Technical Support Specialist – Core Lab
5 days ago
We are seeking an experienced Diagnostic Equipment Maintenance Technician to join our team in Regina, SK. As a key member of our Core Lab division, you will be responsible for performing emergency repair, preventative maintenance, installation and product updates at customer sites.
Key Responsibilities- Performing emergency repair, preventative maintenance, installation and product updates at customer sites
- Establishing and sustaining active communication links with CSC personnel, and providing daily support for all territories as required
- Providing comprehensive support for the sales organization's efforts, including repair and maintenance of demonstration equipment
- Performing modification and engineering updates at customer sites
- Managing assigned spare parts at appropriate inventory levels, managing TSS Kits and individual spare parts inventory
- Preparing detailed documentation of each service call, utilizing the assigned laptop computer
- Completing service documentation and reports (service tickets, expense reports, inventory records, contract follow-up, reports, etc.) in accordance with Abbott policies and procedures
- Providing training of customers on proper operation of Abbott instrumentation on site, as required
- Three years of technical experience with equivalent relevant experience required; Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred
- Minimum of 1 to 3 years experience
- Must be able/willing to work the evening/night shift
- Be willing to work unscheduled overtime and travel, as required
- Participate in scheduled 'on call' rotation for after-hours coverage, including after hours, weekend and holiday Technical Support Hotline
- Requires lifting and transportation of laptop computer, service tools, test equipment, and service part kits, as required
- Excellent communication and troubleshooting skills
- Ability to work independently
The estimated salary for this role is $85,000 - $110,000 per year, based on industry standards and location.
About UsAbbott Laboratories is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
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Regina, Saskatchewan, Canada Abbott Full timeThe OpportunityThis position is field-based from the Regina, SK area in the Core Lab division. At Abbott Core Lab, we're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life.Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for...
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