Primary Care Digital Support Consultant

6 months ago

North York, Canada North York Family Health Team Full time

**JOB PROFILE**

**Position**: Primary Care Digital Support Consultant

9-12-month contract - 30 to 44 hours per week

**Reporting to**: Project Director, Primary Care Transformation, or Designate

**About Us**

North York Family Health Team Inc. (NYFHT) proudly provides comprehensive and compassionate team-based primary care to its patients and community. We are constantly evolving to meet the needs of our community, including how to serve our patients differently, how to support our team members through ambiguity, and how we can partner with others to make a difference collectively. We want to make a meaningful and purposeful impact in the lives of those we serve and the broader health system.

We are among one of the largest team-based primary care organizations in the province, working alongside the Department of Family and Community Medicine at North York General Hospital and the University of Toronto, we provide care to about 95,000 individuals, and as a leading partner of the North York Toronto Health Partners (NYTHP Ontario Health Team), are committed to improving the health and wellness of our community. NYTHP is a partnership of healthcare providers and organizations across the continuum working together to design a system and deliver seamless and integrated care for patients. The Primary Care Digital Support Consultant, while situated in and hired by NYFHT, will support the work of the NYTHP Primary Care Network (PCN). Today, the PCN comprises of over 260 family physicians working in North York.

**Position Overview**

This new role is being created to provide digital support to primary care offices. The role will assist physicians in the identification, adoption and training needed for available digital tools that help improve the delivery of care to patients.

An intake and triage system to manage service requests will be established, and work will be conducted in person. The main office will be at NYFHT, and the Consultant will need to travel to the primary care offices of PCN members as required, which are located across North York.

**Core Responsibilities**
- Contribute to planning and successfully implementing a digital support model for primary care providers, including the development and maintenance of a master list of available digital tools, supports, and resources.
- Successfully engage with PCN members to educate and inform them about the available digital tools and about the service, building a customer base to ensure high uptake.
- Provide implementation, training, and change management support to physicians and their staff, with the ultimate goal of all primary care providers in the PCN optimizing their utilization of digital tools such as: Clinical Viewer, Ocean e-referral, Evidence2Practice (E2P) pathways for Congestive Heart Failure and Chronic Obstructive Pulmonary Disease, eConsult, Ontario Laboratories Information System (OLIS), Health Report Manager (HRM), and select open source software.
- Prioritize and manage multiple cases for support at one time, managing service requests in a timely way and achieving high provider satisfaction.
- Adhere to privacy policies and practices consistent with provincial regulations.
- Efficiently troubleshoot technical issues through clear instructions, timely resolutions, and collaboration for complex problems.
- Contribute to identifying areas of improvement and working with stakeholders to implement changes to improve services offered by this service.
- Stay up to date, surveying the landscape of clinical digital tools in Ontario, identifying opportunities, and connecting primary care clinics to existing tools and resources to support digital tool adoption and optimization (e.g., eHealth Centre for Excellence, Ontario MD, EMR supports). Act as a liaison between the PCN and digital supports in Ontario.
- As the digital health landscape in Ontario evolves, learn more about primary care needs for digital support, identify and fill gaps in what primary care wants for help with adopting digital tools in practice.
- Establish and evaluate metrics and indicators to measure and evaluate the impact of the digital support service for PCN members and patients and contribute to ongoing measurement and evaluation activities for digital tools.
- Support local and Ontario Health Team (OHT) priorities and activities.
- Travel within region to provide support at physicians’ offices as required.

**Additional Responsibilities (Based on Expertise)**
- Provide technical IT expertise (server/network/system infrastructure support) acting as the IT resource for physicians in the community.
- Assist in health informatics and data analysis, to support digital health and population health management in primary care.
- Create capacity within primary care clinics to use population health management digital tools and reports (e.g., train and support physicians and staff to use reports/data from EMRs, including Accuro, Practice Solutions, and Oscar) to guide popula

  • Care Coordinator

    6 months ago

    North York, Canada Home and Community Care Support Services Full time

    **Job Description**: - Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.As a - **Ca** **re Coordinator**, you will assess and determine...

  • Manager, Primary Health Care

    6 months ago

    North York, Canada Flemingdon Health Centre Full time

    Job Title: **Manager, Primary Health Care** Employment terms: Regular full time (Permanent), 35hrs /week (with the expectation of working some evenings and/or weekends) Salary range: $85,427 - $97,293 per year, along with extended health benefits & HOOPP pension plan Expected start date: As soon as possible Number of positions: 1 Reporting to: Director,...

  • Behavioural Support Manager

    6 months ago

    North York, Canada Hawthorne Place Care Centre Full time

    Do you have a passion for making a difference? Making every moment matter is about improving all the things that make life enjoyable. Things like making someone feel better, making connections with them or for them with other residents, showing them a new song or even just giving them something to look forward to. At Hawthorne Place Care Centre, we are...

  • Performance Marketing Specialist

    6 months ago

    North York, Canada Digital 6ix Full time

    **Join Our Dynamic Team as a Performance Marketing Specialist!** **About Us**: Digital 6 is a trusted leader in the Performance Marketing space. Our clients come to rely on our team as vital pillars of their digital marketing operation. We provide our clients with honest, data driven insights and 24/7 support. Digital 6ix prides itself on its individual...

  • Sales Support Specialist

    2 months ago

    North York, Canada Digital Treasury Group Inc. Full time

    **Location: Etobicoke (near Sherway Gardens, 2 days/week) & North York (near Sheppard West station, 3 days/week)** **About Us**: Digital Treasury Group is Canada's leading provider of analog-to-digital media transfer services, specializing in photo, video, film, and audio digitization. We serve a wide range of clients, including professional archives,...

  • Eye Care Consultant

    1 week ago

    North York, Canada Specsavers Canada Full time

    Ready to join a multi-award-winning retailer? As the fastest growing, privately-owned optical retailer, we’re on a mission to change lives through better sight. That’s why we need you. Join us during this exciting time as we open 200+ Specsavers locations across the nation. We pride ourselves on putting people first, starting with you by providing a fun...

  • Strategy Consultant

    1 month ago

    North York, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Eye Care Consultant

    7 days ago

    North York, Canada Specsavers Full time

    Ready to join a multi-award-winning retailer? As the fastest growing, privately-owned optical retailer, we’re on a mission to change lives through better sight. That’s why we need you. Join us during this exciting time as we open 200+ Specsavers locations across the nation. We pride ourselves on putting people first, starting with you by providing a fun...

  • Marketing Consultant

    6 months ago

    North York, Canada Lumacare Full time

    Client & Family-Centered Care Is At The Heart of Everything We Do At Lumacare! Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a...

  • Account Manager

    2 months ago

    York, Canada TopHat HR Full time

    **About Us**: Tophat HR is a boutique consulting firm - We are an expert in tailored and comprehensive human resources consulting & management services. **About our client and the role**: Our client is a Digital marketing agency that works collaboratively to design effective solutions for clients across a spectrum of services, such as SEO, SEM, and SMM,...

  • Associate Account Agent

    4 months ago

    North York, Canada Identity Digital Full time

    **Company operating name**:Identity Digital **Company legal name**:Identity Digital Canada Corp. **Business address**:5 Park Home Avenue, Suite 400, North York, Ontario, M2N 6L4 **Title of position**: Associate Account Agent **Location of work**: 5 Park Home Avenue, Suite 400, North York, Ontario, M2N 6L4 **Number of positions**:One (1) **Job duties**: In...

  • User Support Technician

    1 month ago

    North York, Canada Identity Digital Canada Corp Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Computer engineering, other - Telecommunications technology/technician - Computer technology/computer systems...

  • Primary Care Specialist

    1 week ago

    North Battleford, Canada Health Careers in Sask Full time

    Job Description:Health Careers in Sask is seeking a skilled Primary Care Specialist to join our team. As a key member of our healthcare team, the successful candidate will provide high-quality patient care in a fast-paced environment. Key Responsibilities:• Provide comprehensive primary care to patients, including assessments, diagnoses, and treatment...

  • Digital Health Solution Specialist

    15 hours ago

    North York, Canada Bellwoods Centres for Community Living Full time

    **Job Title**: Digital Health Solution Specialist **Status**: Full Time, One (1) Year Contract **Union**:N/A; Non-Union Position **Salary**: $50,813 $52,337 $53,908 $55,525 $57,190 $58,906 $60,673 **Location**: 3 Concorde Gate Schedule: 40 Hours per week. Monday to Friday **Positions Available**: 1 **Department**: Corporate Services &...

  • Office Manager

    6 months ago

    North York, Canada Primary Support Systems Inc Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience **Work setting**: - Private sector **Tasks**: - Establish work priorities and ensure...

  • Home Support Worker

    6 months ago

    North York, Canada Verdure Health Care Full time

    Verdure HealthCare is a distinguished team of experienced and compassionate professionals dedicated to making a significant impact on the lives of our esteemed clients by providing reliable and trusted support services. We are currently seeking skilled and motivated individuals to join our team as personal support workers, registered nurses, registered...

  • Digital Product and Service Specialist

    6 months ago

    North York, Canada KEB Hana Bank Canada Full time

    **Dept./Br.**: Marketing Department **Job Title**: Digital Product/Service Specialist **Reports to**: Manager/ Vice President **Job Summary** - Support/Assist the development and management of the Bank’s digital banking channels and related services - Operate/Monitor Bank’s customer communication tools (E-mail, SMS, etc.) - Communicate with Bank’s...

  • Digital Marketing Manager

    6 months ago

    North York, Canada NurseAchieve Full time

    **Digital Marketing Manager** **Job description** **OVERVIEW** NurseAchieve is a leading provider of software products that support nursing schools. We provide preparatory courses through a combination of clinical excellence and technology leadership that enables a personalized curriculum approach that benefits all our students. We help nursing schools...

  • SEO/sem & Digital Marketing Specialist

    6 months ago

    North York, Canada Classique Nails Beauty Supply Full time

    **SEM/SEO & Digital Marketing Coordinator** **Employment Type: Full-Time** **The Pay Rate will change based on skills and experience.** **About the company** **Classique Nails Beauty Supply** is one of the **top Wholesale Nails and Spa** companies in Canada, earned its reputation as a Nails and Spa Wholesale with its expertise, innovation, and...

  • Administrative Assistant

    4 weeks ago

    North York, Canada Kinnect Support Full time

    **Company Name: Kinnect Support Service** **Job mission statement & description**: Kinnect Support Services is a small business rapidly growing in the Health Care Industry searching for individuals who are passionate about the well-being and treatment people receive in our community. We work with Agencies to support youth and adult mental health, physical...