Veterinary Client Care Representative

1 week ago


Calgary, Alberta, Canada VCA Canada Full time

Seeking a highly organized and customer-focused Veterinary Client Care Representative to join our overnight team at Calgary Animal Referral & Emergency Centre. This is an excellent opportunity for someone to gain experience in a veterinary clinic while providing exceptional client care.

Job Summary:

This full-time position involves working as part of a dedicated team, ensuring seamless operations and delivering outstanding service to clients and pets. As a key member of our overnight staff, you will be responsible for managing reception duties, coordinating client communications, and maintaining accurate records.

About Us:

Calgary Animal Referral & Emergency Centre is a leading provider of veterinary services in Calgary, AB. We are committed to delivering exceptional care and compassion to our patients and their families.

Responsibilities:
  • Manage front desk operations, including client communication, scheduling, and record-keeping
  • Provide exceptional customer service, ensuring a positive experience for all clients
  • Coordinate with veterinarians and support staff to ensure smooth clinic operations
  • Maintain accurate and up-to-date patient records
  • Develop and implement strategies to improve client satisfaction and engagement
Requirements:
  • Previous experience in customer service and administrative roles
  • Prior knowledge of medical terminology or ability to learn quickly
  • Exceptional communication and interpersonal skills
  • Able to work independently and as part of a team
  • Flexible schedule, including rotation shifts
  • Preferably previous veterinary experience or graduated from an accredited Veterinary Assistant program
What We Offer:
  • A dynamic and supportive work environment
  • Competitive wages and benefits package
  • Ongoing training and development opportunities
  • A comprehensive employee assistance program
  • An exciting and rewarding role in a growing organization

The estimated salary for this position is $45,000 - $60,000 per annum, based on the location and industry standards. If you are a motivated and customer-focused individual looking to make a difference in the lives of pets and their families, please submit your application.



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