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Digital Product and Service Specialist
6 months ago
**Dept./Br.**: Marketing Department
**Job Title**: Digital Product/Service Specialist
**Reports to**: Manager/ Vice President
**Job Summary**
- Support/Assist the development and management of the Bank’s digital banking channels and related services
- Operate/Monitor Bank’s customer communication tools (E-mail, SMS, etc.)
- Communicate with Bank’s external service providers regarding digital banking
- Assist preparation of the Bank’s policies and procedures regarding the digital channel/product/service
- Analyze the Bank’s digital channel clients and operation data
- Support branches and clients pursuant to digital banking related matters
- Manage back-up tasks and other ad-hoc duties as assigned
**Responsibilities And Duties**
- Ensure stable and efficient operation of the Bank’s digital banking channels
- Monitor channel operations and prepare for any potential issues that may arise
- Share/Manage the Bank’s digital banking maintenance report on a daily basis
- Communicate with the related Report maintenance report if there is any
- Analyze digital transactions and customer behaviors
- Conduct market research in regards to digital banking and payments
- Participate in the Bank’s digital banking product/service development
- Conduct User Acceptance Testing (UAT) to ensure the quality of the services
- Improve the Bank’s digital services in a way to enhance customer experience and growth
- Communicate with internal/external stakeholders effectively to ensure the quality of the intended service while meeting required timeline
- Monitor external service providers to ensure stable service operation.
- Manage licenses and contracts related to the Bank’s digital channels and tools
- Assist establishment/revision on the Bank’s digital banking related policies and procedures to ensure its effectiveness and regulatory compliance
- Manage the Bank’s service agreements effectively (including due management)
- Proceed any payments related to the Bank’s digital banking related services
- Manage the Bank’s information, posted website, mobile and other public digital platform, up-to-date and accurate (such as product details, regulatory information, interest rates, etc.)
- Support branches and clients pursuant to digital banking related matters
- Support enhancement of the team efficiency and data analysis skills
- Participate in the departmental occasions and activities
- Perform backup tasks and/or ad-hoc duties as assigned
**Skills and Qualification**
- Bachelor’s Degree and 1-2 years of relevant experience
- Understanding of the digital banking services and customer behavior online
- Expertise in digital sector will be an asset for the position
- Strong knowledge of Excel and other analysis tools and/or programs
- Strong interpersonal and communication skills
- Bilingual preferred (English and Korean)
- Ability to work independently or collaboratively as part of a team
- Ability to manage and take ownership of numerous projects simultaneously
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$55,000.00 per year
**Benefits**:
- Company pension
- Dental care
- Extended health care
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Product Management: 1 year (preferred)
- banking products and services: 1 year (required)
**Language**:
- Korean (required)
**Location**:
- North York, ON M2N 6K1 (preferred)
Work Location: In person
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