Technical Support Specialist
1 week ago
About Abbott
Abbott is a global healthcare leader, committed to creating innovative solutions that improve people's lives. Our company culture values diversity, equity, and inclusion, providing a supportive environment for employees to grow and succeed.
We're always looking towards the future, anticipating changes in medical science and technology to develop breakthrough solutions. At Abbott, you can do work that matters, grow your career, care for yourself and family, be your true self, and live a full life.
Career Development Opportunities
You will have access to:
- International career development opportunities with a global company where you can grow the career you dream of.
- A recognized great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is field-based from the Regina area in the Core Lab division. At Abbott Core Lab, we're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.
Your Role and Responsibilities
You will perform emergency repair, preventative maintenance, installation, and product updates at customer sites; establish and sustain active communication links with CSC personnel; provide daily support for all territories as required; provide comprehensive support for sales organization efforts; perform modification and engineering updates; adhere to operating procedures; manage assigned spare parts; prepare detailed documentation of each service call; complete service documentation and reports; provide training of customers on proper operation of Abbott instrumentation; create and perform Customer Technical Service Business reviews; recommend performance improvement strategies; communicate with Sales Rep any concerns or recommendations.
Required Qualifications
To be successful in this role, you must possess:
- Three years of technical experience with equivalent relevant experience required. A Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. Practical experience of interfacing with customers preferred;
- Minimum of 1 to 3 years experience;
- Must be able/willing to work the evening/night shift;
- Be willing to work unscheduled overtime and travel, as required;
- Participate in scheduled 'on call' rotation for after-hours coverage, including after hours, weekend, and holiday Technical Support Hotline;
- Requires lifting and transportation of laptop computer; service tools; test equipment; and service part kits, as required;
- Requires some lifting and relocation of Abbott instrumentation during installations and/or routine service calls;
- Requires travel, including air travel;
- Excellent communication and troubleshooting skills;
- Ability to work independently.
Salary Estimate
$85,000 per year based on location and industry standards.
Becoming Part of the Abbott Team
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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