Crew Travel Supervisor

4 days ago


Toronto, Canada Sunwing Travel Group Full time

**Join us in making vacation dreams come true**

***

Are you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for an
**Supervisor, Crew Travel** to join us in making vacation dreams come true. As the Supervisor, Crew Travel you will be responsible for the oversight and administration of the Crew Travel department, People Management functions, and departmental compliance. This position maintains internal/external business relationships with a drive towards continuous improvement. This position also provides critical operational support when required.

The position reports to the
**Manager, Crew Scheduling and Travel** and will be located in Toronto, ON.

**Work Perks**:
***
- Hybrid Work Opportunities
- Great travel perks
- _Goodlife_ Corporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price
- Opportunity to give back through our social responsibility initiatives

**What You’ll Do**:
***

**Safety and Compliance**:

- Utilize the appropriate safety reporting program to identify and communicate all known hazards and risks to the organization.
- Ensuring all travel bookings remain compliant to the following:

- Canadian Aviation Regulations (CAR’S)
- Flight operations manual
- Pilot training manual
- European Union Aviation Safety Agency (EASA) - Flight Deck
- Collective Agreements
- Crew Travel Process & Procedures
- Any other government regulation based on the company’s deployed base of operations
- Report Occurrences of non-compliance on supplier/vendor contracted deliverables

**People Management**:

- Assist Manager with hiring and mentoring Crew travel Coordinators to establish a strong knowledge team.
- Enforce and communicate established conduct standards in Crew Travel.
- Schedule, conduct and document initial coaching meetings with team members.
- Identify areas of non-conformance/non-compliance and report to Manager, Crew Scheduling & Travel.
- Assist in the preparation of annual performance evaluation and reviews.
- Conduct initial training for new hires, as well as recurrent and remedial training as required.
- Conduct annual vacation planning to ensure appropriate manpower levels.
- Payroll and overtimes administration.
- Oversight and management of Crew Travel Coordinator schedule and shift coverage.
- Develop content and provide feedback for annual/semi-annual team meetings.

**Policy and Procedure/Continuous Improvement**:

- Review existing policy and procedures periodically to ensure compliance and efficiency.
- Develop new policies and procedures as required.
- Identify existing areas of improvement and provide feedback to Manager.
- Work with other departments to implement new project or tools.
- Ensure Crew Travel Tools are kept updated including training checklists, daily checklists, etc.
- Oversee and conduct.

**Operational Support**:

- Provide support to the Crew Travel Coordinators during irregular operations.
- Point of contact for Coordinators for after-hours issues and/inquiries.
- Identify operational risks and provide recommendations for improvement.

**Administration**:

- Investigate and provide feedback on supplier issues to crew, management, and/or other departments.
- Liaise with other departments/vendors/suppliers to resolve issues, payment requests, and other inquiries.
- Participate internal company meetings as required.
- Assist Manager/Director with contract negotiations with travel service provider.
- Resolve all internal and external escalated concerns with suppliers.

**What You’ll N**
**eed**:
***
- Have at least 1 year of supervisor work experience
- Post secondary education
- Have strong written and verbal communication skills.
- Have experience with operational recovery and conflict resolution
- Basic knowledge of regulatory obligations including the Canadian Aviation Regulations
- Thorough knowledge of TTS functions
- Ability to communicate effectively both orally and in writing
- Strong Decision making and problem solving skills
- Experience in process development and maintenance

**About Us**:
*



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