Bilingual Customer Service Representative
3 weeks ago
Job Summary:
Our client is looking for a detail-oriented and customer-focused Bilingual Customer Service Specialist to join their team. This role involves processing customer orders, handling inquiries, and ensuring smooth coordination across internal teams to provide a seamless customer experience. The ideal candidate will have strong administrative skills, proficiency in ERP systems, and the ability to communicate fluently in both English and French.
Key Responsibilities:
- Accurately process customer orders and invoices in ERP systems, ensuring efficiency from order entry to billing.
- Respond to customer inquiries regarding product availability, pricing, delivery timelines, and order statuses with accuracy and professionalism.
- Provide exceptional after-sales support by addressing concerns and coordinating resolutions with internal teams.
- Collaborate with cross functional teams to track order progress and manage any potential challenges.
- Maintain up-to-date customer records in computerized systems and generate reports and key sales statistics as required.
- Draft and manage sales-related documents, including proposals, reports, contracts, and maintenance agreements.
- Communicate effectively with bilingual customers, ensuring clarity and accuracy in all interactions.
Qualifications & Skills:
- Proficiency in ERP systems.
- Minimum of 1 year of customer service experience.
- Strong administrative, organizational, and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proven experience in customer service or sales support roles.
- Fluency in both English and French.
- Ability to collaborate effectively with cross-functional teams.
- Keen attention to detail and strong problem-solving capabilities.
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