Account Manager

7 months ago

Quebec Province, Canada Brenntag Full time

**ACCOUNT MANAGER**:
Our team in **Lachine** currently has an opening for a **Account Manager**

**YOUR ROLE & RESPONSIBILITIES**:
**Job Summary**:
Account Managers are responsible for managing the overall sales efforts in their assigned territory to maximize sales and profit. They must utilize frequent face-to-face and/or telephone contact in a consultative sales approach to ensure the satisfaction of customer needs. They must identify selling opportunities and assertively act upon the opportunities that offer maximum potential and/or gross profit - both with existing customers through cross
- and range-selling as well as with new leads. They must uphold Brenntag’s core values and focus on customer excellence in all regards every day.

**Job Description**:
**Customer Business Development (70%)**
- Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
- Identify customer potentials, i.e., opportunities for cross
- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Specialties sales staff).
- Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
- Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
- Manage spot business/ rush offers, get support from Commercial Assistant when necessary.
- Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management/ Product Management for Pricing topics).
- Act as major point of contact to customers in assigned territory in all commercial matters.
- Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
- Leverage Brenntag Connect to generate and maximize sales.

**New customer generation (10%)**
- Spot opportunities for launching sales projects in cooperation with other departments like Product Management.
- Identify and prioritize prospective customers.
- Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.
- Liaise with Brenntag Specialties sales staff on customers with new Brenntag Essentials business opportunities.

**Sales & General Admin (15%)**
- Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management.
- Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects).
- Update and maintain customer opportunity pipelines and potentials in the CRM system
- Complete sales and revenue-related reporting.
- Drive commercial and functional excellence based on guidance/ input from Commercial Excellence Function.
- Provide regular forecasts of product demand from customers to Product Management to optimize projected demand requirements.

**Know-How Management (5% to-be)**
- Maintain an up-to-date level of product knowledge, e.g., via training.
- Keep up to date with changes and updates in the product portfolio and in the market.
- Keep up to date on feedstock and upstream developments that impact product price movements.

**YOUR PROFILE**:
**Education and Experience**:

- Preferably Post-Secondary Education with a focus in Business, Science or equivalent.
- Experience in the chemical distribution business, preferably in a sales capacity (3 to 5 years previous experience in sales role).
- Sound computer skills in the use of Microsoft Excel, Word, PowerPoint and CRM systems
- Superior communication and negotiation skills
- Strong commercial understanding
- High self-management capabilities
- Customer-centric mindset, focusing on creating a positive experience for the customer
- Basic level of strategic thinking (business development, opportunities)
- Frequent travel required as per business needs
- Valid driver’s license with clean driving record

**OUR OFFER**:
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Competitive pay and incentives.
- Health and dental paid by company (with exception of LTD)
- DC pension plan matched 100% by employer up to 6%
- EFAP
- Starting 3 Weeks Vacation
- Flexible Work Hours
- Gym/Wellness subsidy
- Tuition Reimbursement

**INTERESTED?**:
Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of

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