External Account Manager Hi&i

7 months ago

Quebec Province, Canada Brenntag Full time

**EXTERNAL ACCOUNT MANAGER HI&I**
Our team in **Lachine** currently has an opening for a **External Account Manager HI&I**
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**YOUR ROLE & RESPONSIBILITIES**
**Essential Responsibilities and Tasks**:
Customer Business Development for assigned territory (65%)

1. Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
2. Identify customer potentials, i.e., opportunities for cross
- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Essentials sales staff).
3. Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
4. Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
5. Manage spot business/ rush offers, get support from Commercial Assistant when necessary.
6. Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management, Industry Marketing Management, Application Development).
7. Act as major point of contact to customers in assigned territory in all commercial matters.
8. Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
9. Leverage Brenntag Connect to generate and maximize sales.

New customer generation (10%)

1. Spot opportunities for launching sales projects in cooperation with other departments like Industry Marketing Management, Application Development and suppliers.
2. Identify and prioritize prospective customers.
3. Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.
4. Liaise with Brenntag Essentials sales staff on customers with new Brenntag Specialties business opportunities.

Sales & General Admin (15%)

1. Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management/ Industry Marketing Management.
2. Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects).
3. Update and maintain customer opportunity pipelines and potentials in the CRM system
4. Complete sales and revenue-related reporting.
5. Drive commercial and functional excellence based on guidance/ input from Commercial Excellence Function.
6. Provide regular forecasts of product demand from customers to Industry Marketing Management to optimize projected demand requirements.

Know-How Management (10%)

2. Keep up to date with changes and updates in the product/solution portfolio and in the market.
3. Keep up to date on feedstock and upstream developments that impact product price movements.
**YOUR PROFILE**
**Additional Required Skills/Abilities**:

- Sound computer skills in the use of Microsoft Excel, Word, PowerPoint and CRM systems
- Superior communication and negotiation skills
- Strong commercial understanding
- High self-management capabilities
- Customer-centric mindset, focusing on creating a positive experience for the customer
- Basic level of strategic thinking (business development, opportunities)**
- Frequent travel required as per business needs
- Valid driver’s license with clean driving record

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**Physical Job Requirements for Essential Functions**:
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- Sit up to 70% of the day
- Type up to 50% of the day
- Use computer programs up to 50% of the day
- Use the telephone up to 80% of the day
- Stand up to 50% of the day
- Walk up to 50% of the day
- Drive up to 50% of the day
- Lift/push/pull up to 30 lbs.

**Education and Experience**
- Preferably Post-Secondary Education with a focus in Business, Science or equivalent.
- Experience in the chemical distribution business, preferably in a sales capacity (3 to 5 years previous experience in sales role).

Product, technical and market knowledge of respective Industry/ Application.**OUR OFFER**
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**INTERESTED?

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