Technical Support Manager

2 weeks ago


Regina, Canada Brandt Full time

Brandt is currently looking for a Technical Support Manager in our Regina location. The Technical Support Manager is responsible for managing the Brandt Technical Assistance Center (BTAC) operations, ensuring efficient and effective resolution of technical issues and provide exceptional customer support to our Dealers. This position will lead a team of technical experts, coordinate resources, and implement strategies to optimize the BTAC team’s performance and contribute to customer satisfaction. It will focus on assessing existing processes, identifying areas for optimization, and implementing improvements to reduce resolution times.

DUTIES AND RESPONSIBILITIES:

- Oversee the case management process, ensuring that all technical assistance cases are handled efficiently and effectively.
- Monitor case progress, review resolutions, and ensure high-quality responses are provided to customers within defined service response targets.
- Collaborate with Product Support Engineering to develop and maintain a comprehensive knowledge base, including Troubleshooting and Solution documents, to support efficient case resolution and improve resolution rates.
- Escalate major event reports and co-ordinate investigations with Design and Manufacturing teams.
- Establish metrics to measure BTAC case resolution time and response quality to drive high customer and dealer satisfaction.
- Drive continuous improvement initiatives within the BTAC system, streamlining processes and tools to enhance productivity and customer experience.
- Identify training needs for the BTAC team and coordinate the development and delivery of company information to enhance their technical and product knowledge.
- Foster a collaborative and supportive work environment, encouraging teamwork and balanced workload within the team.
- Available for answering BTAC inquiries as required.
- Perform other related duties as required.

LI-onsite

**Required Skills**:

- Strong analytical skills, with the ability to make practical and fact-based decisions.
- Effective communication skills
- Strong problem solving and decision-making skills

Required Experience
- Experience in process improvement methodologies
- Experience with manufacturing processes
- Experience with agricultural equipment, heavy construction equipment, trailers, or rail/municipal trucks
- Bachelors degree in Business/Management, Engineering, or related experience considered an asset



  • Regina, Canada Knight Archer Insurance Full time

    Are you passionate about technology and great at troubleshooting? Do you find learning new IT systems a breeze? If you answered, “yes,” then we have an opportunity for you! Knight Archer Insurance (KAI) is looking to fill a full-time **IT and Technical Support** position based in our Regina offices. **Get to Know Us**: Knight Archer Insurance is the...


  • Regina, Canada Regina Catholic School Division Full time

    Operational Management - Provide Tier 1 Help Desk services to Regina Catholic Schools’ technology users - Provide customer first point of contact support and issue resolution - Provide workstation troubleshoot and support services - Assist in asset management including computer equipment service and repair history - Install and configure computer related...


  • Regina, Canada IBITS Canada Full time

    **About IBITS**: At IBITS, we provide comprehensive IT solutions and managed services to businesses of all sizes. Our mission is to deliver top-notch IT support, ensuring our clients' technology infrastructure runs smoothly, efficiently, and securely. We are seeking a dedicated Technical Support Specialist to join our team and help us continue providing...


  • Regina, Canada Royal Pages Ltd. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and...


  • Regina, Canada Technology One Limited Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...


  • Regina, Canada Access Communications Co-operative Ltd Full time

    Access is a fast-paced dynamic organization, with a team-oriented work environment. As one of Saskatchewan’s Top Employers and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package. We have an exciting opportunity for an Manager, Internal Support in Regina, SK. **Position profile**: The Manager, Internal...


  • Regina, Canada Brandt Full time

    Brandt is currently searching for a Brandt Technical Assistance Centre Manager for their Regina location. Reporting to the Director of FleetWise, the BTAC Manager is responsible for managing, coordinating, and implementing technical assistance to the Brandt Group of Companies by assisting and identifying issues in the field. This position will provide...

  • Technical Analyst

    1 week ago


    Regina, Canada University of Regina Full time

    Faculty/Department Faculty of Business Administration Unit Business Admin-Other Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Applied Scientific Services Category Staff Number of Vacancies 1 Position Summary Reporting to the Faculty Administrator, Business...

  • Technical Analyst

    6 days ago


    Regina, Canada University of Regina Full time

    Faculty/Department Faculty of Business Administration Unit Business Admin-Other Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Applied Scientific Services Category Staff Number of Vacancies 1 Position Summary Reporting to the Faculty Administrator, Business...


  • Regina, Canada ISM Canada Full time

    Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is...


  • Regina, Canada Brandt Full time

    Brandt is currently looking to fill a **Technical Communicator - Agriculture position** in our Regina Customer Support Centre. This position is responsible for providing technical assistance to Brandt Service Departments in order to solve customer machine issues. This position is a great opportunity for experienced technicians with an aptitude for...


  • Regina, Canada TurningLeaf Community Support Services Full time

    **ABOUT US** Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer...

  • Technical Analyst

    4 weeks ago


    Regina, Canada Complete Technologies Full time

    Complete Technologies is looking for a Technical Analyst to join our team. **This Position Entails**: - Working on tickets assigned while collaborating with other staff and vendor support resources to resolve issues - Installing equipment at client sites, and occasional on-site troubleshooting if remote support options are not available - Auditing new and...


  • Regina, Canada TurningLeaf Community Support Services Full time

    **ABOUT US** Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer...


  • Regina, Canada Brandt Full time

    Brandt is currently looking for a Technical Publications Lead in our Regina location. The Technical Publications Lead will oversee the team responsible for developing all technical manuals (Operators manuals, Service manuals, Installation manuals, etc.) for Brandt’s diverse range of manufactured products.  This position will play a pivotal role in...

  • Technical Advisor

    4 weeks ago


    Regina, Canada Saskatchewan Government Insurance Full time

    Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. In-Scope Work Location: 100% in the office GENERAL ACCOUNTABILITY The Technical Advisor (TA) is responsible for...

  • Technical Assistant

    4 weeks ago


    Regina, Canada SaskTel Full time

    **POSITION OVERVIEW** Responsible for technical assessment, administrative support, customer and vendor contact for SaskTel Vehicle Managers and fleet users in the operation, maintenance, and management of vehicles and equipment. **KEY RESPONSIBILITIES**(Not all inclusive or applicable to all assignments)** - Maintains a high quality vehicle/equipment...


  • Regina, Canada Iconix Waterworks Full time

    About the Role: This role will be responsible for a territory inclusive of Saskatchewan & Manitoba. Industries supported include: Mining, Oil & Gas, Power, Process and Municipal. - Retaining positive customer relationships with established clients, ensuring they receive high quality - customer service and technical support - Submitting sales plans,...

  • ETL Technical Analyst

    4 weeks ago


    Regina, Canada BQ INTERNATIONAL LTD. Full time

    Our client has an immediate need for a full-time ETL Technical AnalystLocation: The role will be 100% remote while COVID-19 travel/social distancing restrictions are in place. Once those restrictions are lifted, onsite requirements will be reassessed at that time.Term: May 03, 2021 to March 31, 2022Required Experience/Skills5+ YearsFamiliarity with...

  • ETL Technical Analyst

    24 hours ago


    Regina, Canada BQ INTERNATIONAL LTD. Full time

    Our client has an immediate need for a full-time ETL Technical AnalystLocation: The role will be 100% remote while COVID-19 travel/social distancing restrictions are in place. Once those restrictions are lifted, onsite requirements will be reassessed at that time.Term: May 03, 2021 to March 31, 2022Required Experience/Skills5+ YearsFamiliarity with...