properly documented, and safe to execute.

The Technician will also be responsible for day-to-day operation of the Service or Training Lab. In this capacity, the Technician will help layout the needed infrastructure, select and procure tools and equipment, acquire tool samples, and maintain a professional and safe environment.

The Technician will support the Chervon North America Quality Team with responsibilities involving quality-related activities such as QCI (Quality Control Inspections), product testing and analysis of failure modes.

**Job Summary**:
**Duties and Responsibilities**:

- Provide customer service, with level two technical support. Review customer service escalated technical support cases.
- Support the development of “how to” repair guides, training manuals and training videos. Review and approve engineering repair documents provided by R&D and support the creation of the scripts needed to produce the audio video material.
- Perform the tear down of products and validate repair times for disassembly and assembly procedures. Develop in-depth standards of repair communicated via written and video.
- Support in-house or on-site training workshops for service partners.
- Work from parts specifications and service drawings.
- Responsible for quality of work, safety, and housekeeping of assigned service areas.

**Education and Experience Requirements**:

- Three years of mechanical or electrical work experience or equivalent education.
- Vocational school/associate college education is a plus.
- Must possess electro-mechanical aptitude.
- Must have mechanical skills and diagnostic skills.
- Experience with handling phone technical support is a plus.
- Experience with Li-Ion battery powered tools and OPE a plus.
- Experience with brushless motors, wire harnesses and controllers a plus.
- Experience in using measuring devices (oscilloscope, multimetersetc.).
- Experienced with soldering techniques.
- Basic computer and writing skills.
- Must be fluent in technical English and French to communicate with dealers in the US and Canada.
- Must be willing to travel to servicing dealers as needed.

**Supervisory Responsibility**:
This position doesn’t have direct reports.

**Work Environment**:
Physical Demands
- Frequent bending, stooping, pushing and pulling of parts and large tools.
- Able to lift 75lbs.

Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, 401(k) and a competitive time off program.
- We think Chervon is a great place to work Be part of our new future_ **_Better Tools. Better World. _**

dQtQmVUpMZ

  • Bilingual Service Admin/dispatch

    4 days ago

    Mississauga, Canada National Energy Equipment Full time

    National Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast. Our greatest strength is our employees and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers. We have an opportunity...

  • Bilingual National Customer Field Service Associate

    7 months ago

    Mississauga, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology Leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...

  • Bilingual Service Administrator

    7 months ago

    Mississauga, Canada Getinge Full time

    **Bilingual Service Administrator** **At Getinge we have the passion to perform** Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions...

  • Bilingual Service Administrator

    7 months ago

    Mississauga, Canada Getinge Full time

    **Bilingual Service Administrator** **At Getinge we have the passion to perform** Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions...

  • Implementation Service Technician

    1 week ago

    Mississauga, Canada National Energy Equipment Full time

    National Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast. Our greatest strength is our employees and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers. We have opportunities...

  • National Service Coordinator

    7 months ago

    Mississauga, Canada Wilcox Door Service Inc. Full time

    **Title** National Service Coordinator **Reports To** National Department Manager **Summary** The National Service Coordinator Job Description, under the direction of the National Department Manager, will primarily be responsible for the coordination of trade partners and work schedules, relaying incoming work orders, and providing support to customers,...

  • Tire Technician

    3 weeks ago

    Mississauga, Canada national tire sales & service Full time

    **Description**: Tire Technicians work in automotive repair shops where they inspect, install, repair and replace tires on cars and trucks. Tire Technicians work as part of a team with mechanics and service specialists, focusing on making tires safe and reliable. Tire Technicians need to closely examine tires for signs of wear and failure. **Duties**: -...

  • Compressor Service Technician, Diesel Portable

    7 months ago

    Mississauga, Canada National Compressed Air Full time

    **JOB DESCRIPTION** **COMPRESSOR SERVICE TECHNICIAN, DIESEL PORTABLE COMPRESSORS** **About the job** National Compressed Air Canada Ltd. (NCA Canada) is looking for a Compressor Service Technician, Diesel Portable Compressors, to go directly to customer sites to provide quality service and product knowledge while maintaining high standards that ensure...

  • Compressor Service Technician, Diesel Portable

    7 months ago

    Mississauga, Canada National Compressed Air Full time

    **JOB DESCRIPTION** **COMPRESSOR SERVICE TECHNICIAN, DIESEL PORTABLE COMPRESSORS** **About Us** National Compressed Air Canada Ltd. (NCA Canada) is looking for a Compressor Service Technician, Diesel Portable Compressors, to go directly to customer sites to provide quality service and product knowledge while maintaining high standards that ensure repairs...

  • National Customer Field Service Associate

    7 days ago

    Mississauga, Canada Chubb Fire & Security Canada Corporation Full time

    **_The Chubb Fire & Security Difference..._** - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...

  • Service Technician, Petroleum

    3 days ago

    Mississauga, Canada National Energy Equipment Full time

    National Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast. Our greatest strength is our employees and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers. We currently have an...

  • Health & Safety Manager, National

    2 hours ago

    Mississauga, Canada National Energy Equipment Full time

    National Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast. Our greatest strength are our employees and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers. Due to an impending...

  • Bilingual National Operations Support Administrator

    7 months ago

    Mississauga, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology Leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...

  • National Manager, Technical Services

    24 hours ago

    Mississauga, Canada Air Liquide Full time

    **Company Information** VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. **Here is what you will...

  • Furniture Service Technician

    23 hours ago

    Mississauga, Canada In Home Service Full time

    In Home Service is a well-established company working in the furniture industry. Our job is to spray MagiSeal fabric protection on new furniture. All our services are performed in home, right after furniture delivery. We're looking for a full-time employee to work 5 days a week (or 6 days, if you want to earn more). If you have experience as a carpet...

  • Bilingual Field Service Technician

    3 months ago

    Mississauga, Canada TROTEC LASER CANADA INC Full time

    **Galvo and Flatbed - Co2 and Fiber Laser Machinery** **About Trotec**: **About the Position**: Are you a customer focused, self-starter, with strong technical skills? Are you looking for an opportunity with a growing company that offers a fast pace, exciting working environment and **excellent benefits for you and your family**? Then we want to hear from...

  • Bilingual Technician

    7 days ago

    Mississauga, Canada Holman Full time

    Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest...

  • Bilingual Configuration Coordinator

    4 months ago

    Mississauga, Canada Chubb Fire & Security Canada Corporation Full time

    _**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...

  • Service Dispatch

    7 months ago

    Mississauga, Canada National Energy Equipment Full time

    National Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast. Our greatest strength is our employees and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers. We have an opportunity...

  • Customer Service

    3 days ago

    Mississauga, Canada Crane Payment Innovations Full time

    **Position: Bilingual Customer Service** **Business Unit: Crane Payment Innovations** **Location**:Mississauga,** ON** **Bilingual (French/ English) Service Administrator/Customer Service Associate** **Hybrid - Work 2 days a week from Home** **Who we are**: CPI makes the technology that powers your everyday life. If you’ve ever used a self-checkout,...