Front Office Manager

6 months ago


Ottawa, Canada The Metcalfe Hotel Full time

The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.

**RESPONSIBILITIES**
- Responsible for leading the Front Office team to achieve the highest level of guest satisfaction
- Maintain a high level of team morale through open communication at all levels, promoting The Metcalfe service culture
- Elicit guest feedback and resolve any issues to ensure 100% guest satisfaction
- Develop, implement and maintain Front Office SOPs
- Work closely with the other hotel departments in maintaining guest satisfaction
- Maximize room revenue through assisting in implementing & following through on strategic plans
- Recruit, train and lead the orientation for all new front office employees
- Coach, develop and mentor all Front Office employees and work within the hotel’s collective agreement to achieve the highest level of Employee Satisfaction
- Prepare flexible weekly staffing schedules based on hotel operations
- Conduct regular departmental meetings
- Work varying schedules to reflect business needs of the hotel & participate in the MOD rotation including evenings and weekend shifts.
- Ensure all company policies are followed with regards to financial transactions including payroll, purchasing & invoicing
- Responsible for achieving budgeted financial goals through managing departmental costs
- Follow & promote all hotel guest safety measures and health & safety standards
- Participate in the social committee
- Perform other duties and special projects as assigned by the General Manager

**QUALIFICATIONS**
- Three (3) to five (5) years Front Office experience in supervisory/management role
- Ability to motivate and inspire a team through leading by example and training
- Strong problem-solving skills and ability to multi-task and work under pressure
- Must be detail oriented with strong organizational skills, within a team environment but also under mínimal supervision
- Strong literacy skills both verbal and written (English & French)
- Must be willing and able to work evenings, weekends and holidays

**BENEFITS**
- Group insurance plan
- Group RRSP and DPSP (Deferred Profit-Sharing Plan)
- F&B Allowance
- 50% employee discount in all our establishments for the employee and 3 guests
- Parking
- Corporate culture that promotes employee appreciation
- Employee recognition events
- Company in full growth (perspective of evolution and personal development)

**Salary**: From $60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Holidays
- Weekends as needed

Application question(s):

- Do you have experience in the hospitality industry?

Work Location: In person


  • Front Office Manager

    3 weeks ago


    Ottawa, Canada AC Marriott Ottawa Full time

    RIMAP Hospitality, an innovative hotel management company founded in 2007, has quickly established itself as Montreal’s largest hotel operator, managing internationally recognized brands such as Marriott, Hilton and IHG. AC Hotels by Marriott celebrates the beauty of classic modern design with a European soul and Spanish roots, inspired by the ambitious...


  • Ottawa, Canada BrookstreetJobs Full time

    **QUALIFICATIONS**: Minimum 3 years' previous supervisory/management experience in Front Office operations, Hotel experience. University degree or College diploma in Hotel Management an asset. Knowledge of computerized Front Office systems required with emphasis in Opera Cloud an asset. Proficiency in Microsoft Word and Excel. (Strong Administrative...

  • Front Office Manager

    5 months ago


    Ottawa, Canada Holiday Inn & Suites Kanata Full time

    We are on the hunt for a passionate, driven, and caring individual to become a part of our award-winning team. The Front Office Manager plays a fundamental roll in the success of the hotel and must be dedicated to delivering a memorable guest experience. Surrounded by Ottawa’s Technology hub and minutes from the Canadian Tire Centre - home to the NHL...


  • Ottawa, Canada Novotel Ottawa Full time

    **Job Description**: Purpose: To Assist the Front Office Manager in the efficient and smooth operation of the Front Office Department. Under the supervision of the Front Office Manager - trains, directs and supervises Front Office staff, inspiring through every interaction - thoughtful, meaningful guest service, while adhering to internal controls, programs...


  • Ottawa, Canada Brookstreet Hotel Full time

    Position Overview: Reporting to the Front Office Manager, the Assistant Front Office Manager plays a vital role in delivering exceptional guest service and maintaining high standards across all Guest Services positions. This role also provides operational support and direction as needed. Qualifications: • Experience: Minimum of 3 years in...

  • Front Office Assistant

    6 months ago


    Ottawa, Canada Diamond Logistics Transport Inc. Full time

    **OUR BRANCH IN (OTTAWA) IS LOOKING FOR FRONT OFFICE** **Job description** We are looking for a **Front Office** to join our team and support our daily office operations. A successful Office Assistant will act as the point of contact for all customer-related issues, providing administrative support and managing their queries. Main duties include answering...

  • Front Office Manager

    6 months ago


    Ottawa, Canada Gray Collection Full time

    The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era. RESPONSIBILITIES - Responsible...


  • Ottawa, Canada Homewood Suites by Hilton Ottawa Downtown Full time

    **Description**: We are hiring an Assistant Front Office Manager! **Responsibilities**: - Be readily available and approachable for all guests. - Assist in developing written standard operating procedures and training plans - Responsible for leading management of the front office department in the absence of the Front Office Manager. - Champion technical...


  • Ottawa, Ontario, Canada Holiday Inn, Ottawa East Full time

    Job SummaryWe are seeking a highly motivated and organized Front Office Supervisor to join our team at Holiday Inn, Ottawa East. This is a permanent, full-time position that offers competitive compensation and opportunities for growth.About the RoleThe Front Office Supervisor will be responsible for supervising the front desk staff and ensuring the smooth...


  • Ottawa, Canada Dermidea Antiaging and Medical Aesthetics Full time

    We are looking for a dynamic Front Office Receptionist for part-time work at Dermidea in Prince of Wales. Dermidea is a state-of-the-art medical aesthetics clinic providing medical-grade skin care procedures and products. We are an inclusive employer and encourage diversity in the workplace. The ability to work some Saturdays is essential. Front...

  • Front end manager

    1 month ago


    Ottawa, Canada Loblaw Companies Ltd - Head Office Full time

    L’utilisation du masculin à pour but d’alléger le texte.Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre engagement à avoir un impact positif sur la vie de tous...

  • Front of House Manager

    5 months ago


    Ottawa, Canada EVOO Greek Kitchen Full time

    **About us** EVOO Greek Kitchen is a small business in Ottawa, ON K1S 4N4. We are professional, agile and fast-paced. Our work environment includes: - Modern office setting - Food provided EVOO Greek Kitchen is a modern Greek restaurant serving authentic greek cuisine, a sommelier curated wine selection and handcrafted cocktails with a Greek flair. We...

  • Front End Manager

    1 month ago


    Ottawa, Ontario, H2B, Montréal, Canada Loblaw Companies Ltd - Head Office Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.At Your Independent Grocer, we...

  • Office Manager

    5 months ago


    Ottawa, Canada Envie Student Full time

    **Duties and Responsibilities**: - Control of front desk tidiness and availability of all necessary office supplies. - Hire, manage and train front desk receptionists. - Schedule shifts and discipline front desk receptionists and security guards. - Review and process monthly tenant rent and service invoices. - Receive and process payments from tenants...


  • Ottawa, Ontario, Canada Brookstreet Hotel Full time

    Brookstreet Hotel, a renowned Ottawa restaurant, spa, conference, and wedding destination, is seeking a talented Guest Service Partner. As a dynamic member of our team, you will redefine the hospitality experience, delivering sensational service that exceeds expectations.This part-time position requires working 3 shifts per week, with a focus on weekend...


  • Ottawa, Canada Interrent Holdings Manager Limited Partnership Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: - **Education**: - Bachelor's degree - or equivalent experience - ** Work setting**: - Property administration company - ** Tasks**: - Implement new administrative procedures - Review and evaluate new administrative procedures -...

  • Administration Officer

    3 months ago


    Ottawa, Canada Interrent Holdings Manager Limited Partnership Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - Property administration company **Tasks**: - Implement new administrative procedures - Review and evaluate new administrative procedures - Establish...


  • Ottawa, Canada Bona Hospitality Full time

    **Job Summary** The Front Desk Supervisor is responsible to oversee front desk staff to ensure and maintain guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the PMS system; to achieve goals that support the overall company’s objectives while developing and building relationships. The...


  • Ottawa, Canada Planview Utility Services Full time

    **Responsibilities**: - Greet and welcome guests as soon as they arrive at the office. - Direct visitors to the appropriate person and office. - Answer, screen, and forward incoming phone calls. - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures). - Receive, sort, and distribute daily...


  • Ottawa, Canada Jask salon and day spa Full time

    Job Overview: **Duties**: - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures) - Receive, sort, and distribute daily...