Operations Coordinator, Customer Service

8 months ago

Surrey, Canada Monark Full time

Salary:
At Monark, you will do work that matters with people that are committed to helping our vision become a reality. Projects at Monark have an impact on the communities that our team members live, work & play in.

As our Operations Coordinator, Customer Service, you will be required to undertake a variety of administrative and program management tasks. You will help plan and organize programs and activities as well as carry out important operational duties. To excel in this role, you must be organized, detail-oriented and comfortable working with diverse teams and building relations with multiple stakeholders. You will have a proven track record of great Customer Service. The goal will be to facilitate the effective management of customer service programs according to the organization's standards and drive excellent performance from your team.

**What will you do**:

- Support planning and coordination of a contact center and its activities
- Ensure implementation of policies and practices
- Help build positive relations within the team and external parties
- Schedule and organize meetings/events and maintain agenda
- Ensure technology is used correctly for all operations
- Support execution of operational tasks, business growth and program development
- Troubleshoot problems with services or products
- Create presentations, summaries and helping materials to ensure better communication and company-wide understanding of the contact center
- Prepare contact center reps to manage customer interactions
- Identify operational issues and suggest practical improvements
- Prepare reports and analyze data to assist management in implementing the defined strategy
- Work with other departments and supervisors to understand business goals and develop operational procedures around it
- Other duties as required

**In order to be successful, you bring**:

- Proven experience as a Customer Support Supervisor, Team Lead, Operations Analyst, Project Manager or similar supervisory position in a contact center environment. Exposure to working in an omnichannel support model.
- Education: high school degree is required; University degree is preferred
- General knowledge of call center systems and tools
- Strong organizational and time management skills
- Excellent verbal and written communication skills, with solid command of English grammar, spelling and punctuation
- Relationship/partnership-building skills - listens attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes
- Creative thinker, strong analytical skills, excellent facilitator

  • Customer Service Coordinator

    6 months ago

    Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service Coordinator** to join our Surrey team. We are deeply committed to our mission, which is to help drive...

  • Customer Service Coordinator

    4 days ago

    Surrey, British Columbia, Canada TCP Simple Technologies Inc] Full time

    Job SummaryWe are seeking a skilled Customer Service Coordinator to join our team at FANCY DOORS AND MOULDINGS LTD. The successful candidate will be responsible for providing exceptional customer service, ensuring that all customers receive a positive experience.About the RoleThis is a full-time position that requires the ability to work on-site. The...

  • Customer Service Coordinator

    3 months ago

    Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service **Coordinator** to join our dynamic team in Surrey. We are deeply committed to our mission, which is...

  • Customer Service/logistics Coordinator

    6 months ago

    Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service/Logistics Coordinator** to join our Surrey team. We are deeply committed to our mission, which is to...

  • Project Coordinator/ Customer Service

    6 months ago

    Surrey, Canada Foxfab Power Solutions Inc. Full time

    We believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are looking for diverse, talented and career-orientated people who are interested in joining the Foxfab Power Solutions Team. **What we offer**: - A values-driven, team-oriented environment - Competitive salary and...

  • Customer Service Coordinator

    2 weeks ago

    Surrey, British Columbia, Canada Canwish Immigration Solutions Inc. Full time

    About Canwish Immigration Solutions Inc.Canwish Immigration Solutions Inc. is a dynamic and forward-thinking organization that offers a wide range of immigration services to individuals and families seeking new opportunities in Canada. As an Office reception clerk, you will play a crucial role in ensuring the smooth operation of our office and providing...

  • Financial Customer Service Representative

    7 months ago

    Surrey, Canada Universal TV Service Centre Full time

    Universal TV Service Centre is seeking a full-time Customer Service Representative to join our team. This position will be responsible for providing support to our customers by responding to customer inquiries, resolving customer complaints and ensuring customer satisfaction. The Customer Service Representative will have a high level of customer service...

  • Operational Coordinator

    4 weeks ago

    Surrey, British Columbia, Canada KIDSFORTECH EDUCATION LTD Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Operational Coordinator to join our team at KIDSFORTECH EDUCATION LTD. This is a full-time position with an estimated salary of $45,000 - $60,000 per year.About the RoleThe Operational Coordinator will be responsible for coordinating the flow of information within the team, planning and...

  • Customer Service Representative

    3 months ago

    Surrey, Canada T.K. Graphics Full time

    Job Description **Position Overview** **Position Status**:Permanent/ Full-time **Reporting Relationships**:Reports to Customer Relations Manager **Expected hours of work**:Standard hours are 8:30 a.m. - 5:00 p.m. (Monday to Friday) **Role**: Are you ready to take on a dynamic and challenging role in a growing industry? The Customer Service...

  • Customer Account Coordinator

    6 months ago

    Surrey, Canada XTL Transport, Logistics, Distribution Full time

    XTL Distribution is looking for a Customer Account Coordinator for our Delta Warehouse! **Responsibilities** - Develop and maintain customer relationships - Update customer profiles and monitor accounts - Create orders while ensuing invoices and billing are accurate - Prepare reports required for clients and/or sales - Modify and update customer account...

  • Operations Coordinator

    2 weeks ago

    Surrey, British Columbia, Canada City Centre Auto Sales Ltd. Full time

    Job Description:We are seeking an experienced Operations Coordinator to join our team at City Centre Auto Sales Ltd.About the Role:This is a key position responsible for overseeing and coordinating office administrative procedures, ensuring efficient day-to-day operations. As an Operations Coordinator, you will be the first point of contact for customers,...

  • Operations Coordinator

    7 months ago

    Surrey, Canada Intertech Building Services LTD Full time

    If you're a dedicated, organized individual with excellent customer service skills, then this is an opportunity for you. As an Operations Coordinator you will be one of the key individuals that ensures Quality Standards are met for each of our customers. **If this sounds like you, then please read on.** As an Operations Coordinator, you will have the...

  • Operations Coordinator

    3 weeks ago

    Surrey, British Columbia, Canada GLT Transportation Inc. Full time

    At GLT Transportation Inc., we are seeking an experienced Operations Coordinator to join our team. This role is perfect for individuals who enjoy a fast-paced environment and have a passion for ensuring seamless daily operations.About the RoleThis Operations Coordinator position is responsible for coordinating daily activities, managing office procedures,...

  • Transportation Operations Supervisor

    4 weeks ago

    Surrey, British Columbia, Canada Elite Limousine Service Full time

    Job Description:We are seeking a Transportation Operations Supervisor to join our team at Elite Limousine Service. As a key member of our operations team, you will play a crucial role in ensuring the smooth day-to-day running of our transportation services.Key Responsibilities:Evaluate daily operations and identify areas for improvementPlan and organize...

  • Service Coordinator

    1 month ago

    Surrey, Canada Morrison Windows Ltd Full time

    Morrison Windows is a leading window manufacturing company driven by core values that help us thrive in a rapidly changing world. Through innovation and an unwavering passion for quality, we strive to operate ethically, responsibly, and sustainably. Dependability, loyalty, and honesty define who we are, and our commitment to our customers drives everything...

  • Operations Coordinator

    3 weeks ago

    Surrey, British Columbia, Canada STEELHEAD TRUCK AND TRAILER REPAIR LTD Full time

    Job DescriptionWe are seeking an experienced Operations Coordinator to join our team at STEELHEAD TRUCK AND TRAILER REPAIR LTD. This is a full-time position that requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.About UsOur company specializes in providing high-quality truck and trailer...

  • Operations Coordinator

    7 months ago

    Surrey, Canada Swift health Full time

    Swift Health is a network of allied health professionals that leverage technology to provide a higher quality of service. Our practice is built on our reputation for building trusted relationships with our clients. Our highly skilled and experienced health professionals provide assessments and treatments to assist clients overcome disability, fatigue, pain...

  • Customer Service Representative

    3 months ago

    Surrey, Canada T.K. Graphics Full time

    Job DescriptionPosition Overview Position Status: Permanent/ Full-time Reporting Relationships: Reports to Customer Relations Manager Expected hours of work: Standard hours are 8:30 a.m. – 5:00 p.m. (Monday to Friday) Role:Are you ready to take on a dynamic and challenging role in a growing industry?  The Customer Service Representative (CSR) role is...

  • Customer Service Representative

    3 months ago

    Surrey, Canada T.K. Graphics Full time $39,000 - $45,000

    Job DescriptionPosition Overview Position Status: Permanent/ Full-time Reporting Relationships: Reports to Customer Relations Manager Expected hours of work: Standard hours are 8:30 a.m. – 5:00 p.m. (Monday to Friday) Role:Are you ready to take on a dynamic and challenging role in a growing industry?  The Customer Service Representative (CSR) role is...

  • Service Coordinator

    1 month ago

    Surrey, Canada Ainsworth Inc. Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today!** **Job Summary**: The Service Coordinator/Dispatcher is the initial point of contact between the customer and...