Client Care Representative
6 months ago
**Our Purpose**
At ECO Medical Equipment, our purpose is to contribute to exceptional outcomes for clients who may be vulnerable or have complex healthcare needs. **We have been providing our clients with the right solutions and excellent service for over 40 years**. At ECO, our vision is to be Canada’s largest, most trusted, family-owned provider of homecare, mobility and accessibility solutions. Our team members are compassionate, dedicated, and customer-focused, and they are always looking for creative ways to improve our service.
At Eco, we are looking for motivated team members who thrive in a service-first environment. Our customers are always our priority, and they rely on our team members’ care, commitment, collaboration, and capabilities to improve their daily experiences. Join the ECO team as a Client Care Representative at our busy Calgary location and help us make a difference in the quality of our clients’ lives
**Your Contribution**
As a Client Care Representative, you will play a key role in providing professional customer service and sales relations with private clientele, 3rd party funding agencies and government authorized therapists. A day in the life of a Client Care Representative includes:
- Greet all walk-in clients in a friendly professional manner and assist them in finding the proper products that fit their needs or direct them to the appropriate department if they are looking for Accessibility or Service
- Organize showroom and maintain cleanliness
- Update pricing on equipment in the showroom
- Assist clients interested in rental equipment including educating them on how to use it
- Display respectful behavior at all times to employees, clients, managers and stakeholders
- Resolve client complaints and rebuild relationships to maintain long term clientele prior to escalating to a manager
- Collect payment for deposits and invoices before equipment is provided to client
- Provide support to Outside sales reps when required
**Your Qualifications**
- High School Diploma or Equivalency
- Experience in the home medical industry is considered an asset
- Knowledge and experience with Windward POS system is considered as asset
- Sales training considered an asset
- Patience, compassion and strong listening skills
- Willingness to learn and develop new skills
- Clear communication and a positive attitude
- Hard working and Punctual
- Criminal record check may be required
Applicants should be comfortable dealing with vulnerable people that have various special needs and be empathetic to their circumstances. Applicants must be compliant with public health and workplace safety regulations. Given the nature of this role, this compliance may require applicants to, among other things, be fully vaccinated against COVID-19 and able to provide satisfactory proof of vaccination.
**What we offer our employees**:
Benefits that include:
- Health & Dental
- Life Insurance
- Long Term Disability
- **Flexible Spending Account** (Health Care Spending, Group RRSP, Taxable Wellness, Tax-free savings and more options) **$300 per year for Single**, $600 per year for Family)
- Emergency Travel Assistance
- Employee Assistance Program
- Employee discounts that extends to family members
- **Perkopolis Membership that includes discounts for flights, hotels, entertainment, shopping, automotive and much more**:
- Continuous improvement towards adding more value to employee benefits
- **Vacation increases to three weeks on 3rd anniversary, four weeks on 9th anniversary and five weeks on 16th anniversary**:
- Long Service Recognition Program
- Ongoing training and development
- Rewarding career opportunities
**Our Commitment**
- Our commitment to you is to foster a culture of learning and development that will provide opportunities for you to use your creativity to leave your mark and make an impact.
- Our clients count on our team members to be there when they need them, and we recognize that by providing a robust compensation plan including group insurance, long service recognition, and an industry leading vacation allowance.
- You will have access to ongoing training and professional development as well as rewarding career opportunities.
- ECO is committed to an inclusive workplace. We are proud to be building a culture of acceptance, diversity, equity and inclusion where everyone can be successful.
**Are you ready for this exciting opportunity?**
Thank you for your interested in joining the ECO Medical Equipment team Successful applicants will be contacted.
**Job Types**: Full-time, Permanent
Pay: From $21.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
Work Location: In person
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