Client Care Representative for a Functional

2 months ago

Calgary, Canada Daylight Consulting ltd. Full time

Our Integrative Wellness Center offers the best of Family Practice, Functional Medicine, and luxurious spa services to deliver holistic care to our clients. We are seeking a compassionate and client-focused **Client Care Representative** to ensure our clients receive the best care from their very first interaction. If you have experience working in a physician’s office, especially in Family Practice or Functional Medicine, and a passion for wellness, beauty, and client service, this could be the perfect role for you
- **TO APPLY**:_

**Main Responsibilities**:

- Warmly greet and assist clients, ensuring they feel comfortable and valued from the moment they walk in.
- Manage appointment scheduling, confirmations, and modifications to maximize the efficiency of the center’s resources.
- Conduct follow-up calls to gather feedback, ensure client satisfaction, and support ongoing supplement plans.
- Maintain and update client records accurately, ensuring all details are current and confidential.
- Process client payments, issue receipts, and handle any billing or payment inquiries.
- Assist with medication refills by coordinating with pharmacies.
- Enter client information into the data management system and send follow-up notes after each appointment.
- Build strong relationships with clients, understanding their needs and preferences to provide personalized support.
- Book follow-up appointments to ensure clients achieve their desired health and wellness outcomes.
- Handle client complaints and concerns with professionalism, working towards timely resolutions.
- Stay informed about the center’s services, treatments, and products to answer questions and make recommendations.
- Assist with event promotions, marketing campaigns, and informing clients about current offers and events.
- Support client retention efforts through loyalty programs, personalized follow-ups, and special promotions.
- Work closely with the wellness and spa team to ensure smooth daily operations and exceptional client care.
- Communicate client preferences and needs clearly with service providers.
- Provide support to the Doctors and Associates to maintain seamless operations.

**Skills & Qualifications**:

- Proven experience in a similar role within a physician’s office, ideally in Family Practiceand/or Functional Medicine settings.
- Strong understanding of healthcare administration, including patient confidentiality, billing, and scheduling.
- Previous experience in a medical spa, wellness, or aesthetic industry is a plus.
- Excellent communication skills, with the ability to interact professionally
- Proficient in computerized office systems, including medical records, billing, and scheduling software.
- Sales skills or the ability to upsell products and services.
- Knowledge of medical office procedures, front desk operations, and customer service.
- Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
- Ability to handle confidential medical information with the utmost care and professionalism.

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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