Front Office Operations Specialist
4 weeks ago
Brookstreet Hotel, a renowned Ottawa restaurant, spa, conference, and wedding destination, is seeking a talented Guest Service Partner. As a dynamic member of our team, you will redefine the hospitality experience, delivering sensational service that exceeds expectations.
This part-time position requires working 3 shifts per week, with a focus on weekend availability. Key responsibilities include:
- Previous experience in Hotel Front Office operations is a must.
- Working towards a College diploma in Hotel Management is an asset.
- Knowledge of computerized Front Office systems, particularly Opera Cloud, is required.
- Proficiency in Microsoft Word and Excel is essential.
- Cash/float handling experience is necessary.
- Ability to work shift work, including weekends, overnights, and holidays, is a requirement.
- Strong Guest Service orientation and excellent written and verbal communication skills are essential.
- Highly organized, results-oriented, and flexible individuals with the ability to work well under pressure are ideal candidates.
Job Responsibilities:
- Maintain a high level of professionalism in all aspects of job performance.
- Seek feedback on Guest satisfaction and resolve problems in accordance with Brookstreet Hotel SOPs and philosophy of partner empowerment.
- Maximize rooms' revenue through liaising with Reservations to maintain continual rate and room inventory integrity.
- Stay abreast of arrival reports and VIPs to ensure all special requirements are met or exceeded.
- Know all emergency procedures and general crisis situation management, including fire and emergency procedures.
- Implement and maintain Guest Service standards.
- Effectively maximize inventory levels during high occupancy/sold-out nights.
- Consistently demonstrate a commitment to personal Guest Service excellence and profitability through special duties as assigned.
- Uphold the highest standard of internal and external customer service at all times.
Becoming a part of our Brookstreet Hotel team means embracing a culture of exceptional service, teamwork, and continuous improvement.
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