Front Office Manager

4 months ago

Ottawa, Canada The Metcalfe Hotel Full time

The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.

**RESPONSIBILITIES**
- Responsible for leading the Front Office team to achieve the highest level of guest satisfaction
- Maintain a high level of team morale through open communication at all levels, promoting The Metcalfe service culture
- Elicit guest feedback and resolve any issues to ensure 100% guest satisfaction
- Develop, implement and maintain Front Office SOPs
- Work closely with the other hotel departments in maintaining guest satisfaction
- Maximize room revenue through assisting in implementing & following through on strategic plans
- Recruit, train and lead the orientation for all new front office employees
- Coach, develop and mentor all Front Office employees and work within the hotel’s collective agreement to achieve the highest level of Employee Satisfaction
- Prepare flexible weekly staffing schedules based on hotel operations
- Conduct regular departmental meetings
- Work varying schedules to reflect business needs of the hotel & participate in the MOD rotation including evenings and weekend shifts.
- Ensure all company policies are followed with regards to financial transactions including payroll, purchasing & invoicing
- Responsible for achieving budgeted financial goals through managing departmental costs
- Follow & promote all hotel guest safety measures and health & safety standards
- Participate in the social committee
- Perform other duties and special projects as assigned by the General Manager

**QUALIFICATIONS**
- Three (3) to five (5) years Front Office experience in supervisory/management role
- Ability to motivate and inspire a team through leading by example and training
- Strong problem-solving skills and ability to multi-task and work under pressure
- Must be detail oriented with strong organizational skills, within a team environment but also under mínimal supervision
- Strong literacy skills both verbal and written (English & French)
- Must be willing and able to work evenings, weekends and holidays

**BENEFITS**
- Group insurance plan
- Group RRSP and DPSP (Deferred Profit-Sharing Plan)
- F&B Allowance
- 50% employee discount in all our establishments for the employee and 3 guests
- Parking
- Corporate culture that promotes employee appreciation
- Employee recognition events
- Company in full growth (perspective of evolution and personal development)

**Salary**: From $60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Holidays
- Weekends as needed

Application question(s):

- Do you have experience in the hospitality industry?

Work Location: In person

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