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CRM Technical Lead

1 month ago

Regina, Canada This is an IT support group Full time
p>Permanent Full Time

We are looking for a Senior Technical Lead.

Role Overview

The Reinsurance Division of Great-West Lifeco (CL Re) participates in international reinsurance markets, providing Reinsurance solutions to clients across the US, Europe and Asia. br/>
We are looking to hire a full time Senior Technical Lead for our Canada Life Reinsurance Technology team. Working with the various Canada Life Reinsurance offices technology teams and with Canada Life Canadian and Corporate services will provide the successful candidate the opportunity to work in a dynamic environment within an area of the business that is undergoing significant growth. br/>
The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabilise (resolve issues or escalated concerns).

What you will do:

Customer Relationship Management

  • Build and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration.
  • Collaborates with multiple business unit leaders within the Reinsurance Division and Corporate Technology to anticipate and respond to customer inquiries about technology capabilities and service expectations.
  • Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization.
  • Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness.
  • Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments.
  • Accountable for maintenance, support, and availability of on premise systems and 3rd party operated systems supporting the Business Unit. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3rd party operated application relationships and 2nd level support./>
    • Post-secondary degree/diploma in business or computer science or equivalent experience.
    • A minimum of 6 to 9 years’ industry related experience supporting technology platforms and/or delivering projects/products to enable businesses capabilities for Reinsurers or Insurers.
    • A Change Leader with experience in driving a high performance culture and advocating the culture changes within the business unit.
    • Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement.
    • Strong relationship building and influencing skills.
    • Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.