Travel Consultant, Groups

3 days ago

Toronto, Canada Sunwing Travel Group Full time

**Join us in making vacation dreams come true**
****

Are you searching for a fun, passionate, travel, destination wedding loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a
**Travel Consultant, Groups** to join us in making destination wedding and vacation dreams come true. As the
**Travel Consultant, Groups** you will work with group travel bookings, and generate customer loyalty through excellent customer service, efficiency, and expert product knowledge. The Travel Consultant, Groups manages all aspects of their wedding group travel files, including working with each individual guest, coordinating group file with tour operators/travel suppliers, payment collection, and all accounting pertaining to the file. The position reports to the
**Director, Travel & Operations**.
_ _
- have your career _
- soar to new heights - _
- under out wing_

**What You’ll Do**:

- Be responsible for maintaining an average group level of 25 wedding groups (average 30-50 passengers), with the expectation to provide individualized customer service to each guest and understand their specific needs within the group.
- Be responsible for maintaining a positive and trustworthy relationship with individual clients which will result in referral bookings.
- Create wedding invite websites for each group.
- Maintain up to date records on group booking form, invoicing, and group status.
- Be responsible for all accounting and balancing of group files.
- Provide an exceptional level of customer service to guests at all times.
- Identify opportunities to sell add on features, such as excursions, insurance, etc.
- Process travel requests and payments with suppliers in a timely fashion.
- Review and issue travel documents.
- Responsible to maintain current destination travel requirements and product knowledge.
- Responsible for advising clients on all destination, documents, and airline requirements.
- Other duties assigned by management.

**What You’ll Need**:

- Previous Travel Consultant experience, 1 year minimum
- Excellent written and oral communication skills
- Self-starter with strong sales aptitude
- Strong inter-personal skills, able to develop tight working relationship with customers and peers
- Strong negotiation and problem-solving abilities
- Demonstrates initiative and customer service excellence
- Experience with TTS, TravelWorks, Sirev, and other booking engines
- Experience with group bookings.
- Strong organizational and customer service skills.
- Excellent communication skills.
- General understanding of accounting principles, experience with accounting programs preferred.
- Multitasking abilities and time management are critical.
- Experience with selling excursions, insurance, etc.
- Travel Industry experience a must, preferable with group travel experience.
- A process driven individual with a drive to succeed.
- Ability to work well under pressure.
- Maintain high level of organization and attention to detail.
- Great team player with positive attitude.
- TICO certification required

**W**
**ork**
**A**
**bilities***:

- Being able to manage multiple files with a variety of customers who have different expectations regarding service
- Rely on third parties for timely information requested by the customers
- Stay current with multiple promotions, internal and external
- Stay current with processes and system functionality

**W**
**ork Perks**:

- Remote and/or Hybrid Work Opportunities
- The office is located in vibrant Liberty Village
- Great travel perks
- _ Goodlife_ Corporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Open concept, collaborative workspace
- Opportunity to give back through our social responsibility initiatives

**About Us**:
***

We want to continue to do our part to help end this pandemic, protect our employees and those vacationing with us, and to support the travel industry’s full recovery. Sunwing requires full vaccination against COVID-19 for our new and existing employees. We will make accommodations for qualifying medical or religious exemptions.

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