Client Services Representative
5 months ago
AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the **Environmental, Energy, Mining, Transportation, Industrial, Agri-food **and **Life Sciences **sectors.
**Join our Growing Team**
Are you passionate about making a positive impact on the environment and looking for a way to break into the environmental industry? AGAT Laboratories' Calgary Environmental division is on the lookout for a dynamic Client Services Representative (CSR) to join our team. As a CSR, you'll play a crucial role in supporting our clients on diverse environmental monitoring, remediation, and reclamation projects nationwide.
In this dynamic role, you'll navigate a variety of project requirements and tasks. Your inclination to operate within explicitly defined processes will be a valuable asset. Embracing change is part of the journey, time to learn and practice new responsibilities will be ensured so that you are prepared for the challenges of this role.
Reporting directly to the Client Services Manager or Supervisor, you will play an integral role in providing **"Service Beyond Analysis"**. If you are ready to bring your professional energy to a role that values precision and excellence, this is your opportunity to shine. Let's embark on this exciting journey together
**Responsibilities**:
- Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by being the main point of contact and liaison for clients regarding laboratory inquiries.
- Ensure client requests are completed in a timely and accurate manner by:
- Providing sampling requirements, technical information and detection limits based on laboratory testing capabilities within the AGAT network
- Creating client specific Chain of Custodies, providing pricing information, creating custom exports and updating exports for electronic data deliverables (EDD).
- Submission of bottle orders, re-assignment and re-analysis requests.
- Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time.
- Notifying clients of sample integrity issues.
- Deliver exceptional client experience with respect to all aspects of the work orders in-house by:
- Coordinating with Lab regarding client projects and reanalysis
- Effectively communicating the status of projects and updates in the laboratory to clients
- Updating client special instructions in the Client Master File
- Participating in project kick-off meetings to discuss courier logistics, sampling requirements, and reporting or invoicing expectations
- Identifying client concerns and providing solutions for improvement
- Participate in team training and development, including mentoring of Client Services Administrators
- Assist in internal and external audits
- Work with the Accounting team on facilitation of collections with clients
**Our Perks and Benefits**:
- Career growth opportunities available across Canada
- Industry leading health-care benefits (includes 100% prescription drugs and 100% dental coverage and more)
- RRSP Matching
- Extensive Employee-Assistance-Program through ComPsych
- Nutritional Health Coaching through People Corporation
- Paid Vacation and Flex Days
- Active Social Committee
- Technical and Professional Training Opportunities
**Skills and Experience**:
- Minimum of a Bachelor of Science or equivalent combination of experience and education.
- Minimum 1 year laboratory and previous Customer Service experience and team-oriented focus is essential.
- Proficient computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
- Excellent communication skills both verbal and written; confident telephone communications are essential.
- Excellent organization and time management skills.
- Effective problem solving skills along with a demonstrated attention to detail.
- Ability to work well under pressure.
**Work Environment**:
- General office environment with some exposure to laboratory environment.
- Sitting for prolonged periods of time in an office setting.
- Compliance with established safety procedures and appropriate PPE.
- Manual dexterity is required.
- Exposure to excessive noise, dust and/or varying temperatures is rare.
- Noticeable pressure for deadlines
- Unpleasant contact, or concern about unpleasant customer situations is probable
- Moderate disruption of family/social life
AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise
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