Order Management Representative

3 weeks ago

Oakville, Canada ITW Global Brands Canada Full time

ITW Global Brands Canada is a business unit of a $16B multinational company, Illinois Tool Works Inc.

Global Brands Canada is a leading marketer and distributor of core ITW brandsincluding:Permatex, Rain-X, Spray Nine, Black Magic, Slime, Fast Orange, Fix-A-Flat, and Gumout.

The **Order Management Representative** supports customers in the retail, automotive, and industrial, channels. This role is responsible for all aspects of order processing from receipt of purchase order through to delivery. The Order Management Representative is the primary point of contact for customer order management including pricing, product availability, delivery information and product support.

**Essential Duties and Responsibilities**:

- Manage front-to-back customer service functions for assigned accounts.
- Responsible for all aspects of customer order transactions from order-entry to delivery.
- Use customer specific web portals for order management and data-entry including purchase order retrieval, processing, order confirmation, ASN's, RPA's and invoicing.
- Manage order compliance including dispute investigation and obtaining support documentation.
- Cultivate a professional, positive working relationship with customers and sales team.
- Work with inventory planners and supply chain to ensure product availability and on-time delivery.
- Work with warehouse and operations staff to facilitate on-time delivery.
- Data entry of new account information, product pricing and part number attributes.
- Work with customers, sales, and finance to resolve order discrepancies, pricing, and other product issues.
- Other duties as assigned.

**Competencies**:

- Attention to detail and accuracy, organizational and prioritization skills.
- Experience working alongside warehousing and logistics functions.
- Experience with Enterprise Resource Planning (ERP) systems; JDE or Oracle is a plus.
- Excellent written and verbal communication skills
- Sound judgment and problem-solving skills
- Demonstrated ability to work in a fast-paced team environment with rapidly changing priorities.
- Ability to adjust quickly to new processes and procedures.
- Proficient computer skills - MS Office (Outlook, Excel, etc.)

**Requirements**:

- Post-secondary diploma or degree is preferred, high school diploma mandatory.
- Minimum of 2-5 years of Customer Service experience.
- English and French language is an asset.

**Additional Information**
- ITW is an equalopportunityemployer.We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
- Asan equal employment opportunity employer,ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

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