Student Experience Coordinator

4 weeks ago

Halifax, Canada Dalhousie University Full time

**Position Details**:

- Position Information**Position Title**
- Student Experience Coordinator

**Department/Unit**
- OLCD

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S026-24

**Employee Group**
- NSGEU Local 77

**Position Type**
- Term

**Duration of Contract (if applicable)**
- 1 year

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1.0

**Salary**
- $25.26 - $31.97 per hour ($45,970 - $58,189 per annum, 35 hours per week)

**Classification**
- C5

**Provisional Statement**
- This is a provisional classification. Formal classification procedures will be initiated by the Job Design Unit in approximately six months.

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**

**Key Responsibilities**
- Track all inquiries in a centralized spreadsheet and initiate follow up with the Faculty’s staff to ensure inquires are effectively and efficiently being resolved, advising Director of issues for follow-up. Follow up on student inquiries and abandoned carts through the Faculty’s registration software (Destiny).
- Regularly complete registration duties due to e.g. peak periods, high volumes, and staff absences. This includes responding to inquires from individual students/learners and corporate clients; enrolling clients, including large groups, into courses/certificates; and processing payments and invoicing.
- Identify ways to enhance student experience beyond immediate requests by being knowledgeable of alternative options and resources available. Connect students to University and community support services as appropriate. Assist in the staffing of booths at trade shows, events, etc to promote the Faculty and its programs and services.
- Facilitate Faculty room bookings for locally managed classrooms, including booking classrooms for onsite Faculty instruction. Provide administrative support to onsite instructors. Provide general office support for the Faculty such as repair requests, office stationary orders, and deposit pickups.

**Note**
- Due to operational requirements, the successful applicant is required to work in-person on campus.

**Required Qualifications**
- Business/Office Administration diploma with approximately three to five years’ related experience (or an equivalent combination of education and experience).
- Excellent communication (verbal and written), customer service and interpersonal skills.
- Strong attention to detail, problem solving and organizational skills, and ability to multi-task in a deadline driven environment.
- Demonstrated ability to work both independently and in a team environment.
- Proficiency in MS Office suite (Outlook, Excel, Word).

**Assets**
- Experience with Dalhousie systems (Banner and Destiny).

**Job Competencies**
Respect & Inclusion
- Adaptability
- Knowledge & Thinking Skills
- Communication
- Service

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program._

**Application Consideration**

**Diversity Statement**
- Posting Detail Information**Number of Vacancies**
- 1

**Open Date**
- 02/13/2024

**Close Date**
- 02/28/2024

**Open Until Filled**
- No

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