Front Office Manager

3 months ago

Ottawa, Canada Holiday Inn & Suites Kanata Full time

We are on the hunt for a passionate, driven, and caring individual to become a part of our award-winning team. The Front Office Manager plays a fundamental roll in the success of the hotel and must be dedicated to delivering a memorable guest experience.

Surrounded by Ottawa’s Technology hub and minutes from the Canadian Tire Centre - home to the NHL Ottawa Senators Club and world class concerts, Holiday Inn & Suites Kanata has long been the premier choice for Kanata’s business and leisure community alike. A recently renovated full-service hotel boasting a blend of room types including suites; indoor pool and fitness area, we also feature 5000 square feet of flexible meeting and event space.

**THE ROLE**:
The Front Office Manager position is generally responsible for managing and coordinating the activities of all Front Office employees (guest registration, security, telephone services and night audit) to ensure guest satisfaction and maximizing hotel profitability.

**ACTIVITIES**:
The duties of the Front Office Manager include, but are not limited to the following:

- Schedules guest service agents, security and telephone services. Oversees their reviews, training and development of staff to achieve hotel service quality standards.
- Oversees and participates in guest registration.
- Motivates staff and establishes a productive working environment for hotel.
- Achieves budgeted revenues and expenses and maximizes profitability related to the rooms department.
- Assists revenue management with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met.
- Analyzes and generates reports and communicates information to employees and appropriate departments.
- Assembles, tracks and interprets financial and operational plans for the rooms department, to include the annual hotel budget.
- Knowledgeable of hotel property, amenities, area attractions and transportation.
- Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.
- Maintains procedures for security of monies, guest security and emergency procedures.
- Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
- Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Aggressively recruits and staff's department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
- Conducts training classes regarding safety, security, department procedures and service guidelines.
- Fulfills Manager on Duty shifts.
- Fulfills lobby duty shifts.
- Ensures hotel is in compliance with all federal, provincial and local laws, including health and safety, ESA and human rights.

**COMPETENCIES WE ARE SEEKING**:

- Must have a minimum 2 years of experience as a Guest Service Supervisor or Manager in a hotel setting with a strong knowledge of Revenue Management and Guest Service
- Degree or Diploma in Hotel and Restaurant Management, Hospitality, Business Administration, ore related major from an accredited educational institution is an asset
- Proven Team Leader, professional presentation and excellent working relationships with all team members and guests
- Must have a flexible schedule and be able to work evenings, weekends and holidays

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Ottawa, ON K2T 1E6 (required)

Ability to Relocate:

- Ottawa, ON K2T 1E6: Relocate before starting work (required)

Work Location: In person

  • Front Office Manager

    2 months ago

    Ottawa, Ontario, Canada H.M.S. Careers Inc. - Hospitality Management Solutions Inc. Full time

    Front Office ManagerDelivering Exceptional Guest ExperiencesAre you passionate about creating unforgettable guest experiences? We're seeking a dynamic Front Office Manager to lead our team and ensure seamless operations at our stunning resort.As our Front Office Manager, you will be the face of our resort, responsible for overseeing all front desk activities...

  • Front Office Manager

    4 months ago

    Ottawa, Canada Silver Hotel Group Full time

    **Front Office Manager** We are currently hiring a Front Office Manager to join our dynamic team. The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee...

  • Front Office Manager

    4 months ago

    Ottawa, Canada The Metcalfe Hotel Full time

    The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era. **RESPONSIBILITIES** -...

  • Assistant Front Office Manager

    4 weeks ago

    Ottawa, Canada BrookstreetJobs Full time

    **QUALIFICATIONS**: Minimum 3 years' previous supervisory/management experience in Front Office operations, Hotel experience. University degree or College diploma in Hotel Management an asset. Knowledge of computerized Front Office systems required with emphasis in Opera Cloud an asset. Proficiency in Microsoft Word and Excel. (Strong Administrative...

  • Front Office Supervisor

    4 months ago

    Ottawa, Canada Novotel Ottawa Full time

    **Job Description**: Purpose: To Assist the Front Office Manager in the efficient and smooth operation of the Front Office Department. Under the supervision of the Front Office Manager - trains, directs and supervises Front Office staff, inspiring through every interaction - thoughtful, meaningful guest service, while adhering to internal controls, programs...

  • Front Office Assistant

    4 months ago

    Ottawa, Canada Diamond Logistics Transport Inc. Full time

    **OUR BRANCH IN (OTTAWA) IS LOOKING FOR FRONT OFFICE** **Job description** We are looking for a **Front Office** to join our team and support our daily office operations. A successful Office Assistant will act as the point of contact for all customer-related issues, providing administrative support and managing their queries. Main duties include answering...

  • Front Office Manager

    4 months ago

    Ottawa, Canada Gray Collection Full time

    The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era. RESPONSIBILITIES - Responsible...

  • Assistant Front Office Manager

    4 months ago

    Ottawa, Canada Homewood Suites by Hilton Ottawa Downtown Full time

    **Description**: We are hiring an Assistant Front Office Manager! **Responsibilities**: - Be readily available and approachable for all guests. - Assist in developing written standard operating procedures and training plans - Responsible for leading management of the front office department in the absence of the Front Office Manager. - Champion technical...

  • Director of Front Office

    1 month ago

    Ottawa, Canada Accor Hotels Full time

    Company DescriptionEmbrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime...

  • Director of Front Office

    3 weeks ago

    Ottawa, Canada Accor Hotels Full time

    Company DescriptionEmbrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime...

  • Director of Front Office

    1 month ago

    Ottawa, Canada Accor Hotels Full time

    Company DescriptionEmbrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime...

  • Administration Officer

    3 weeks ago

    Ottawa, Canada Interrent Holdings Manager Limited Partnership Full time

    Administration Officer - Property Management - Ottawa, Canada - Interrent Holdings Manager Limited PartnershipWe are seeking an experienced Administration Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administration Officer, you will play a key role in supporting the day-to-day operations of our property management...

  • Administration Officer

    3 weeks ago

    Ottawa, Canada Interrent Holdings Manager Limited Partnership Full time

    Administration Officer - Property Management - Ottawa, Canada - Interrent Holdings Manager Limited PartnershipWe are seeking an experienced Administration Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administration Officer, you will play a key role in supporting the day-to-day operations of our property management...

  • Administration Officer

    3 weeks ago

    Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    About the RoleWe are seeking an experienced Administration Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administration Officer, you will play a key role in supporting the day-to-day operations of our property management company.Key ResponsibilitiesAdministrative SupportProvide administrative assistance to the management...

  • Administration Officer

    3 weeks ago

    Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    About the RoleWe are seeking an experienced Administration Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administration Officer, you will play a key role in supporting the day-to-day operations of our property management company.Key ResponsibilitiesAdministrative SupportProvide administrative assistance to the management...

  • Administrative Officer

    3 weeks ago

    Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    About the RoleWe are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administrative Officer, you will play a key role in supporting the day-to-day operations of our property management company.Key ResponsibilitiesAdministrative Support: Provide administrative assistance to the management...

  • Administrative Officer

    3 weeks ago

    Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    About the RoleWe are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administrative Officer, you will play a key role in supporting the day-to-day operations of our property management company.Key ResponsibilitiesAdministrative Support: Provide administrative assistance to the management...

  • Gallery Host Manager

    3 weeks ago

    Ottawa, Canada Crescent Hotels & Resorts Full time

    Gallery Host Manager (Front Office Manager)Job Category: Ops - General MgmtRequisition Number: GALLE031805Posted: September 4, 2024Full-TimeLocationsShowing 1 locationAs the Gallery Host Manager, you will be leading the Gallery Host Team, ensuring our guests are comfortable by providing exceptional and memorable service. Overseeing Front Office and Food &...

  • Gallery Host Manager

    4 weeks ago

    Ottawa, Canada Crescent Hotels & Resorts Full time

    Gallery Host Manager (Front Office Manager)Job Category: Ops - General MgmtRequisition Number: GALLE031805Posted: September 4, 2024Full-TimeLocationsShowing 1 locationAs the Gallery Host Manager, you will be leading the Gallery Host Team, ensuring our guests are comfortable by providing exceptional and memorable service. Overseeing Front Office and Food &...

  • Administrative Officer

    4 weeks ago

    Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    About the RoleWe are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administrative Officer, you will play a key role in supporting the day-to-day operations of our property management company.Key ResponsibilitiesAdministrative SupportProvide administrative assistance to the management...