Technical Support Specialist

1 month ago


Regina, Canada ThoughtFocus, Inc. Full time

**Technical Analyst - Service Desk**

**Location**:Regina, SK -Hybrid (2 to 3 days/week)

**Term**: 2024/12/01 - 2025/11/30

**Required Experience**:

- Service Desk/Tier 1 experience > 24 months or equivalent support experience

**Required Skills**:

- Comfortable with a variety of basic software solutions
- Good communication, time management
- Demonstrated ability and willingness to learn new tools
- Dependable and reliable
- Familiarity with updating and using a knowledge base
- General knowledge of computer systems, analysis techniques, and ITIL processes

**Nice to have**:

- Bilingual (French), ITIL V3/4, KCS, M365

**Description of Duties**:

- The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.
- This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
- This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $17.75-$42.30 per hour

Schedule:

- 8 hour shift
- Monday to Friday



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