Bilingual Order Management

2 weeks ago

Oakville, Canada BD Full time

**Job Description Summary**:
We are** the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

As the **Bilingual Order Management & Claims Specialist (3-month contract)**, you will be working on a project consisting of clearing a backlog of customer requests. These requests include but are not limited to order processing, claims, order status, credits and rebills. You will be reviewing and updating our customer requests in Salesforce and actioning corresponding transactions in JD Edwards (JDE). You will be expected to have advanced knowledge of JDE, Salesforce and EDI functionality to be able to contribute as quickly as possible.**This role is for a 3-month fixed term part-time contract, based in our office located in Mississauga, ON.**

**Responsibilities**:

- Review, process, update and close aged Customer Care cases in Salesforce.
- ** Process orders, credits, rebills, RMAs and order management and claims related transactions in JDE.**:

- ** Collect information and initiate product and service complaints in compliance with departmental and Health Canada timelines.**:

- ** Review EDI errors and update configuration to improve touchless transmissions.**:
**Education and Experience**:

- ** Minimum 10 years of Customer Service experience in the Medical Device industry required.**:

- ** JD Edwards advanced user.**:

- ** Strong proficiency in Salesforce, specifically Customer Care case management and claims modules.**:

- ** Extensive knowledge of order management requirements and claims processing within the Medical Device industry.**:

- ** Proficient with Microsoft Office tools (Outlook, Excel, Word, etc.).**:

- ** Bachelor’s degree or College Diploma.**:

- ** Fluency in French and English (reading, speaking, and writing).**:
**Knowledge and Skills**:

- ** Ability to multitask and prioritize workload.**:

- ** Demonstrated problem-solving, critical thinking and analytical skills.**:

- ** Strives in a fast paced, dynamic environment and under pressure.**:

- ** Flexibility and ability to balance multiple priorities and able to work within short timelines.**:

- ** Ability to switch priorities and operating methods on the fly to adapt to business and customer needs.**:
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

**Why Join Us?**

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight

**Required Skills**:
Optional Skills


**Primary Work Location**: CAN ON - Oakville

**Additional Locations**:
**Work Shift**:

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