Employee Experience Consultant

4 months ago

North Vancouver, Canada Chartwell Full time

**Scope of the position**

**Key Activities**
- Provide advice, interpretation, coaching and guidance to managers and employees on employee relations, employment law interpretation, complaints, high risk investigations, risk reduction and response management, employee performance, leadership development, pay and benefits, conflict resolution, absenteeism management, performance management, progressive discipline, HR documentation and terminations
- Assist with the monitoring of the frequency and duration of the steps in grievance procedure; reducing volume and duration of grievances through effective dispute resolution techniques;
- Assist in the implementation and monitoring of Attendance Management Programs and Early and Safe to Work Programs, and WCB Claims Management Programs;
- Respond to staff incidents at the residences while maintaining an open dialogue with the Director Human Resources in a timely and urgent manner;
**_Leadership: _**
- Acts as role model for positive employee relations

**_Regulatory Compliance: _**
- Ensure the designated retirement or long term care operation teams are compliant with all applicable provincial legislation including, but not limited to, the following: Provincial Employment Standards Legislation, Provincial Labour Relations Legislation, Provincial Occupational Health and Safety Legislation, the Workplace Safety and Insurance Act, Provincial Human Rights Legislation
- Ensures HR programs and practices comply with applicable collective bargaining agreements

**_Operational and Administrative Systems: _**
- Researches relevant information as required to stay current with employee matters
- Draft and formulate a variety of correspondence, reports, and supporting documentation within the realm of employee relations and special projects, as required
- Champion annual Employee Engagement surveys and related processes

**_Other: _**
- Support HR related workshops and training sessions
- Participate in special projects as assigned

**Qualifications**

**_Experience: _**
- A minimum of 5 years of progressive HR experience as a generalist with focused experience in employee/labour relations, preferably in a complex multi-union environment
- Professional knowledge and experience of the seniors housing industry is preferred

**_Education: _**
- Post-Secondary Education or Diploma in Human Resources Management
- CHRP certification is an asset

**_Skills & Abilities: _**
- Ability to align with Chartwell’s vision, mission, and values.
- Ability to work in an environment focused on accountability for results
- Committed to customer service excellence
- Sound understanding of all technical aspects of multiple HR disciplines and their impact on business and financial activities
- Ability to anticipate and manage change effectively
- Ability to analyze and interpret information contained in business related documents, write reports and business correspondence, and effectively relay/present information accordingly
- Ability to conduct comprehensive employment related investigations and formulate practical resolutions
- Strong problem solving, facilitation, and conflict resolution skills within a culturally diverse multi-location work environment
- Demonstrated time management skills, including the ability to adhere to schedules and manage processes; the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment
- Exercises judgment and uses discretion with highly confidential materials
- Demonstrated relationship management skills coupled with a high level of professionalism
- Effective communication skills that include written, oral, and presentation abilities
- Proficiency with Microsoft Office, including Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.
- Bilingualism (English/French) is an asset (Quebec - Mandatory)

**Special Requirements**
- Travel within assigned business platform
- The satisfactory outcome of a professional reference check and a criminal record check.

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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