Technical Support Specialist
2 months ago
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is field-based from the Regina, SK area in the Core Lab division. At Abbott Core Lab, we’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
What You’ll Do
- Perform emergency repair, preventative maintenance, installation and product updates at customer site;
- Establish and sustain active communication link with CSC personnel, and provide daily support for all territories as required;
- Provide comprehensive support for the sales organization’s efforts to include - but not limited to - repair and maintenance of demonstration equipment;
- Perform modification and engineering updates at customer site;
- Adhere to operating procedures;
- Manage assigned spare parts at the appropriate inventory levels. Manage TSS Kits and individual spare parts inventory;
- Prepare detailed documentation of each service call, utilizing the assigned laptop computer;
- Complete service documentation and reports (service tickets, expense reports, inventory records, contract follow-up, reports, etc.) in accordance with Abbott policies and procedures.
- Provide training of customers on proper operation of Abbott instrumentation on site, as required.
- Create and perform Customer Technical Service Business reviews as required
- Recommend performance improvement strategies for territory.
- Communicate with Sales Rep any concerns or recommendations.
- Develop Achieving Service Excellence as per Core Lab Guidelines.
Required Qualifications
- Three years (technical) with equivalent relevant experience required. Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. Practical experience of interfacing with customers preferred;
- Minimum of 1 to 3 years experience;
- Must be able/willing to work the evening/night shift;
- Be willing to work unscheduled overtime and travel, as required;
- Participate in scheduled “on call” rotation for after-hours coverage, including after hours, weekend and holiday Technical Support Hotline;
- Requires lifting and transportation of laptop computer; service tools; test equipment; and service part kits, as required;
- Requires some lifting and relocation of Abbott instrumentation during installations and / or routine service calls;
- Requires travel, including air travel;
- Excellent communication and troubleshooting skills;
- Ability to work independently.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
-
Technical Support Specialist
3 weeks ago
Regina, Canada Brandt Full timeBrandt is currently seeking a Technician Support Specialist - Agriculture for our Customer Support Centre in Regina. **Duties & Responsibilities**: - Manage technical assistance requests from Brandt Service teams using the Case & Contact Management System (CCMS) from John Deere. - Investigate and research the factory’s platform data that diagnose and...
-
Regina, Saskatchewan, Canada University of Regina Full timeJob SummaryThe Technical Support Specialist provides routine technology support to the faculty and staff of the University Library and Archives. This role involves assisting with hardware and software updates, deployments, and maintenance.
-
Regina, Canada PrecisionERP Incorporated Full timeCompany Overview">PrecisionERP Incorporated is a dynamic organization seeking a skilled Technical Support Specialist to join our team. Our company values innovation, customer satisfaction, and continuous improvement.
-
Customer Service Representative
4 weeks ago
Regina, Saskatchewan, Canada KAYA TECHNOLOGIES LTD. Full timeKAYA TECHNOLOGIES LTD. is seeking an experienced Customer Service Representative to join our team as a Technical Support Specialist. In this role, you will provide top-notch technical support to our clients, ensuring they receive the best possible service.
-
IT Technical Support Analyst
6 months ago
Regina, Canada IBITS Canada Full time**About IBITS**: At IBITS, we provide comprehensive IT solutions and managed services to businesses of all sizes. Our mission is to deliver top-notch IT support, ensuring our clients' technology infrastructure runs smoothly, efficiently, and securely. We are seeking a dedicated Technical Support Specialist to join our team and help us continue providing...
-
Technical Support Specialist
6 months ago
Regina, Canada Abbott Laboratories Full time**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...
-
Technical Support Specialist
4 weeks ago
Regina, Canada ThoughtFocus, Inc. Full time**Technical Analyst - Service Desk** **Location**:Regina, SK -Hybrid (2 to 3 days/week) **Term**: 2024/12/01 - 2025/11/30 **Required Experience**: - Service Desk/Tier 1 experience > 24 months or equivalent support experience **Required Skills**: - Comfortable with a variety of basic software solutions - Good communication, time management -...
-
CRM Technical Lead
3 weeks ago
Regina, Canada This is an IT support group Full timep>Permanent Full TimeWe are looking for a Senior Technical Lead.Role OverviewThe Reinsurance Division of Great-West Lifeco (CL Re) participates in international reinsurance markets, providing Reinsurance solutions to clients across the US, Europe and Asia. br/>We are looking to hire a full time Senior Technical Lead for our Canada Life Reinsurance Technology...
-
Technical Support Lead
4 weeks ago
Regina, Saskatchewan, Canada KAYA TECHNOLOGIES LTD. Full timeWe are seeking an experienced Technical Support Lead to join our team at KAYA TECHNOLOGIES LTD. This role requires a high level of technical expertise, excellent communication skills, and the ability to lead a team.About the RoleThe Technical Support Lead will be responsible for leading a team of technical support analysts, providing technical guidance and...
-
Technical Support Manager
8 months ago
Regina, Canada Brandt Full timeBrandt is currently looking for a Technical Support Manager in our Regina location. The Technical Support Manager is responsible for managing the Brandt Technical Assistance Center (BTAC) operations, ensuring efficient and effective resolution of technical issues and provide exceptional customer support to our Dealers. This position will lead a team of...
-
Truck Technician Support Specialist
4 weeks ago
Regina, Saskatchewan, Canada Brandt Full timeJob Title: Truck Technician Support SpecialistBrandt is seeking a highly skilled Truck Technician Support Specialist to join our team in Regina, Canada. In this role, you will provide technical support to our Peterbilt truck dealerships, enhancing communication, boosting service revenue, and pinpointing training requirements for the Brandt Truck and Trailer...
-
IT Support Specialist
4 weeks ago
Regina, Saskatchewan, Canada VC3 Full timeAbout VC3VC3 is a reputable provider of Information Technology Solutions and Services, boasting over 25 years of experience in serving municipalities and organizations across the United States and Canada.Job OverviewWe are currently seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will play a pivotal role in providing...
-
Outside Technical Sales Automation Specialist
8 months ago
Regina, Canada Westburne Full time**Westburne** is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...
-
Technical Windows Deployment Specialist
22 hours ago
Regina, Saskatchewan, Canada BQ INTERNATIONAL LTD. Full timeJob OverviewThis role is for a skilled Technical Windows Deployment Specialist to manage and administer the SCCM/MECM environment, create and maintain standardized Windows images, and troubleshoot complex technical issues.Estimated Salary$85,000 - $115,000 per annum based on location and experience.Key ResponsibilitiesManagement and Administration of...
-
Technical Analyst
4 months ago
Regina, Canada Farm Credit Canada Full timeClosing Date (MM/DD/YYYY): 09/18/2024 Worker Type: Permanent Language(s) Required: Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position): $79,648 - $107,760 We are looking for a Technical Analyst who has knowledge of Microsoft Teams, especially in the area of Teams Meetings. You will be...
-
Heavy Duty Technical Solutions Specialist
4 weeks ago
Regina, Saskatchewan, Canada Brandt Full timeJob OverviewWe are seeking a highly skilled Heavy Duty Technical Solutions Specialist to join our team at Brandt. As a key member of our technical assistance centre, you will provide critical support to our service departments and play a pivotal role in resolving customer machine issues.About the RoleThis is an exceptional opportunity for experienced...
-
Regina, Saskatchewan, Canada Brandt Full timeAbout Brandt:Brandt is a leading company in the construction and forestry industry, seeking a highly skilled Product Support Representative to join our Regina Customer Support Centre team.Job Summary:We are looking for an exceptional individual with strong customer service skills and technical expertise to provide timely and effective support to our...
-
Technician Support Specialist
3 weeks ago
Regina, Canada Brandt Full timeBrandt is currently seeking a Technician Support Specialist - Construction & Forestry (Bilingual) based in our Customer Support Center in Regina. ***Duties & Responsibilities**: - Manage technical assistance requests from Brandt Service teams using the Case & Contact Management System (CCMS) from John Deere. - Investigate and research the factory’s...
-
Technical Support Specialist
2 weeks ago
Regina, Saskatchewan, Canada Abbott Laboratories Full timeAbout AbbottAbbott is a global healthcare leader, committed to creating innovative solutions that improve people's lives. Our company culture values diversity, equity, and inclusion, providing a supportive environment for employees to grow and succeed.We're always looking towards the future, anticipating changes in medical science and technology to develop...
-
Technical Support Specialist – Core Lab
2 weeks ago
Regina, Saskatchewan, Canada Abbott Laboratories Full timeAbout the RoleWe are seeking an experienced Diagnostic Equipment Maintenance Technician to join our team in Regina, SK. As a key member of our Core Lab division, you will be responsible for performing emergency repair, preventative maintenance, installation and product updates at customer sites.Key ResponsibilitiesPerforming emergency repair, preventative...
