Air Travel Consultant

6 days ago

Toronto, Canada Travel Edge Full time

**Travel Edge** is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core of everything we do and specialize in air, hotel, cruise, tours, and VIP travel, where our Corporate Travel Consultants are the experts in providing tailored, full-service travel management solutions to our business clients.

**_ This is a Hybrid Opportunity._**

The **Air Travel Consultant **is the expert in flight bookings who works closely with the Kensington Tours' sales team to facilitate all aspects of air travel for the Company's clients. **Kensington Tours** is a multi-award-winning premium and luxury tour operator offering tailor-made, private guided experiences to the world's most extraordinary destinations. This role will be responsible for coordinating complex international air itineraries utilizing the company's preferred airline suppliers to present the best air itineraries. With the goal of increasing sales conversion for Kensington Tours land programs or on air only requests, there will be the need to deal directly with the client or the client's travel advisor from time to time. A love of arranging and selling leisure air itineraries is a must.

**Key Accountabilities**:

- Build air itineraries (primarily for US-based customers) and pricing options via the company's proprietary booking platform and coordinate the clients land/tour booking to provide them a seamless travel experience.
- Manipulate complex international itineraries for the purpose of best pricing options utilizing published and net fare pricing options while taking commission opportunities and preferred supplier strategy into consideration.
- Work directly with Kensington Tours' customers (travelers) and/or their travel advisors
- Achieve monthly sales goals for air sales
- Process ticket requests and manage all schedule changes submitted by the airlines ensuring there is no disruption to the client's tour itinerary.
- Maintain up to date knowledge of company's airline contracts with preferred suppliers to ensure best utilization opportunities.
- Utilize excellent customer service skills to resolve any issues that surface with customers air travel arrangements.

**Qualifications**
- 3+ years of leisure or luxury travel sales experience
- 3+ years Sabre GDS experience
- Experience working with VIP/luxury clienteles including first and business class air travel highly preferred
- Demonstrated experience with Air Sales and a familiarity with airline contracts, refunds, exchanges, international airline commission and net fare agreements
- Excellent knowledge of international airfare routings and worldwide geography
- Experience with US originating air itineraries, ticketing and fare rules preferred
- Motivated to achieve sales targets and other Key Performance Indicators
- Exceptional oral and written communication skills
- Exceptional attention to detail
- Excellent problem solving skills with the ability to think independently & escalate issues as needed
- The ability to multi-task and be organized in a fast-paced environment

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