Digital Health Solution Specialist

18 hours ago


North York, Canada Bellwoods Centres for Community Living Full time

**Job Title**: Digital Health Solution Specialist

**Status**: Full Time, One (1) Year Contract

**Union**:N/A; Non-Union Position

**Salary**: $50,813 $52,337 $53,908 $55,525 $57,190 $58,906 $60,673

**Location**: 3 Concorde Gate Schedule: 40 Hours per week. Monday to Friday

**Positions Available**: 1

**Department**: Corporate Services & Support

**Supervisor**: Director, IT

**The Role**:
The Digital Health Solution Specialist will optimize and expand our use of the AlayaCare platform across various departments, including HR, Finance, and Client Services. This role is crucial in maximizing the functionality and efficiency of our AlayaCare system, ensuring it is fully aligned with the needs of each department. The Digital Health Solution Specialist will be responsible for evaluating system improvements, implementing new modules, training users, and driving broader adoption of the software across the organization.

**Primary Responsibilities**:

- Conduct focus groups within each department to assess current state needs and priorities.
- Work closely with departmental stakeholders to assess their unique requirements and tailor solutions accordingly.
- Analyze and identify areas for improvement within the AlayaCare system to enhance operational efficiency and meet organizational needs.
- Develop recommendations for system configuration updates, integrations, and module expansions to optimize workflows and functionality.
- Research, test, and implement new AlayaCare modules to expand platform usage and drive added value across departments.
- Develop clear project plans for module rollouts, coordinating with relevant teams for successful implementation.
- Ensure seamless integration of new modules with existing systems, collaborating with IT as needed.
- Conduct training sessions and create documentation to help staff understand and efficiently use AlayaCare's features.
- Serve as the primary point of contact for user support, addressing questions and troubleshooting issues as they arise.
- Gather and respond to user feedback to ensure continuous improvement and user satisfaction.
- Facilitate the expansion of AlayaCare usage into HR, Finance, and Client Services, customizing workflows and tools for each department’s specific needs.
- Collaborate with department heads and Business Intelligence to define objectives and KPIs for AlayaCare adoption within each team.
- Conduct training and onboarding sessions for new departments, helping them integrate AlayaCare into their daily operations.
- Regularly assess system performance and user adoption, identifying trends, issues, and opportunities for further improvement.
- Provide reports to management on key metrics, system updates, and project progress, ensuring alignment with organizational goals.
- Stay current on AlayaCare updates and best practices, notifying departments of potential impacts and to keep the organization ahead of new features and industry standards.

**Requirements**:

- Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
- Applicants must declare whether a) a family member is assigned to work at the same physical location and/or b) whether the position will be reporting to a family member as outlined in HR Policy, Restrictions
- Family Members (HR-B4-01)
- Legally entitled to work in Canada.
- Post-Secondary Education in Health, Business, or Analytics disciplines such as eHealth, Business Analysis, Health Informatics
- Two years experience with Alaya Care is an asset
- Background in community health service delivery
- Moderate to strong technology skills such as Microsoft Suite, Power BI, Google Looker
- Understanding of data structures and data analytic
- Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff;
- Excellent organizational skills and attention to detail as well as the ability to take initiative
- Ability to work independently as well as within a multidisciplinary team, problem solve, set priorities in a fast-paced work environment
- Able to communicate effectively in English - both orally and in writing

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $50,813.00-$60,673.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON M3C 3N7: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have at least 2 years experience on the use of Alaya Care?

Work Location: In person



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