Customer Care Representative

3 weeks ago


Calgary, Canada Waste Solutions Canada Full time

Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. Since 2019 we have been named to the Growth 500 List as well as the Globe and Mail Fastest Growing Companies in Canada. In 2021 we became Great Place to Work certified and received this certification consecutively for the last 4 years.

We are a leader in innovative smart waste technology and value-added solutions from coast to coast. As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our Sales team as a **Customer Care Representative**.

This role is primarily remote.

Base Salary: $40,000.00

**Responsibilities**:
The roles and responsibilities of this position include but may not be limited to:

- Provide accurate information regarding services and policies.
- Resolve customer complaints and issues efficiently and effectively.
- Always maintain a positive and empathetic attitude towards clients and vendors.
- Receive incoming service requests and ensure services are booked with vendor
- Coordinate and receive quotes where appropriate to schedule pick ups and arrange other adhoc services.
- Monitor the progress of service calls and provide updates to clients as needed.
- Handle emergency situations calmly and efficiently, dispatching appropriate resources promptly.
- Maintain accurate records of client interactions in CRM.
- Update schedules, services and other information in CRM as acquired.
- Collaborate closely with other departments to ensure seamless communication and coordination.
- Assist with administrative tasks such as data entry and processing paperwork as needed.
- Sensor Management
- Identify trends or recurring issues and escalate them to the appropriate departments for resolution.
- Provide feedback to management on process improvements and customer service enhancements.
- Additional Duties as assigned

**Requirements**:

- 3+ years in Customer Care or related role
- Proficiency in Microsoft Office (Word, Excel & Outlook)
- Proven ability to problem solve, troubleshoot & deliver on client-focused solutions to meet customer needs.
- Ability to strengthen client relationships through ongoing clients interactions
- Exceptional organizational & Communication Skills
- Fluent in both English & French considered an asset

**Why Work at Waste Solutions?**
- Team atmosphere with great company culture
- Competitive salary
- HSA Benefits Plan
- RRSP Matching
- Company events
- Virtual healthcare
- Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process._



  • Calgary, Alberta, Canada Kuehne + Nagel Full time

    Customer Care Representative role involves ensuring customer satisfaction through direct interaction, problem-solving, and compliance with customs regulations. Your Role As a Customer Care Representative, you will be responsible for: Documenting issue resolutions using designated platforms; Managing duty rates, HS codes, documentation, and customs...


  • Calgary, Canada Bumper to Bumper Full time

    We are looking for someone seeking exciting new opportunities as a Customer Care Representative for our thriving team. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry. What we can offer you: - A competitive salary - Comprehensive benefits and employee assistance...


  • Calgary, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Calgary, Alberta site, is looking for a new Customer Care Representative to join our Customs team.  Your Role As the Customer Care Representative, you are responsible for ensuring that our customers have a positive experience...


  • Calgary, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....


  • Calgary, Canada City of Calgary Full time

    If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...


  • Calgary, Canada GroupSource Limited Partnership Full time

    We are currently recruiting for a **Customer Care Representative** to join our team. This role has a **hybrid work arrangement**, required to work on site in our **Calgary office** with flexibility to work from home a few days a week. **YOUR ROLE** **YOUR IMPACT** - Answer phone calls and assist members and providers with claims/coverage inquiries - Assist...


  • Calgary, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Calgary, Alberta site, is looking for a new Customer Care Representative to join our Customs team. ** Your Responsibilities**: - You will be responsible for documenting the resolution of issues/complaints/service failures using...


  • Calgary, Canada Frankensolar Americas Inc. Full time

    '''Duties''' We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. **Responsibilities**: - Assisting customers with product information, pricing, and availability -...


  • Calgary, Alberta, Canada subsurfaceAI Inc. Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at subsurfaceAI Inc.Job Summary:The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, ensuring that they provide exceptional...


  • Calgary, Alberta, Canada subsurfaceAI Inc. Full time

    Job Title: Customer Service Representative SupervisorWe are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at subsurfaceAI Inc.Job Summary:The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, ensuring that they provide exceptional...


  • Calgary, Canada Aveiro Sleep Full time

    _Are you passionate about helping people improve their quality of life through better sleep? We have an excellent opportunity for an experienced CUSTOMER SERVICE REPRESENTATIVE looking for a rewarding career in the medical field._ Aveiro Sleep/Sleep Medix is an Alberta-based organization focused on helping people breathe and sleep better. Through our...


  • Calgary, Canada GO! GLASS & ACCESSORIES Full time

    **Job description** To be successful customer service representative you should be able to build instant rapport and achieve customer satisfaction. **This is a full-time position.** **Must have open availability.** **Experience in sales is preferred but not required.** **Automotive experience is preferred but not required.** **Job Types**: Full-time,...


  • Calgary, Canada U-Haul Full time

    **U-Box Customer Care Representative (Commercial)**: Have you ever wished the open road could be your office? Then consider becoming U-Haul’s newest U-Box Customer Care Driver. As a CCD you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous service. Experience a rewarding job and in a caring...


  • Calgary, Canada Utility Network & Partners, Inc Full time

    **ABOUT US** Our customer-focused, web-based, utility-retailing company is now recruiting applicants to join our Customer Care Team in the position of **Customer Service Representative**. **POSITION** **RESPONSIBILITIES** - Help customers switch their electricity, natural gas, and Internet accounts to our network of independent energy marketers. - Use...


  • Calgary, Alberta, Canada HGS Full time

    Job DescriptionYour Impact:We're seeking a skilled Customer Care Representative to join our team at HGS. As a key member of our customer experience team, you'll play a vital role in delivering exceptional service to our clients. With a focus on problem-solving and customer satisfaction, you'll have the opportunity to make a real impact on people's lives.Your...


  • Calgary, Alberta, Canada HGS Full time

    Job DescriptionYour Impact:We're seeking a skilled Customer Care Representative to join our team at HGS. As a key member of our customer experience team, you'll play a vital role in delivering exceptional service to our clients. With a focus on problem-solving and customer satisfaction, you'll have the opportunity to make a real impact on people's lives.Your...


  • Calgary, Canada Crystal Glass Canada Ltd. Full time

    _**CRYSTAL GLASS is currently recruiting for a Full Time position; Customer Service Representative for our Calgary SE, AB location. **_ **Responsibilities**: - assisting customers with inquires, booking appointments and taking payments for services provided - working in team environment with manager and installers - Answering customer inquiries on the...


  • Calgary, Alberta, Canada subsurfaceAI Inc. Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Service Representative Supervisor to join our team at subsurfaceAI Inc. As a Customer Service Representative Supervisor, you will be responsible for leading a team of customer service representatives, ensuring excellent customer service delivery, and maintaining a positive work...


  • Calgary, Alberta, Canada subsurfaceAI Inc. Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Service Representative Supervisor to join our team at subsurfaceAI Inc. As a Customer Service Representative Supervisor, you will be responsible for leading a team of customer service representatives, ensuring excellent customer service delivery, and maintaining a positive work...


  • Calgary, Canada Perfect Home Full time

    **Applicants must be**: - Comfortable working in an exciting, fast-paced retail environment - Extremely organized - Skilled in time management and staying up to date with in-process files and follow up - Passionate about providing excellent customer service - Able to work independently and as a part of a team - Reliable - Experience in Customer service in a...