Bilingual Customer Service Representative

3 weeks ago


oakville, Canada Altis Recruitment Full time

Job Summary:

Our client is looking for a detail-oriented and customer-focused Bilingual Customer Service Specialist to join their team. This role involves processing customer orders, handling inquiries, and ensuring smooth coordination across internal teams to provide a seamless customer experience. The ideal candidate will have strong administrative skills, proficiency in ERP systems, and the ability to communicate fluently in both English and French.


Key Responsibilities:

  • Accurately process customer orders and invoices in ERP systems, ensuring efficiency from order entry to billing.
  • Respond to customer inquiries regarding product availability, pricing, delivery timelines, and order statuses with accuracy and professionalism.
  • Provide exceptional after-sales support by addressing concerns and coordinating resolutions with internal teams.
  • Collaborate with cross functional teams to track order progress and manage any potential challenges.
  • Maintain up-to-date customer records in computerized systems and generate reports and key sales statistics as required.
  • Draft and manage sales-related documents, including proposals, reports, contracts, and maintenance agreements.
  • Communicate effectively with bilingual customers, ensuring clarity and accuracy in all interactions.


Qualifications & Skills:

  • Proficiency in ERP systems.
  • Minimum of 1 year of customer service experience.
  • Strong administrative, organizational, and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proven experience in customer service or sales support roles.
  • Fluency in both English and French.
  • Ability to collaborate effectively with cross-functional teams.
  • Keen attention to detail and strong problem-solving capabilities.



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