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Order Management Coordinator

2 weeks ago

Oakville, Ontario, Canada Kaizen Lab Inc. Full time
About Us

Kaizen Lab Inc. is a leading provider of custom apparel, uniforms, and promotional items in Canada. Our state-of-the-art facility in Oakville, Ontario, enables us to offer unparalleled speed, quality, and convenience to our clients.

We are a proud member of the Canadian Aboriginal and Minority Supplier Council (CAMSC), demonstrating our commitment to diversity and inclusion. With a vertically integrated operation, we can provide tailored solutions to meet the unique needs of our clients.

Our Mission

To deliver exceptional custom branded solutions that exceed our clients' expectations. We strive to build long-term relationships by providing innovative products, outstanding service, and unmatched value.

Job Summary

The Sales and Solutions Coordinator is a key member of our sales team, responsible for coordinating sales processes, managing customer inquiries, preparing quotes, and collaborating with internal teams to enhance overall client satisfaction.

Key Responsibilities

- Enter, process, and monitor customer orders in Microsoft Dynamics ERP to ensure timely fulfillment.
- Identify and source products outside of Kaizen Lab Inc.'s standard offering to meet customer needs.
- Provide excellent customer service as the primary point of contact for order updates, inquiries, and issue resolution.
- Collaborate with the sales team to process orders efficiently and provide necessary documentation.
- Communicate with external suppliers to source products and obtain pricing information.
- Analyze order entry and tracking procedures to identify opportunities for improvement.
- Maintain accurate and up-to-date records within the ERP system.

Requirements

- Experience with Microsoft Dynamics ERP or similar order management systems.
- 2+ years of experience in order processing, sales coordination, or a related role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite.

Why Join Us?

- Medical/Dental benefits after successful completion of probation period.
- Employee Discounts (for personalized attire).
- Casual dress code (no business gear required).
- Fun social events (work-life balance).
- Fitness benefits (wellness programs available).
- Fantastic location (Mississauga/Oakville border).

Kaizen Lab Inc. is an equal opportunity employer, committed to providing accommodation throughout the recruitment, selection, and assessment process.