Operations Coordinator, Customer Service
2 months ago
Salary:
At Monark, you will do work that matters with people that are committed to helping our vision become a reality. Projects at Monark have an impact on the communities that our team members live, work & play in.
As our Operations Coordinator, Customer Service, you will be required to undertake a variety of administrative and program management tasks. You will help plan and organize programs and activities as well as carry out important operational duties. To excel in this role, you must be organized, detail-oriented and comfortable working with diverse teams and building relations with multiple stakeholders. You will have a proven track record of great Customer Service. The goal will be to facilitate the effective management of customer service programs according to the organization's standards and drive excellent performance from your team.
**What will you do**:
- Support planning and coordination of a contact center and its activities
- Ensure implementation of policies and practices
- Help build positive relations within the team and external parties
- Schedule and organize meetings/events and maintain agenda
- Ensure technology is used correctly for all operations
- Support execution of operational tasks, business growth and program development
- Troubleshoot problems with services or products
- Create presentations, summaries and helping materials to ensure better communication and company-wide understanding of the contact center
- Prepare contact center reps to manage customer interactions
- Identify operational issues and suggest practical improvements
- Prepare reports and analyze data to assist management in implementing the defined strategy
- Work with other departments and supervisors to understand business goals and develop operational procedures around it
- Other duties as required
**In order to be successful, you bring**:
- Proven experience as a Customer Support Supervisor, Team Lead, Operations Analyst, Project Manager or similar supervisory position in a contact center environment. Exposure to working in an omnichannel support model.
- Education: high school degree is required; University degree is preferred
- General knowledge of call center systems and tools
- Strong organizational and time management skills
- Excellent verbal and written communication skills, with solid command of English grammar, spelling and punctuation
- Relationship/partnership-building skills - listens attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes
- Creative thinker, strong analytical skills, excellent facilitator
-
Customer Service Operations Coordinator
5 days ago
Surrey, Canada Seaspan Ferries Corporation Full time**Customer Service Operations Coordinator (Casual)**: Are you an outdoor-oriented, enthusiastic, teammate with attention to detail and looking for an opportunity to work for a local, leading marine company. Seaspan Ferries is looking for a Customer Service Operations Coordinator (CSOC). As the casual CSOC, you will support Terminal Operations Monday to...
-
Service Operations, Operations Coordinator
1 month ago
Surrey, Canada GroupHEALTH Benefit Solutions Full time**WHO ARE WE?** GroupHEALTH is transforming the way Canadians experience benefits through offering groundbreaking coverages, plan designs, and administration solutions. In over 40 years, they’ve helped over 4500 Canadian organizations take back control of their benefits plans. GroupHEALTH’s comprehensive coverage features unique health and dental...
-
Operations Coordinator
2 days ago
Surrey, Canada Intertech Building Services LTD Full timeIf you're a dedicated, organized individual with excellent customer service skills, then this is an opportunity for you. As an Operations Coordinator you will be one of the key individuals that ensures Quality Standards are met for each of our customers. **If this sounds like you, then please read on.** As an Operations Coordinator, you will have the...
-
Project Coordinator/ Customer Service
2 months ago
Surrey, Canada Foxfab Power Solutions Inc. Full timeWe believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are looking for diverse, talented and career-orientated people who are interested in joining the Foxfab Power Solutions Team. **What we offer**: - A values-driven, team-oriented environment - Competitive salary and...
-
Customer Service/logistics Coordinator
1 month ago
Surrey, Canada Advance Wire Products Ltd Full timeAdvance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a** Logistics** **Coordinator** to join our dynamic team in Surrey. We are deeply committed to our mission, which is to...
-
Operations Coordinator
1 week ago
Surrey, Canada Swift Health Full timeSwift Health is currently seeking a dedicated and tech-savvy **Operations Coordinator** to join our dynamic team. This **in-person** position is based at our Surrey office located at **10090 152 Street Surrey**. As a prominent provider of allied health services across the lower mainland in BC, Swift Health boasts a team of skilled professionals, including...
-
Operations Coordinator
1 week ago
Surrey, Canada Swift health Full timeSwift Health is a network of allied health professionals that leverage technology to provide a higher quality of service. Our practice is built on our reputation for building trusted relationships with our clients. Our highly skilled and experienced health professionals provide assessments and treatments to assist clients overcome disability, fatigue, pain...
-
Customer Support Coordinator
5 days ago
Surrey, Canada Merit Kitchens Full timeJob Title: Customer Support Coordinator Department: Operations Reporting To: Vice President, General Manager Location: 12185 86th Avenue, Surrey BC, V3W 3H8 Hours: 8:00 AM to 4:30 PM **JOB SUMMARY** At Merit Kitchens, we partner with a network of independent dealers and dealer representative. The position of Dealer Services and Office Coordinator will...
-
Customer Service and Sales Coordinator
2 months ago
Surrey, Canada Pravada Floors Inc. Full timePravada Floors Inc., based out of South Surrey, British Columbia, is a leading North American wood flooring manufacturer. Our stylish and popular wood flooring products are a preferred choice for designers, architects, and builders. We are a fast expanding business with passion about growing our company with like-minded and equally passionate...
-
Customer Service
1 week ago
Surrey, Canada Texcan, Division of Sonepar Canada Inc. Full time**Position Overview**: Be apart of a growing sales team that is driven towards providing utmost customer service. We are seeking a Customer Service Representative who is an integral part of servicing our customers. This position largely contributes to ensuring the customer needs are proactively fulfilled. The Customer Service Representative is engaged with...
-
Dispatcher/service Coordinator
6 days ago
Surrey, Canada Harding Forklift Service Ltd Full timeAbout the Organization: Since 1976 Harding Forklift has been a 100% Canadian owned and operated family business. With a team of industry experts, Harding Forklift is proud to provide its customers with the highest quality new and used equipment, equipment rentals, maintenance, parts and service. About the Opportunity: Due to significant growth, Harding...
-
Operations Coordinator
1 month ago
Surrey, Canada PERI Full timeOperations Coordinator **Posting Date**:Feb 6, 2024 **Location**: Surrey, CA **Company**:PERI **Operations Coordinator** Surrey, BC **What you'll do on a typical day**: - Ensuring all PSD numbers are accurate and resolving PSD discrepancies - Coordinating and processing transfers - Coordinating activities with National Supply Chain Planner and...
-
Customer Support Coordinator
2 weeks ago
Surrey, Canada Merit Kitchens Full timeJob Title: Customer Support Coordinator Department: Operations Reporting To: Vice President, General Manager Location: 12185 86th Avenue, Surrey BC, V3W 3H8 Hours: 8:00 AM to 4:30 PM **JOB SUMMARY** At Merit Kitchens, we partner with a network of independent dealers and dealer representative. The position of Dealer Services and Office Coordinator will...
-
Coordinator, General Operations
2 months ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $33.66 - $48.38 / hour Why Fraser Health?: Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis...
-
Operations Coordinator
2 days ago
Surrey, Canada PERI Formwork Systems, Inc. Full timeCome join PERI Canada, where every team member is an ambassador asked to make PERI unique and successful, as we tackle future challenges together as one team! Why Join? Competitive Compensation & Retirement package Growth Development & Training opportunities Great Team Environment that is diverse, inclusive, and innovative Culture built on mutual respect,...
-
Operations Support Coordinator
2 weeks ago
Surrey, Canada Swift Health Full timeWe are looking for a highly motivated professional with both a strong passion for the products we sell and an eye for detail. The operations coordinator is responsible for overseeing the packing, shipping and receiving of all product shipments, and will also take on some administrative responsibilities within our office. A successful operations coordinator...
-
Tender Coordinator/customer Service Rep
6 days ago
Surrey, Canada Terrafix Geosynthetics Inc. Full time**POSITION**:Tender** **Coordinator / Customer Service Representative** **REPORTS TO**: Director of Sales BC** **QUALIFICATIONS**_**:_ - Engineering Certificate, diploma, or degree an Asset. - Education or training in Sales administration an Asset. - Estimating experience in Civil or environmental sectors an asset - Strong basic computer skills with...
-
Customer Service, Logistics
2 days ago
Surrey, Canada Regional Recycling Full time**CUSTOMER SERVICE, LOGISTICS & DISPATCH COORDINATOR** A long title to describe a multi-faceted role for a master of many tasks. Customer service oriented, attention to detail, lots of initiative, administrative and technically savvy, highly organized and self - motivated are key qualifications for this role. The Coordinator is responsible for managing and...
-
Coordinator, General Operations
3 weeks ago
Surrey, Canada Fraser Health Full timeWhy Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 43,000 staff, medical staff and volunteers is...
-
Operations Coordinator
3 weeks ago
Surrey, Canada Cobra Electric Services Ltd. Full timeA new and exciting opportunity exists at Cobra Electric Services Ltd for an Operations Coordinator. This full-time position will be based out of our Cobra office in Port Kells, Surrey. This position has fondly been referred to as the ‘Swiss army knife’ position for operations. This exciting position will work directly with the Operations Manager to...