Customer Support Coordinator

3 weeks ago

Surrey, Canada Merit Kitchens Full time

Job Title: Customer Support Coordinator

Department: Operations

Reporting To: Vice President, General Manager

Location: 12185 86th Avenue, Surrey BC, V3W 3H8

Hours: 8:00 AM to 4:30 PM

**JOB SUMMARY**
At Merit Kitchens, we partner with a network of independent dealers and dealer representative. The position of Dealer Services and Office Coordinator will be the primary switchboard for this partner group and our internal Operations. They will be the main point of contact between the Sales & Operations team, and our network of dealers. They will work closely with both Sales & Operations to communicate information between Internal Departments, Dealers, & Clients in support of Merit’s Core Values & Procedures. They will also maintain the general administration of the office.

**KEY RESPONSIBILITIES**
- Communicate information received from Sales to Operations and vice versa, while supporting questions and concerns from all internal departments.
- Ensure Operations schedules are on track and meeting the daily completion goals. If not, help to create ideas to adjust to ensure all targets are met.
- Monitor the day-to-day flow of goods, including Shipping, and Manufacturing output to ensure all expected orders will be fulfilled each day.
- Communicate any issues to the appropriate department leads as soon as they are identified.
- Identify and communicate quality or productivity related problems to the appropriate team leads upon discovery. Establish a work schedule to meet the daily work activities, taking other departmental work schedules into account. Analyze operations and recommend process improvements to enhance operational efficiency and improve cost-effectiveness.
- Review, amend and administer any enhanced standard operating procedures.
- Be the first point of contact when any individuals enter our reception area.
- General office coordination duties including upkeep of coffee supplies, coordinate garbage, wood, and cardboard bin pick-up with the appropriate services, restocking paper in printers, informing Purchasing of any items that need to be restocked.
- Upkeep of desk phone management including onboarding and separating employees from the desk phone system and transferring phone calls to appropriate individuals.
- Work with the Culture Task Force to organize events including ordering supplies, taking food orders, and decorating at appropriate times.

**The Customer Support Coordinator may perform other duties as delegated by Management.**

**CANDIDATE REQUIREMENTS**
- 3-5 years experience in coordination/administrative work.
- Previous project management experience required.
- Previous kitchen design or cabinet making experience is considered an asset.
- Technical proficiency including Microsoft Office programs such as Word and Excel.
- Great verbal and written communication.
- Ability to work efficiently in a fast-paced environment.
- Work with mínimal supervision in a collaborative environment.
- Attention to detail, organizational, adaptability skills.
- Strong multitasking abilities.

**SALARY/WAGE EXPECTATION**:
$24 to $27 per hour based on experience.

**WHAT WE OFFER**
We offer competitive wages and bonuses along with a comprehensive benefits package including extended health care, dental, vision, life and disability insurance, vacation, company RRSP, free on-site parking, work-life balance (no weekend work), and much more.

**WHY US**
We are proud to be an inclusive workplace committed to building a team culture. Merit Kitchens provides opportunities to all employees and applicants without regard to race, religion, national origin, age, gender identity, sex, sexual orientation, marital status, persons with disabilities, or any other characteristic protected by applicable law.

**About Merit Kitchens**:
It was 50 years ago that Merit Kitchens was founded by craftspeople in Vancouver, British Columbia, Canada, and began providing Western Canada with high-quality kitchen cabinets. The company has long since grown into a world-class supplier of beautiful cabinetry, representing superior quality and extraordinary value. Today, Merit’s product can be found in homes throughout Canada, the United States, and parts of Asia. Our Mission it to profitably manufacture cabinets of uncompromising quality while delivering a unique and positively branded experience to our customers, team members and stakeholders alike.

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