Administrative Assistant

3 weeks ago


Quebec City, Canada Travel Guardian Insurance Ltd. Full time

We are currently seeking an experienced and customer service-oriented **Administrative Assistant** for our Quebec City, QC office. This is a full-time position.

**Key Responsibilities**
- Answer telephone, screen and direct calls to the appropriate departments
- Communicate with new and existing clients to complete a medical questionnaire, ensuring the accuracy/timeliness of the information. This information is used by the insurance agents (sales team) to provide quotes to their clients.
- Document all call information according to standard operating procedures
- Enter new client information as well as update existing client information into computer database system
- Manage and resolve client concerns and complaints as well as identify and escalate priority issues when required
- Follow-up with client calls where necessary
- Provide other administrative support to staff

**Key Competencies**
- Strong knowledge of customer service principles and practices and able to deal with a mature clientele
- Strong individual and team player with a positive attitude
- Demonstrated ability to adapt to change with a forward-thinking mindset, offering solutions and creative thinking
- Strong skills in communication (verbal, written and listening), time-management, multi-tasking, organization, attention to detail, problem analysis/solving and overall work ethic
- Self-motivated and able to work under pressure within a fast-paced environment

**Education/Knowledge/Experience**
- Fluent in English (Bilingual French an asset)
- Administrative and office experience (or relevant experience)
- Basic understanding of the insurance industry an asset
- High school diploma or equivalent preferred
- Can operate a multi-line phone system
- Accurate/thorough data entry and typing skills

Our business hours of operation are Monday to Thursday 9:00 am - 5:00 pm, Friday 9:00 am - 4:00 pm. Hours may vary upon the needs of the company.

**Salary**: From $19.00 per hour

**Benefits**:

- Extended health care
- Paid time off
- Tuition reimbursement

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Québec City, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

**Language**:

- English and French (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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