Coordinator, Staff Travel

3 months ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
This position is responsible for assisting Porter employees with their business and leisure travel arrangements in adherence to Porter's staff travel policy. This position reports to the Vice President of Revenue Management.

Duties & Responsibilities:

- Setup profile of new staff members in the Staff travel system including staff and their dependents.
- Coordinate and create business travel bookings for approved requests with the objective of balancing the travel expenses with staff preferences.
- Handle other airline duty travel requests on Porter’s flights.
- Enable and configure partner airlines’ staff benefits using the industry standard myIDTravel portal.
- Coordinate with the crew resources and other operational departments to meet their needs for crew movements across Porter’s network.
- Audit staff bookings against the staff travel policy and escalate violations to the People and Culture team for appropriate action.
- Manage the Friends and Family discount program for Porter staff travel.
- Work closely with People and Culture department to maintain and update the staff travel policy in tune with employee needs.
- Regularly benchmark Porter’s staff travel policy and benefits against other airlines to ensure the benefits are aligned to the industry.
- Assist the sales, marketing and communications teams with creation of special flight vouchers for promotional purposes.
- Ability to work efficiently in a remote work environment.
- Active participation in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operation; understand comply and promote the Company Safety Policy.
- Ensure Company Values are engrained in day-to-day operations.
- Other duties as assigned.

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Post-secondary degree with focus on customer service is required.
- Advanced proficiency in Collaboration tools is required.
- Strong organizational skills with demonstrated ability to meet deadlines in high pressure environment.
- Strong communications skills and ability to multi-task is essential.

Company Description:

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