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Order Processing and Claims Coordinator

2 weeks ago

Oakville, Ontario, Canada Becton Dickinson Full time

We are looking for a detail-oriented and organized Bilingual Order Management & Claims Specialist to join our team at Becton Dickinson. In this role, you will be responsible for clearing a backlog of customer requests, including order processing, claims, and other related transactions. To succeed in this position, you should have a proven track record of providing excellent customer service, as well as advanced knowledge of JD Edwards, Salesforce, and EDI functionality.

Responsibilities
  • Customer Request Review: Review and update customer requests in Salesforce, ensuring accurate and timely resolution of customer inquiries.
  • Transaction Processing: Process orders, credits, rebills, RMAs, and other transactions in JDE, utilizing your technical expertise to ensure efficient and effective processing.
  • Customer Communication: Collaborate with customers via phone and email to identify and resolve concerns, providing exceptional customer service.
  • EDI Configuration: Review EDI errors and update configuration to improve touchless transmissions, ensuring seamless integration with our systems.