Admin Assistant/receptionist

1 week ago

St Catharines, Canada ServiceMaster Restore of Niagara Full time

We are seeking a reliable and professional Administrative Assistant to join our team. As the first point of contact for clients, partners, and visitors, you will play a crucial role in creating a positive and welcoming experience.

**Key Responsibilities**:
Greet and Welcome: Create a friendly and welcoming atmosphere for all visitors, clients, and employees who enter the office. Offer a warm reception and assist them with their initial inquiries.

Communication: Answer and direct incoming phone calls, taking accurate messages and forwarding calls as necessary. Respond to inquiries in a timely and professional manner, providing accurate information about the company's services, processes, and procedures.

Appointment Scheduling: Manage appointment calendars for various team members. Schedule client meetings, service appointments, and consultations in an organized and efficient manner, while coordinating with field personnel.

Client Interaction: Collect required information and explain procedures related to disaster restoration services. Maintain a compassionate and helpful attitude during sensitive situations.

Data Entry: Accurately input client information, project details, and relevant data into the company's database. Ensure records are complete, up-to-date, and easily accessible.

Office Maintenance: Keep the front desk area clean, organized, and stocked with necessary supplies. Manage incoming and outgoing mail and deliveries.

Coordination: Collaborate with internal teams, such as project managers and technicians, to ensure efficient communication and coordination of tasks. Relay critical information and updates to appropriate personnel.

Problem Solving: Handle minor client concerns, questions, or issues professionally, escalating more complex matters to the appropriate department. Find suitable solutions within company guidelines.

Administrative Support: Assist with general administrative tasks, including filing, photocopying, scanning documents, and maintaining office records. Support the overall office workflow as needed

**Qualifications and Skills**:

- High school diploma or equivalent; additional education or relevant certifications is a plus.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills, with the ability to remain composed in challenging situations.
- Proficient in using office software and able to pick up new software's efficiently
- Attention to detail and strong organizational abilities.
- Prior experience in a customer service or receptionist role is required.
- Empathy and professionalism when dealing with clients facing distressing situations.
- Ability to multitask and manage priorities effectively.
- Familiarity with disaster restoration concepts or the construction industry is advantageous but not required.

Join our team as an Administrative Assistant and contribute to the efficient and empathetic operation of our disaster restoration company. Your role will play an integral part in helping individuals and communities recover from unforeseen disasters.

Pay: $20.35-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Extended health care
- Life insurance

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-05-01

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