Employment Services Administrator

2 weeks ago

Nanaimo, Canada MCES Full time

This is a wonderful team-based working environment, and an opportunity to work with a great team of people who are dedicated to helping and making a difference in people's lives.

**What we offer**:

- Competitive Salary
- Comprehensive Benefits Package, including RRSP match, extended health, prescription drug coverage, dental, paramedical, generous vision care, and more
- 4 weeks’ vacation to start
- 6 Personal days in addition to 6 Sick per year
- Ability to make a difference and lasting impact

**Position Overview**

As the first point of contact for WorkBC Employment Services, the Employment Services Administrator is responsible for a comprehensive variety of administrative, financial support and reception tasks within the WorkBC Centre; ensuring the effective daily front-end operations of the office. Consistently and proactively demonstrating a team approach to service delivery, this role is key to the positive and ongoing engagement of Clients ‘from the start’ of their experience in the WorkBC Centre; constantly presenting a positive, responsive and informed attitude and service delivery that supports the collective WorkBC Centre team.

**Responsibilities**

Reception:

- Greet clients and visitors in a courteous manner, providing information on services based on client needs and eligibility.
- Efficiently manage the multi-line phone system, answering inquiries promptly and professionally.
- Update internal contact lists regularly, ensuring accurate and up-to-date information.
- Assist with in-person client registrations and eligibility screenings, making referrals as needed.
- Provide information on local community services and facilities.
- Assist clients as required
- Handle crisis management situations appropriately, including required reporting.
- Monitor the security of the WorkBC Centre, following opening and closing procedures.

Administration:

- Provide comprehensive administrative support to the WorkBC Employment Services team.
- Manage facility-related tasks, including keys, security passwords, equipment maintenance, and inventory.
- Handle incoming and outgoing correspondence, faxes, mail, and deliveries.
- Maintain mass communications for workshops or events.
- Organize administration files and templates on SharePoint and other databases.
- Follow up on Ministry policies to track employment obligated clients.
- Manage general office supply inventories and ensure timely data entry and file management.
- Complete ICM unassigned service requests and manage the referral process.
- Monitor and enter client employment outcomes according to established schedules.
- Complete the yearly government file return accurately and in a timely manner.
- Provide basic support for software programs, including Microsoft Office, ICM, and internet search engines.

Financial Supports:

- Support case management by providing financial supports to clients as per policy
- Administer daily, weekly, and monthly inventory supports with accurate financial support data entry and reconciliation.
- Track and balance petty cash.
- Process FSPS invoices (STOC, job start) accurately and in a timely manner.
- Reconcile and close files accurately and in a timely manner.

**Education & Experience**
- Post-secondary diploma or certificate; with a focus on administration or an equivalent preferred.
- A minimum of 3 years administration experience preferably in the field of employment, counselling or other support services industry with high client activity.
- Multilingual (English plus French or another language) with the ability to communicate effectively both verbally and in writing is preferred.

**Salary**: $44,600.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Work Location: In person

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