Accounting Administrator

6 months ago


Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

The Accounting Administrator is an individual contributor primarily responsible for the accurate and timely accounting and reconciliation of unreconciled balance sheet items identified by Accounting Operations team to ensure client financials are aligned with the general ledger. The role involves working closely with Accounting Operations Financial Analyst to clear aged items and develop preventive measures from future errors. This role also provides support to Operations business unit and serves as the primary contact of the Accounting Operations team. Also helping to move work within AWD to ensure we are meeting TAT.

**Key Individual Accountabilities**
- Review outstanding balance sheet items using the SMART tool, investigate and take appropriate action to correct the outstanding item prior to the next billing run or calendar month end. Update commentary on SMART to outline issue, resolution and date of correction to meet audit and sign off requirements by AO
- Ensure all items over the account clearing standard have been investigated and cleared within the quarter and maintain a 2% or less over standard item count.
- Analyze outstanding items to determine if process changes are required within SFS to prevent future errors and implement process changes.
- Such other duties and functions as assigned by Operations Management

**Qualifications**
- Must be well organized and detailed in approach, with good follow-through
- Demonstrates ability to interact effectively with various levels within the department and the Accounting Operations team.
- Ability to recognize obstacles to timely allocations to eliminate aged balance sheet items
- Ability to determine risk and communicate to appropriate levels the probability of financial impact.
- Professionalism always in communication to all impacted parties
- Process knowledge of ManuConnect; SBA, ASO and Gipsy systems and outcomes of the process.
- Willingness to work flexible hours to meet the general ledger deadlines, quarter end requirements and ensure deposit allocation issues are addressed prior to billing cycle
- Technical Skills _
- Financial reconciliation
- Advanced spreadsheet skill - knowledge on macro
- Data analysis
- Tool Specific Knowledge _
- AWD
- SMART
- JETS
- ManuConnect
- Vital Objects
- GB Mainframe
- Pink Tool
- DAS
- Process Specific Knowledge _
- Good knowledge of Group Benefits business
- Strong knowledge of Allocation procedures and processes
- Excellent organizational skills and ability to prioritize high volumes
- Strong mathematical & analytical skills
- Excellent risk adversity knowledge
- Excellent oral and written communications
- Focused on positive customer service experience
- Positive influence on other members of the team
- Knowledge of insurance contract law and state legislative requirement

**#LI-Hybrid**

**#M-CA-IN-CM**

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Waterloo, Ontario

**Salary range is expected to be between**

$49,575.00 CAD - $82,625.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short



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